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Empire Cadillac of Long Island City - Service Center

Woodside, NY

4.8
103 Reviews
Call Service Center (866) 704-9225

103 Reviews of Empire Cadillac of Long Island City - Service Center

Sort by
May 19, 2023

Kathy Q, is my Service Advisor . Came in for service on 5/19/23 for recall and service and it was done just in time for me to get back to work ! Thank You Kathy More

by Abdelkrim maghni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
May 20, 2023 -

Empire Cadillac of Long Island City responded

Abdelkrim, Thank you for sharing the positive experience you had with Kathy! We are so glad that she could get your recall swiftly resolved. It is our pleasure to serve you. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call!

Helpful
May 18, 2023

Kathy Q is the best at Empire Service ! ! Available , professional and sympathetic! Will always come back for my service advisor to help me Thank you Kathy ! More

by Rhaiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Q
Report | Print
May 20, 2023 -

Empire Cadillac of Long Island City responded

We are delighted that Kathy could consistently provide you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your positive review and we wish you the safest of travels until we meet again!

Helpful
May 18, 2023

kathy Q at Empire help me eith all my questions and repairs on my car in a timely manner all was goid with my service visit! thsnk you kathy More

by jatinsingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kathy Questell
Report | Print
May 20, 2023 -

Empire Cadillac of Long Island City responded

We greatly appreciate your 5-star rating! We are so glad that Kathy could get your automotive needs taken care of- quickly and efficiently. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
May 15, 2023

Great Service by my service advisor Kathy Q. Will continue to bring my car to see Kathy More

by Satnam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy questell
Report | Print
May 20, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kath this positive review! We are so glad that she could provide you with 5-star service and she will be honored to know how confident you are in her efforts. We look forward to continue providing you and your vehicle with our best care in your visits to come!

May 21, 2023 -

Satnam responded

Excellent service

Helpful
April 21, 2023

I appreciate the professionalism and courtesy show them to me at Empire Cadillac, especially Sally Perez. More

by Bishop white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
Report | Print
Apr 26, 2023 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are thrilled that Sally could provide you with 5-star service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
April 11, 2023

Service department is the best the times I’ve been here the service has been great could use a TV More

by papae2
Recommend Dealer
Yes
Employees Worked With
Kathy Questell 5 stars
Report | Print
Apr 12, 2023 -

Empire Cadillac of Long Island City responded

Thank you for taking the time to leave us this 5-star rating! We are glad that our team could consistently provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
April 07, 2023

Service was well established questions we re answered in a timely manner all was good More

by carterdaniel193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Huska Questel
Report | Print
Apr 12, 2023 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
April 04, 2023

Empire Cadillac of LIC is a Great dealership. ...Made me feel very comfortable...Pleasant experience ....KATHY HUSKA always takes care of me when I come....She is the best.... More

by jadabuzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Huska, Daniel Fagadar
Report | Print
Apr 04, 2023 -

Empire Cadillac of Long Island City responded

Thank you so much for your wonderful review! We are delighted that Kathy could consistently provide you with the quality care that you deserve. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!

Helpful
April 01, 2023

I had a recall, work was done relatively quick. I was assisted by Kathy. Everything went smoothly. More

by Hiyoudoin
Recommend Dealer
Yes
Employees Worked With
Kathy
Report | Print
Apr 04, 2023 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are so glad that Kathy could get your automotive needs swiftly resolved. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
February 25, 2023

Sally Perez is a great person, helped me in very timely manner and very communicative, would love to come back More

by mukarram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez Service advisor
Report | Print
Mar 03, 2023 -

Empire Cadillac of Long Island City responded

Mukarram, Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Sally Perez. We look forward to seeing you again when your vehicle is ready for its next service.

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