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Empire Ford Inc.
Fall River, MA
665 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 665 reviews
July 09, 2025
FALSE PROMISES When I purchased my used F150 that the manager was using as personal vehicle and added 4,000 miles to the truck from what was advertised, I was told that they would reimburse me for an oil manager was using as personal vehicle and added 4,000 miles to the truck from what was advertised, I was told that they would reimburse me for an oil change and that I did not need to use a Ford dealership. When I presented Josh with my receipt he had told me there were Ford pass points that I could have used and they aren't paying for my oil change. BUT when you go onto Ford pass it states that the points are not available until 60 days after purchase. Digging deeper into the app you have to request your points and they instantly appear. I have emailed Josh and the manager (Tyler Torres) since June 14th and neither of them are responding to me. Here is my 1 star updated review from my original May 3rd review. Hope it was worth the $77 you didn't want to reimburse me for OR should have done an oil change before the truck left your lot. More
by Tess S
July 04, 2025
I basically did all the research on the truck just went to dealer to sign the deal. No sales tactics were involved. I brought based on pricing and the deals ford was running. We haggled a little bit about to dealer to sign the deal. No sales tactics were involved. I brought based on pricing and the deals ford was running. We haggled a little bit about trade in value. Empir must run a tight ship cuz they were going to hold out on a cash sale for $500. I guess cash isn’t king anymore dealers don’t make any money in the financing., More
by mullen.kathy1
Verified CustomerEmployees Worked With
July 03, 2025
Always good to go deal with Fall River Ford. Wasn’t my first and won’t be my Lat. Wasn’t my first and won’t be my Lat. More
by grocha6192
June 28, 2025
Easy financing, Amazing sales staff. General manager went above and beyond. Was one of the best dealerships I have dealt with. General manager went above and beyond. Was one of the best dealerships I have dealt with. More
by Chris
Employees Worked With
June 20, 2025
Not to satisfied, two major safety issues need to be address, tires, headlight not working. address, tires, headlight not working. More
by cmueller51
Employees Worked With
June 19, 2025
Kevin was professional and spent time showing me different vehicles that matched my criteria. Unfortunately, after purchasing the vehicle, it took the dealership 11 days to transfer my registratio different vehicles that matched my criteria. Unfortunately, after purchasing the vehicle, it took the dealership 11 days to transfer my registration to the new vehicle. I was told it would be done in about 5 days. I was unable to get an inspection sticker until it was registered. More
by nsouza
Employees Worked With
June 19, 2025
I had a great experience working with my salesperson, Jeremy. He went above and beyond to help me, especially given my situation with identity theft and the impact it had on my credit. I truly appreciate Jeremy. He went above and beyond to help me, especially given my situation with identity theft and the impact it had on my credit. I truly appreciate all the hard work—he made the entire process smooth and stress-free. His communication was excellent throughout. I’ve already recommended Jeremy to my friends and colleagues who are in the market for a vehicle so they can have the same great experience. Thanks again! More
by itsdpinto
June 19, 2025
Manuel furtado was great car seller, I was approved right away they bought my car to my home nex day. I would definitely recommend a friend or family member away they bought my car to my home nex day. I would definitely recommend a friend or family member More
by annaloveedson7
Employees Worked With
June 19, 2025
Ray and Roberto were great and made the whole process extremely easy for me!! Thank you guys so much!! extremely easy for me!! Thank you guys so much!! More
by Bella
