Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
557 Reviews
Empire Ford of New Bedford is proud to be a part of the thriving New Bedford community. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer extended service and sales hours as well as a multi-lingual staff who speak Portuguese and Spanish throughout our dealership. The name may have changed, but many of our employees have remained the same.
We have also hired additional staff in each department. We are happy to announce that Ford Motor Co. has allocated an additional 125 new Ford cars, trucks, SUV's and vans plus we have over 100 pre-owned vehicles to choose from.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford of New Bedford, we take the full-service experience to a whole new level--and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 557 reviews
November 21, 2018
Nice deeler Nice great store recommended 100% come buy your cars here.... empire new berford great deeler ship Do not look for another place no matter what kin Nice great store recommended 100% come buy your cars here.... empire new berford great deeler ship Do not look for another place no matter what kind of credit you have You can get you auto More
by Suly
Helpful November 20, 2018
Very courteous, extremely helpful and efficient. Adam displayed exemplary results in obtaining a recall part that had thus far been elusive, he was prompt and the recall service was completed in rec Adam displayed exemplary results in obtaining a recall part that had thus far been elusive, he was prompt and the recall service was completed in record time. More
by CORGYN01
Verified CustomerEmployees Worked With
Adam Levandowski
November 20, 2018
Experience at Empire ford. Always prompt with appointments. Very courteous. Very thorough with repairs. Also explain what service is needed and the cost. Comfortable waiti Always prompt with appointments. Very courteous. Very thorough with repairs. Also explain what service is needed and the cost. Comfortable waiting area. Shuttle service is wonderful!!!!! More
by pbthistle
Employees Worked With
Shannon Mercer, Carl Evans, Adam Levandowski, Debbie Campbell
November 10, 2018
Skeptical in New Bedford I personally and professionally have been dealing with this Ford location for over 20 years. When I heard that there would be a change in ownership, I personally and professionally have been dealing with this Ford location for over 20 years. When I heard that there would be a change in ownership, I was Skeptical. Change is uncomfortable. Needless to say, when I went in for service on my car, my skepticism was extinguished. There were still some familiar faces there to welcome me and I met some great new people. The service was excellent and thorough. A few weeks later I went back to purchase a new vehicle. It was refreshing to experience a sales staff working as a team. Sometimes... change can be good. Thank you to everyone at Empire Ford of New Bedford for leveling up and taking really good care of me. #Fordgirlforlife. More
by FordGirl
October 23, 2018
Great Experiance Kevin, did everything he could to get me into my new car. He went above and beyond for me and i even got my car registered on the same day. Kevin, did everything he could to get me into my new car. He went above and beyond for me and i even got my car registered on the same day. More
by David W.
Employees Worked With
October 23, 2018
Awesome!!! Great experience. Josue was very friendly & helpful. He went above expectations. Treated you like family. I will definitely be coming back to Empire F Great experience. Josue was very friendly & helpful. He went above expectations. Treated you like family. I will definitely be coming back to Empire Ford on future vehicles. Joe More
by Joe Amarello Jr.
October 23, 2018
Treat You Like Family We went to Empire looking for cars for our 2 kids. Left with one for me too. Then sent my mother in law; she bought one also. Everyone there was so ni We went to Empire looking for cars for our 2 kids. Left with one for me too. Then sent my mother in law; she bought one also. Everyone there was so nice and friendly.....Josue our salesman, Kevin and Tyler, they made the process quite easy. We will absolutely recommend Empire to anyone looking for a car. The Service Dept is also outstanding. Looking forward to my first The Works at Empire. More
by KkDrivesFast
Employees Worked With
Other Employees :
Tyler Torres, Debbie Campbell
