Enumclaw Chrysler Jeep Dodge - Service Center

EXCELLENT!! Service I was concerned about my Jeep overheating one day. I made an appointment but I called almost every day before hand telling the service department what I was concerned about my Jeep overheating one day. I made an appointment but I called almost every day before hand telling the service department what I thought the cause was from Googling. Wade in the service department got most of my calls. He was very understanding and so were the others. They knew how I felt about my Jeep. The day of the appointment they run a test. The test results came back with nothing. It was just an extra hot day in which I was in two long traffic jams which caused the overheating. I asked how much I owe them. I knew labor was $165 an hour but wasn't sure about the price of the test. They told me you owe us nothing. I was shocked in the past about them being honest with me but now I was WOWed by their kindness and understanding. Only this dealership/service department will get my busy. Thank you again. Hope you guys enjoyed the Starbucks cookies. More

Turned away for service! I made an appointment online for a complete service and a recall on my Dodge 2500 pick up. This would be a $2000 dollar revenue generator for them. My I made an appointment online for a complete service and a recall on my Dodge 2500 pick up. This would be a $2000 dollar revenue generator for them. My truck carries a camper full time. 10'6" tall and 7' 6" wide. I was told by the service writer that "I will not have my technicians working outside in the slush and the rain, we can do the recall outside and that's all". I have been in the customer service profession for 40 years and have never turned a customer away because their equipment would not fit in our shop! If a customer purchased our product, we do what ever it takes to take care of them to include working in what ever weather is present. It is sad when a dealer or a manufacturer gets to the point of not needing customers and believing we need them. More

Consistent, Excellent Service I purchased my first Grand Cherokee in 1994 and have been driving Grand Cherokees ever since, now driving a Summit. During these "Jeep Years" I have I purchased my first Grand Cherokee in 1994 and have been driving Grand Cherokees ever since, now driving a Summit. During these "Jeep Years" I have used several area dealers for service. It didn't take long for me to decide Enumclaw Jeep was the best in the South Puget Sound area. They have always been ready for me when I arrive for my appointment and they always seem to get the work done in the expected time frame. Their personnel are easy to work with and very knowledgeable. I have had numerous experiences with Enumclaw Jeep and never had a bad one! Not your typical dealership! More

Great customer service Have been dealing with Dodge dealer in auburn got very poor customer service , ask for call back on vehicle calls were never returned , 6 weeks to fix Have been dealing with Dodge dealer in auburn got very poor customer service , ask for call back on vehicle calls were never returned , 6 weeks to fix transmission . Enumclaw Dodge called me twice to let me know what was going on with the vehicle , even washed my vehicle part of the service , highly recommend this dealer . I will not go back to the Auburn Dealership More

Great service and staff Best service staff and crew I have ever dealt with. Everybody was friendly, helpful and the service was top notch. Will be a repeat customer! Best service staff and crew I have ever dealt with. Everybody was friendly, helpful and the service was top notch. Will be a repeat customer! More