Ewing Buick GMC

Erin Lloyd is THE BEST!!! And I have bought several cars! Erin was just perfect in her guidance!! She was honest from the beginning through the end - she knew her stuff but whenever I would ask my millions o Erin was just perfect in her guidance!! She was honest from the beginning through the end - she knew her stuff but whenever I would ask my millions of questions, she would tell me she didn't know something instead of lying to me and saying what I wanted to hear. Her follow up over the last few days was perfect, and she worked hard to get me the vehicle I wanted at the price I wanted and at the terms I wanted. She is a good, honest, personable person who genuinely cares and wants to help people. Her knowledge of the different vehicles was impressive, and she helped me hone in on the perfect one for me! I also need to give a shout out to Jay in Finance - he was a genuine class act all through my experience. More

Very satisfied! Erin is a great Sales Lady! She knows her vehicles and treated us very well! We got a great deal on a Beautiful Truck. Will buy from Ewing and Erin ag Erin is a great Sales Lady! She knows her vehicles and treated us very well! We got a great deal on a Beautiful Truck. Will buy from Ewing and Erin again More

3 Words: Professional, Personable, and Committed Jose and Finley helped my family find the right vehicle, vet it accordingly, and delivered it my front door in Birmingham. I will not hesitate to do Jose and Finley helped my family find the right vehicle, vet it accordingly, and delivered it my front door in Birmingham. I will not hesitate to do business with them again. More

The perfect truck - exactly what I was looking for. Wayne was easy to work with, his follow up was spot on! He introduced me to the finance department and from there he continued to follow up, even on Wayne was easy to work with, his follow up was spot on! He introduced me to the finance department and from there he continued to follow up, even on his day off. At delivery, he went over the various options on my truck helping me to better understand my truck. Even after the purchase he has further followed up with a little tweak needed on my truck. Overall it was a pleasure to work with the dealership and the Wayne. I was referred to Wayne by Jim Bearden, service, who I have come to appreciate after supervising the service of my car these past two years. The teamwork is exceptional, I highly recommend the dealership and encourage any potential customer to meet these professionals and let them do their job, while you experience the quality of professionalism this dealership exudes from within. Dennis Taylor More

The worst costumer service ever from Brad Ancker!! I should have known I would have received the worst costumer service ever when I walked in and overheard Brad Ancker complaining to another service re I should have known I would have received the worst costumer service ever when I walked in and overheard Brad Ancker complaining to another service rep about other costumers. While I thought it was unprofessional, I was willing to give him the benefit of the doubt, especially since I've received good costumer service from other reps from this particular Buick location in the past. Today I walked in to get my air bag checked (light was coming on). From the onset, I was made to feel as though Ancker did not want to provide services to me. He informed me that my warranty was expired at 53000; however, this was not the case. I purchased the vehicle at 60,000 and had purchased extended warranty which would not expire until Nov. 2017 or till I have reached 96000. I felt as though he did not believe me because he kept repeating, "I can't find it in the system-- and it would show up here if you had it." I came in Feb. of this year and the other service rep. had no problem pulling it up. I felt helpless and almost walked out, feeling there was nothing I could do. Why did I have to convince him that I have extended warranty? I even turned to my husband and said, "Let's go." Luckily, my husband turned to me and replied, "Let me go talk Mr. Wilson, the sales rep I bought the car from." Mr. Wilson immediately called someone and provided the information for me to give to Ancker. Fast forward---- After the diagnostic was completed, I was shocked to find out I was being charged $145 for the diagnostic. I then replied, "I'm going to pay for it, but I didn't know about this." He got offended, ranting over and over again how he had explained it to me earlier. Where was I when he allegedly did this?? He said he had never had a costumer have a problem with this before. I asked him, "If you had advised me earlier of the cost, then what do you think you could have done differently so that I could have better understood you? Because we obviously had a misunderstanding in communication here. I've been here before. I've worked with Jim, and he explained everything to me. Very clearly.There was no miscommunication in our dialogue." He then replied that he would do NOTHING differently. He had "not done anything wrong"! In fact, he even added, "The only reason you didn't have a problem with Jim is because you didn't have to pay anything. Your warranty covered everything." I answered, "No, sir. The reason I didn't have a problem with Jim is because I was not made to feel unvalued as a costumer. Not only did you not communicate effectively with me, you are denying any responsibility for the lack of clarity on your end. You even tried to deny me service from the beginning because you claimed I didn't have warranty. You made me feel helpless, so helpless I almost walked out. What I know is this: you gave me poor costumer service. I walked in feeling great and now I'm walking out feeling unvalued as a costumer." He looked at me and ended our conversation with "okay". He clearly did not take pride in his job and in (what I thought was) Buick's philosophy in providing excellent costumer service. What bothers me the most about my whole encounter with Ancker is that he never once apologized for his lack of ineffective communication on his end. To make matters worse, he defended his actions and offended me with his words "The only reason you didn't have a problem before is because you didn't have to pay anything. Your warranty covered everything." He clearly missed the point. This was not about money. This was about his pompous attitude and about not taking responsibility for his actions, his lack of clarity in his (poor) communication skills. This was about how he stated he could have done nothing differently to prevent this. This is about how I felt let down by Buick. Before this encounter today, my husband and I were considering purchasing another vehicle from Buick sometime in the near future. But after this terrible experience today, Buick has permanently lost my business. More

Best experience in 30 years of car buying Was in the market to shift from years of foreign car ownership. After some research, landed at Ewing GMC. As a dealership overall - exceptional profes Was in the market to shift from years of foreign car ownership. After some research, landed at Ewing GMC. As a dealership overall - exceptional professionalism/courtesy, impeccable facility appearance and outstanding attention to detail. From car buying experience - Facts only, no pressure, fair and open disclosure, best use of customer's time and exceptional patience. Suzanne N is one of the best sales people (in and outside the car market) that I have dealt with. She maintains a benchmark skillset of listening to the customer, remembering the customers priorities, addressing those priorities, dedication to ensuring most seamless process possible and truly cares. Her attention to detail and loyalty to the customer is impeccable. Overall, great experience! More

So helpful Wayne was awesome. He didn't make you feel pressured to buy or annoyed by our many changes and back and forth. If you are looking to buy a car I would Wayne was awesome. He didn't make you feel pressured to buy or annoyed by our many changes and back and forth. If you are looking to buy a car I would defiantly talk to Wayne. What an amazing experience. More

Long distance buying experience After shopping around for a specific vehicle, I found it online over 4hrs away online Ewing, at a great price. I called, and Dave Deshazo was the sale After shopping around for a specific vehicle, I found it online over 4hrs away online Ewing, at a great price. I called, and Dave Deshazo was the salesperson who assisted me. Dave was great throughout the whole process and was able to have everything ready and running smoothly, considering the fact I drove from Galveston. Awesome buying experience! More

Excellent! This was the nicest, easiest experience purchasing a vehicle we hve had! No high pressure, just making sure we got exactly what we wanted. Going ove This was the nicest, easiest experience purchasing a vehicle we hve had! No high pressure, just making sure we got exactly what we wanted. Going over all the training in order to use our Acadia Denali to its fullest potential was an extra plus. Can't say enough, just we will be back for another truck in the future! More