Family Toyota of Arlington - Service Center

We had an EXCELLENT experience with our salesman Paul Ward! He made us his top priority, made sure we were completely satisfied & Treated us like Family! Go see Paul for your next Toyota! Thanks again P Ward! He made us his top priority, made sure we were completely satisfied & Treated us like Family! Go see Paul for your next Toyota! Thanks again Paul!! More

Check for recalls on your new and used vehicles!!!! I purchased Lexus ES350 07 in April of 2017 and at this time Toyota issued a recall on my vehicles dashboard. I was never made aware of this at the ti purchased Lexus ES350 07 in April of 2017 and at this time Toyota issued a recall on my vehicles dashboard. I was never made aware of this at the time of purchase. Fast forward two years later and my dash is melting and cracking. After doing some research online I read about recall then notified Toyota and was told there is nothing they can do since the recall ended in May of 2017. Smh. More

The Service and Attitude can’t be Matched! For years my family has used Toyota of Richardson and as of our most recent experience that will change. TJ Hamilton in the Service Department and his For years my family has used Toyota of Richardson and as of our most recent experience that will change. TJ Hamilton in the Service Department and his team went above and beyond. When the other dealer never returned my calls to set an appointment, again after years of using them but also multiple Service Advisers, I turned to TJ and his team. They got us in, fixed and out the door in literally hours! All with a positive can do attitude and constant communication. They went above and beyond by acquiring a part that was literally on a month back-order by using an existing unsold vehicle on the lot. Who does that? TJ and Family Toyota does! Because they take care of their existing customers and don’t just focus on the next like so many do. But now they get both because our next Toyota will come from them and anyone else we know that will listen to our story we hope. Thank you TJ and team. More

Best sales person ever ( Davin ) Great customer service , very knowledgeable also reasonable prices . Davin is someone I can trust to buy my next car. Can’t wait to do business again. Great customer service , very knowledgeable also reasonable prices . Davin is someone I can trust to buy my next car. Can’t wait to do business again. More

"Great Customer Service Department" This is a great place to be , very helpful to customers and explain everything on you vehicle. Benny in the "Service Department Wow !!! His outstandin This is a great place to be , very helpful to customers and explain everything on you vehicle. Benny in the "Service Department Wow !!! His outstanding customer service and positive attitude!! If you come here ask for Benny . Vanessa the cashier is happy with a beautiful smile. You must ask for these two people. This place is a great place to bring your cars for service. More

The Best Toyota Dealership in Texas! After having one horrible experience after another at a different dealership in Arlington, I fortunately found Family Toyota! It doesn't matter if I'v After having one horrible experience after another at a different dealership in Arlington, I fortunately found Family Toyota! It doesn't matter if I've reached out to Family Toyota about warranty service, regular maintenance or having my 4Runner detailed, I'm treated with respect for my time, my vehicle and my budget. The team at Family Toyota is trustworthy and genuine. I won't have my Toyota serviced anywhere else and if I buy another Toyota in the future, it will be from Family Toyota! More

Made it right Updated 4/26/19 I followed up with Matt as requested in his response to my original post. He listened to my concerns and took them seriously. I was Updated 4/26/19 I followed up with Matt as requested in his response to my original post. He listened to my concerns and took them seriously. I was able to get the service I was originally offered and I'm happy with the end result. Thanks Matt for your assistance resolving this matter. Original Post When purchasing my 2017 Toyota Tacoma I was told the dealership offered paint touch up for chips and small scratches for up to two years for all vehicles. I also purchased RoadVantage to cover dents and dings and other cosmetic items. However, now that I wish to use said protection the dealership will not honor it. They say I should not have been told what I was told at the time of purchase. The day I was picking up my truck there was another truck there and the dealership and the owner were walking around it marking chips to be painted. It was explained to me that this was part of my service as well and that most people waited until the 2 years of protection was about to expire and then they would come in and have the chips and scratches taken care of like this customer was. Now they say we do not do this service. I initially had a good experience with Family Toyota, but now that I need them and they do not need me for a purchase they have no interest in honoring their promises. One other note. I initially tried to address this with the Service department but was told that Service and Sales are like two different companies and I need to address any issues with "them" (Sales). More

Service Manager Ryan Digirolomo Service Manager Ryan Di Girolomo worked with me on the service/ (warranty work) of my new 2018 Toyota Camry and a issue with my drivers seat. He ass Service Manager Ryan Di Girolomo worked with me on the service/ (warranty work) of my new 2018 Toyota Camry and a issue with my drivers seat. He assisted me in every way and was very patient, courteous, and helpful in every way. If you ever need assistance with a service problem with your car, he is the person to see. Family Toyota made the right choice putting him in charge of their service department. Sincerely, Dennis S. McDermott Current Customer More

Service Provides outstanding service that meets all satisfactory requirements for customers. I would definitely go back for another service and I would recomm Provides outstanding service that meets all satisfactory requirements for customers. I would definitely go back for another service and I would recommend others to go as well. More

Amazing with Danny 😀 If you go to Family Toyota of Arlington, get with Danny at the finance. He is very professional & knowledgeable on what he does. He handled all my con If you go to Family Toyota of Arlington, get with Danny at the finance. He is very professional & knowledgeable on what he does. He handled all my concerns with care, respect & intregity. I rank him 10/10 because he is honest and compassionate with his customers. He is as nice as I want to come to this dealership every now and then. He is just the best person down to earth you can ever meet More