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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,988 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,988 reviews

May 30, 2025

Service and communication were great! Vincent and the tech thoroughly explained and walked me through everything. Fixed and solved all my issues More

by Dave Guinan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Dave, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 29, 2025

When I first dropped off my 2024 Sierra for inspection due to signs of frame rust, I was told it could happen and suggested that I looked for a specialized shop to take care of that. I was going to go ba More

by brunonz
Recommend Dealer
No
Employees Worked With
Vincent Cavalcante
Report | Print
May 29, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi [Reviewer’s Name], Thank you for taking the time to share your experience. We truly regret that your initial concerns weren’t addressed more thoroughly, especially given the age of your 2024 Sierra and the nature of the issue. You were right to expect more from us, and we understand your frustration—especially when it took your own research to prompt further action. We appreciate you bringing the GM bulletin to our attention, and we’re glad we were ultimately able to service your vehicle. That said, your feedback has been shared with our team as a learning opportunity to ensure situations like this are handled more proactively in the future. If there’s anything more we can do to make this right or assist you moving forward, please don’t hesitate to reach out to us directly at (610) 436-5600.

May 29, 2025

I had a great experience with Faulkner of West Chester! Keep up the great job! More

by DDETTERLINEB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

May 29, 2025

This dealership delivers on the repairs promised. Haven’t had any issues on the work done. More

by PAULBERNOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Klos
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Paul! We're glad to hear the repairs have held up well and that you’ve had a positive experience with our service team. Delivering reliable, quality work is our top priority, and it’s great to know we met your expectations.

May 29, 2025

All services were performed as expected and on time. Very happy with the turnaround time. More

by BARRY.HEACOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Barry, Thank you for your review! We're happy to hear everything was completed as expected and that the turnaround time met your needs. We know how valuable your time is, and it's great to know we delivered on that. We appreciate your business and look forward to seeing you again!

May 29, 2025

Great sales with no pressure or up selling. Thanks for a great experience. Would recommend More

by 4444TR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're glad to hear you had a pressure-free experience and felt comfortable throughout the process. That's exactly the kind of experience we aim to provide. We truly appreciate your recommendation and hope you enjoy your new vehicle!

May 27, 2025

I have purchased several cars over the last 20+ years. Faulkner is a pleasure to deal with. More

by Lance Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Lance, Thank you so much for your kind words and for being a loyal car buyer over the past 20+ years! We’re thrilled to hear that your experience with Faulkner has been a pleasure. Your continued trust means the world to us, and we look forward to serving you for many more years to come.

May 22, 2025

I have had 2 experiences with this dealership. 5 stars for each visit, from the beginning to the end. The people were so respectful & knowledgeable in their duties. I would highly recommend Faulkn More

by TMDITOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
May 27, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words and for sharing your experiences with us. We are delighted to hear that both visits earned five stars and that our team was respectful and knowledgeable throughout. Your recommendation to friends and family means a lot to us. We look forward to serving you again in the future!

May 19, 2025

Megali was an awesome person to seal with in Sales. She answered all of my questions and I couldn't be happier with my purchase! More

by Megan66
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Megan! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

May 18, 2025

My service advisor Tony Cavalcante couldn’t have been any better kept me informed. was one of the best service advisors I’ve dealt with in a long time your mechanic did an excellent job. Found the problem. F More

by Sdimmitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
May 19, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi there, Thank you so much for your kind words! We're thrilled to hear that Tony Cavalcante and our service team provided such excellent care and kept you informed throughout the process. It's wonderful to know that the mechanic was able to quickly identify and resolve the issue. We strive to provide top-notch service, and we’re so glad to have met your expectations. We truly appreciate your trust in us and look forward to serving you again in the future!

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