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Fields Cadillac St. Augustine

St. Augustine, FL

Overview
Reviews
Vehicles
4.8
494 Reviews
Call Dealership (904) 823-3000
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375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 494 reviews

June 01, 2024

After dealing with rude and questionable business tactics at other dealerships it was nice to talk to professional's that cared about you. More

by Jeff Sandy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Woodruff
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Jun 03, 2024 -

Fields Cadillac St. Augustine responded

Jeff, we're glad to hear you had a positive experience with our team at Fields Cadillac xx. Augustine! Thanks for choosing us and sharing your feedback!

Helpful
May 23, 2024

I did not have an appointment for an oil change, But they took me anyhow. For that I am very grateful. More

by Corky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Signorile
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May 23, 2024 -

Fields Cadillac St. Augustine responded

Corky, we're glad we could accommodate you for your oil change at Fields Cadillac xx. Augustine! Thanks for sharing your experience with us!

Helpful
May 21, 2024

If I could give a 0 rating I would. I have been a customer of Fields Cadillac and Cadillac in general for the last 24 years. I bought the last car there in 2019. A certified preowned 2 More

by dharts.realtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Pennington, Jim Signorile, Jim Signorile
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Jun 03, 2024 -

Fields Cadillac St. Augustine responded

I understand your frustration. However, to be clear, everything was presented to you for your authorization. We informed you that the EBCM was bad before we did any work on your car. We also informed you the EBCM was discontinued by GM, but that they were working to obtain a new vender to make them available again. We then recommended the front brakes because they were worn out, and as well as a fluid exchange due to time and mileage. You approved all this work. You did not tell us you planned on trading out of the SRX and you decided this after all the work was done. As for your trade value, there was a difference of $200 between what we offered and what the other dealers offered you. We made what we believe was a fair offer for your SRX. If you have any more questions, you can reach me at 904-823-3000. Thank you, Kevin Hand

Jun 03, 2024 -

dharts.realtor responded

I am not sure who you are Kevin Hand, but I never spoke to you before. And you were not there when I agreed to the work. Everything was not presented to me honestly before I authorized it. I was not told, until after the other work was completed that the EBCM (which by the way is Electronic Brake Control Module which controls the ABS system and power steering, so is a very necessary part for safely driving the car) could not be obtained at all by GM because they lost their vendor and could not be repaired and could not be taken from another car because it is VIN # specific. Actually the VIN # specific information came from the General Manager, Jim Signorile, much later. And contrary to what he said I was never told that the part was on back order. Once I found out about the part, I called other Cadillac dealers and was told the same thing, that it was not possible to get the part and they didn't expect it to be possible. So the dealership knew I would have to trade the car in but I did not. I had no choice but trade the car in. I couldn't keep driving it without power steering and Anti skid brakes.

Helpful
May 10, 2024

Very responsive for service needs and arranges pick up and drop off. Easy to get work done. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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May 13, 2024 -

Fields Cadillac St. Augustine responded

Will - Thank you for choosing Fields Cadillac xx. Augustine, we appreciate your positive feedback!

Helpful
May 02, 2024

Salesperson woody was great; purchase price very fair; financing deceitful; not truthful about lenders; over charged on loan by almost 2%; misrepresented loan origin; stay away from fields Cadillac More

by joejoker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Woodruff
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May 02, 2024 -

Fields Cadillac St. Augustine responded

Joe, I'm sorry to read about your experience with the financing process. It's important for us that all aspects of a transaction are transparent and fair, so it's concerning to see we've missed the mark here. I'd like an opportunity to address this issue directly and make things right - please reach out at your earliest convenience. Thank you, Bryan Andrews - General Sales Manager - (904) 823-3000

Helpful
April 30, 2024

Very helpful to accommodate their customer’s concerns. Making sure they have addressed each one of them. More

by Eleni Xynides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 30, 2024 -

Fields Cadillac St. Augustine responded

Eleni, we appreciate your feedback! Our team at Fields Cadillac xx. Augustine always aims to address all customer concerns and ensure a positive experience. Thanks for sharing!

Helpful
April 27, 2024

Excellent Customer Service-Dealers are professional and well trained. Most of all I really like the time they give each customer until they are satisfied. More

by joyce9470
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Jackson, James Seery
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Apr 29, 2024 -

Fields Cadillac St. Augustine responded

We're delighted to know you had an excellent experience with our team at Fields Cadillac xx. Augustine! We strive for professionalism and customer satisfaction, so it's great to see that reflected in your visit. Thanks for the review!

Helpful
April 27, 2024

Professional. Polite. Knowledgeable. Willing to make my visit as comfortable as possible.A very comfortable atmosphere. Enjoyable lunch counter. More

by pcole6603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Apr 29, 2024 -

Fields Cadillac St. Augustine responded

We're glad to know you had a comfortable and enjoyable visit at Fields Cadillac xx. Augustine! Our team always aims for professionalism and knowledgeability, so it's great that we hit the mark with you. Thanks for your review!

Helpful
April 26, 2024

Very pleasant quick on the “That they gave me and within three hours, I have my car back, which I was very happy with and I would recommend them highly to anybody More

by Melinda hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe amimirati
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Apr 26, 2024 -

Fields Cadillac St. Augustine responded

Melinda, we're delighted to know you had a pleasant and efficient experience at Fields Cadillac xx. Augustine! We appreciate your recommendation and look forward to serving you again in the future.

Helpful
April 24, 2024

Good service and friendly people. Efficient and professional. A nice place to have the car serviced. More

by stephaniebasso1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Apr 24, 2024 -

Fields Cadillac St. Augustine responded

Stephanie, we're glad to know you had a positive experience with our service team at Fields Cadillac xx. Augustine! We appreciate your kind words and look forward to seeing you next time.

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