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First Texas Honda

Austin, TX

4.8
2,637 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,637 reviews

April 26, 2024

Mark, our service rep, went out of his way to help get a recall service item fixed on our Honda CRV when I can in to ask about it. Much appreciated. Great customer service. More

by Doug7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark (service rep)
April 23, 2024

False advertising online sales - odometer reading was 7,000 miles difference - internet manager was rude when asked to explain discrepancies. We did not complete sale. More

by terriflopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cade Koebernick, Joseph An
Apr 24, 2024 -

First Texas Honda responded

Terri, thank you for taking the time to speak with me about your concerns. I understand your experience was rather frustrating, and I sincerely apologize for the inconvenience. I'm grateful for the phone conversation we had yesterday, and I can assure you we are taking your feedback into account to ensure future incidents like this do not happen again. I realize you have already purchased a vehicle from a different dealership, however, we'd love the opportunity to regain your trust in the future and show you the 5-star worthy experience we are known for providing. If there is anything I may assist with moving forward, please do not hesitate to reach out to me. Thank you again and have a great day. - Sunny Rathore, General Manager

April 20, 2024

I recently bought my son a 2018 Honda Accord EX-L from First Texas Honda. We went to the dealer for a test drive, but I intended to buy from a private seller. Right off the bat, Sal Ahmed, our sales cons More

by nelsarntson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Ahmed, Sales Consultant; Sunny Rathore, General Manager
April 19, 2024

Melissa and Manny were absolutely fantastic to work with! Both employees really took care of me and made sure I was happy with everything! They made me feel valued and welcomed! More

by Gabriela Lizardi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Valencia, Manny Jalandoni
April 17, 2024

Easy to schedule a convenient maintenance appointment for an oil change and inspection that only took an hour to complete! More

by tommybluetone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cartisser
April 15, 2024

The staff were very friendly and welcoming. By far the best dealer I have been to yet. More

by austin.r.rudolph
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nina Barrera, Manny Jalandoni
April 10, 2024

I pleased with my whole experience here at Honda! !! Ty was extremely nice and professional. He made sure all my needs were met!!! Also Paul made sure that my car was fixed properly and in top notch c More

by andrea hickman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul (Mechanic), Ty Winn
April 05, 2024

Bought odessey van, sales guy-Ricky- was awesome. Detail work was very good and wait time and paperwork was minimal Thanks everyone More

by Gus2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Pecina
April 05, 2024

Amazing response beyond words from the entire service team (Fred, Chad and Luis) on a very difficult to find, unusual and unexpected issue that happened on my 2018 CRV - new battery drain overnight. Firs More

by Paul O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Mathis, Chad..., Luis..., Fred Mathis
March 30, 2024

300 miles on our brand new Honda CRV Sport L and the engine dies on us on Hwy 290 with all the indicator lights lit on the dashboard. Honda Roadside Assistance sent a wrecker to tow us into First Texas More

by robnichols1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mills
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