Five Star Ford - Service Center

Yesterday I brought in our '08 Ford Escape for some repairs. I had recently had a lower steering shaft u joint replaced by another dealer, who I will NEVER go to again. Jonathan has been my Service Adv repairs. I had recently had a lower steering shaft u joint replaced by another dealer, who I will NEVER go to again. Jonathan has been my Service Advisor for many years, and I have complete trust in him for anything having to do with our vehicles. I didn't have an appointment, and they still were able to still fit me in. Richard was unable to find any problem, or get the car to duplicate the noise. He actually took the time to drive with me, and check everything just to be sure. The level of care that he provided was outstanding, and did not let me leave until I was sure everything was ok. Since 1990, I have purchased 10 vehicles from Five Star NRH, and have ALWAYS had good results. Every member of the staff go out of their way to make sure that you are taken care of properly, and yesterday was no exception. These are really good people, who provide excellent customer service. More

Have been a customer for over 18 years, outstanding dealership they always have take care of me. I have purchased 3 new vehicles from 5 Star Ford. The Service Department has always gone above and bey dealership they always have take care of me. I have purchased 3 new vehicles from 5 Star Ford. The Service Department has always gone above and beyond to assure my vehicles are fixed right and at a fair price. On the few occasions when something was not fixed correctly or addressed, 5 Star has always made things right. Anymore, I will have difficulty in selecting which Service Advisor to choose from, between Todd, Oddie and Jonathan. I would recommend 5 Star to a customer who wishes to feel like they matter. More

Dropped my truck off at the collision center and still haven't gotten it back! BUT I have been told it would be ready Monday. Called Monday basically got called a liar and it will be ready Tuesday. Called haven't gotten it back! BUT I have been told it would be ready Monday. Called Monday basically got called a liar and it will be ready Tuesday. Called Tuesday, they noticed something they have missed. Told it would be ready Wednesday. Found something else. Got told it would FOR SURE be ready Thursday (today) and my contact guy never returned my phone calls and "left unexpectedly" and should be ready by tomorrow afternoon. TIRED OF THE CAT AND MOUSE GAME! Customer service is so ready to take your vehicle and then run you around and around! I will never use this place again and I would NEVER recommend this place! More

Had new brakes, rotor turned, hydralic service and new belt. Service Mechanic routed the belt wrong on the engine allowing it to fray against the engine block. Brakes did not work properly. Quality c belt. Service Mechanic routed the belt wrong on the engine allowing it to fray against the engine block. Brakes did not work properly. Quality control on service work seems to be lacking. Took back to dealer - another day off work for my daughter, for work to be done correctly. If I hadn't inspected before her return trip to Memphis could have had major damage to car due to belt breakage. More

Greg and Tony are the best. My family has worked with these two fine gentlemen 6 times now and we will always come back just to work with them. They treat us fair, and like family. We recommend 5 Star these two fine gentlemen 6 times now and we will always come back just to work with them. They treat us fair, and like family. We recommend 5 Star and Greg Foster to everyone. More

I TOOK IN MY SONS 2011 F-250 TO GET FUEL FILTERS CHANGED, AND TO HAVE A KEY MADE AND THE KEYS PROGRAMED TO THE TRUCK. THE TRUCKED WAS DROPED OFF AT 7am JAMES TOLD ME THE TRUCK WOULD BE READY IN 2hrs WHEN I C AND TO HAVE A KEY MADE AND THE KEYS PROGRAMED TO THE TRUCK. THE TRUCKED WAS DROPED OFF AT 7am JAMES TOLD ME THE TRUCK WOULD BE READY IN 2hrs WHEN I CALLED 3hrs LATER THE TRUCK WAS NOT READY. HE THEN SAID HE HAD TO ORDER THE KEY BLANK BUT IT WOULD BE READY BY 1pm AT THE LATESTED. I CALLED AT 10min TO ONE AND WAS TOLD THE TRUCK WOULDN'T BE READY TILL 2pm. I GREW TIRED OF BEING LIED TO EVERY TIME I CALLED. SO WENT AND PICKED UP THE TRUCK.AND THE KEY STILL HASN'T BEEN DELIVERED. ALL THEY HAD TO DO IS CALL AND SAY WE DON'T KNOW WHEN IT WILL BE READY NOT KEEP LYING ABOUT WHEN IT WOULD BE READY. THEY NEVER CALLED TO UPDATE ME ON THE TRUCK I DID ALL THE CALLING. I DON'T TRUST THEM AS FAR AS I COULD THROW THIS TRUCK. More

This was the best experience in buying a truck in 33years.they didn't play games and was very respectful.They didn't waste our time.In the future we will go back to purchase a vehicle. 33years.they didn't play games and was very respectful.They didn't waste our time.In the future we will go back to purchase a vehicle. More

I have given this rating as I was very satisfied with the peersonal service and attention given me by my slesman, Eddie Laquana. This is the second vehicle that I have purchased from Eddie and he was so hel peersonal service and attention given me by my slesman, Eddie Laquana. This is the second vehicle that I have purchased from Eddie and he was so helful and curteous the first time, that we've felt confident in recommending to friends and family. We'll come back to E ddie in the future. Sherlie Montero 517 Greenvale Court Saginaw, TX 76179 817-300-4910 More

Just stopped in for a little assistance with our F-150 that we purchased five months ago. Justin Allerheiligen, our salesman, came outside to greet us, tweaked our system, and answered the questions we h that we purchased five months ago. Justin Allerheiligen, our salesman, came outside to greet us, tweaked our system, and answered the questions we had. What great, friendly service. Thanks, Justin! More

Best car buying experience yet. Jerry Reynolds pointed me to Five Star Ford via E-mail on Monday. I talked to Joshua over the phone for 15 minutes. Went to see the truck on Tuesday afternoon. Signed the pape to Five Star Ford via E-mail on Monday. I talked to Joshua over the phone for 15 minutes. Went to see the truck on Tuesday afternoon. Signed the papers at the credit union a 4:00. I drove the truck home Tuesday evening. Marisa was very informative and expained all of the features of the vehicle. I would recomend Five Star Ford to my friends and family. More