Five Star Subaru of Grapevine

Best service ever from a car salesman I had a wonderful experience. They put me in the car I wanted quickly without trying to sell me on something I didn’t. Both my salesman and finance gu I had a wonderful experience. They put me in the car I wanted quickly without trying to sell me on something I didn’t. Both my salesman and finance guy made it a breeze and were upfront about all fees and rates. I have never had a car salesman apply customer service as well as Sean did. I am so glad I went with Five Star to get my new car! More

Terrible Experience Ask for an internet quote on leasing a new Outback. No one even bothered to read my email. When I contacted the General Manager twice, he didn't ev Ask for an internet quote on leasing a new Outback. No one even bothered to read my email. When I contacted the General Manager twice, he didn't even bother to respond, but put off my inquiry to others. No one at this dealership would take any responsibility for assisting me. Picked up my new Outback, my fourth, last week from another dealership. More

Easy and Fair Deal on 2019 Outback Worked with John Mosqueda for purchase of a 2019 Outback Limited 3.6R. We started communicating via internet in March, and John was helpful and respon Worked with John Mosqueda for purchase of a 2019 Outback Limited 3.6R. We started communicating via internet in March, and John was helpful and responsive in sending me details including pricing, sticker, of the cars I was interested in---low pressure. Stopped by dealership in mid-April to get a price on a potential trade-in, and set in an Outback while there. Came the next day and traded in two cars, test drove the Outback, and purchased the car. I liked the low pressure vibe in the dealership. Also, they have a great snack bar area for customers (to use while car is being serviced), and their shop looks really clean and immaculate. It was the easiest new car purchasing transaction I've ever done. More

Wing and Five Star are great We recently worked with Wing to purchase a Subaru Ascent Touring. He was quick to respond to all of my emails and calls, providing direct and informa We recently worked with Wing to purchase a Subaru Ascent Touring. He was quick to respond to all of my emails and calls, providing direct and informative responses. All aspects of the process were fair and timely. The dealership itself was very impressive and all representatives seemed welcoming. We’re very pleased with our decision to work with Wing and Five Star Subaru. More

Professional - Awesome Experience! I am a very picky car buyer. I only buy used cars, usually Hondas and don't particularly like working with dealerships. I cold called 5 Star on a us I am a very picky car buyer. I only buy used cars, usually Hondas and don't particularly like working with dealerships. I cold called 5 Star on a used Honda I saw on the internet. Lauren Bayles caught my call and I have been working with her over several months trying to find a car that meets my stringent requirements. She has kept an eye out for a car and keeps in contact without being a nuisance. She finally found a Subaru that met all my needs! Lauren is more interested in finding a car that fits me than making a sale. I will continue to work with her and 5 Star Subaru on all my future car needs. It is very refreshing to work with someone with such professionalism and integrity! More

Test drive and inquiry I met with Lauren at Five Star Subaru to test drive both the Ascent and Forester. She was extremely helpful and courteous from beginning to end and ne I met with Lauren at Five Star Subaru to test drive both the Ascent and Forester. She was extremely helpful and courteous from beginning to end and never made me feel like I had to buy a vehicle at that moment. They do a wonderful job of really putting the customer first and also in building relationships which speaks volumes about the ownership as well, and they tend to enjoy their work as well which says a lot! I recommend Five Star Subaru to anyone looking for a new Subaru or a preowned vehicle as well. More

I looked up vehicles online and lauren Bayles reached out to Lauren Bayles was incredible helping me get the outback that I wanted we test drove a few cars but I liked the outback, she made everything very easy Lauren Bayles was incredible helping me get the outback that I wanted we test drove a few cars but I liked the outback, she made everything very easy to get a car I would recommend her to anyone looking to buy a car More

Outstanding sales and service departments! From the first contact after I inquired about my pre-owned Ford Escape, Lauren Bayles was professional, respectful, and informative! She was never pus From the first contact after I inquired about my pre-owned Ford Escape, Lauren Bayles was professional, respectful, and informative! She was never pushy, but was sure to work with me to get me the best price possible on my car, and I couldn't be more happy with it! I also HAVE to give a huge shout out to the service department who, despite my not having a warranty on my pre-owned car, were more than happy to address a TPMS issue and patch my tire FREE of charge the day after I drove it off the lot. Marcus took care of the issue quickly and kindly, and never made me feel like an inconvenience even though I got a used non-Subaru car. I definitely recommend this dealership to anyone looking for a used car, and I'm sure their service for new cars is just as great! More

2010 Camaro SS / Great Experience I called about the vehicle right before closing time but salesman Darrell Cooper was still enthusiastic bringing it out for me to see, go over every f I called about the vehicle right before closing time but salesman Darrell Cooper was still enthusiastic bringing it out for me to see, go over every feature in the cabin, and take on a test drive. When we went inside to fill out paperwork and run credit checks the staff was leaving but were still very friendly and multiple people asked if I’d like something to eat or drink while waiting. The banks eventually closed before financing could get done but they held it for me until the next evening after I got off work. Thanks, Five Star Subaru. More

Came 4 states away When I started looking at car online I had a few bad experiences trying to find the car I was looking for but when I talk to Darrell Cooper at Subaru When I started looking at car online I had a few bad experiences trying to find the car I was looking for but when I talk to Darrell Cooper at Subaru of grapevine he did a real amazing job 100% professional and just because I was over 1000 miles away he didn’t put me to the back burner he kept up with calling me about the car did a video of what I wanted to see in the car and Subaru of Grapevine did an amazing job really happy with the deal they got me at subaru of grapevine and this is by far the cleanest most friendliest dealership I’ve ever been to 100% Satisfied More