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Five Star Subaru of Grapevine
Grapevine, TX
3,406 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 3,406 reviews
July 16, 2017
Excellent Experience in Buying Our First Subaru I found the best price with no haggling here. Moreover, the customer experience was excellence. Dustin Cox handled my sale. He was a pleasure to wo I found the best price with no haggling here. Moreover, the customer experience was excellence. Dustin Cox handled my sale. He was a pleasure to work with. No high pressure sales tactics. Very down to earth and friendly. He spent a great deal of time walking my wife through the apps. We purchase a Subaru Crosstrek which came strongly recommended by Vehicle Safety Lawyer Todd Tracy in Dallas. Tracy sues car manufacturers for safety defects that cause serious injury or death in car accidents. He praises the Crosstrek as one of the most crashworthy vehicles on the road today. Thank you to Dustin Cox and the GM Tony Hooman for a great experience!!! More
by Robert in Prestonhollow - Dallas, Texas
Helpful July 07, 2017
New Car Purchase Dustin was truly a pleasure to work with on the purchase of my second Subaru Outback. I was in and out of the dealership in less than 3 hours driving Dustin was truly a pleasure to work with on the purchase of my second Subaru Outback. I was in and out of the dealership in less than 3 hours driving my new car home. Now that was easy! More
by KC in Trophy Club, TX
June 26, 2017
Car purchase Dustin Cox was our salesperson. He was. Very helpful and knowledgeable about the cars. Great experience! Larry, is Sam Pack's brother-in-law. Bein Dustin Cox was our salesperson. He was. Very helpful and knowledgeable about the cars. Great experience! Larry, is Sam Pack's brother-in-law. Being a family member does not have anything to do with purchase of the vehicle with Dustin are Tony. GREAT EXPERIENCE!!! More
by New car
June 24, 2017
Outstanding service and experience My husband and I were pleasantly surprised by how nice and welcoming the team at Five Star Subaru was when we decided to visit the dealership. Every My husband and I were pleasantly surprised by how nice and welcoming the team at Five Star Subaru was when we decided to visit the dealership. Everyone was genuine, caring and we did not feel any pressure from anyone. Dustin Cox was amazing, starting from my first communication through email prior to our visit, until even 1 week after we bought the car. The buying experience was made easy and transparent. More
by cfilippim
June 19, 2017
wonderful experience We bought today our new Subaru legacy. Dustin and Peter were so helpful in finding the car we liked. .In the heat Peter brought out several cars We bought today our new Subaru legacy. Dustin and Peter were so helpful in finding the car we liked. .In the heat Peter brought out several cars to look over and test drive .Dustin helped us with the paperwork and instructing us in all the details of the car he was so patients. Thanks Dustin and Peter. Willem and Grace Broekhuizen. More
by grace14
June 03, 2017
Honest and willing to work hard to earn your business. Dustin Cox was a pleasure to work with. His sincere and honest personality made the experience one of the easiest from a car buying situation. He un Dustin Cox was a pleasure to work with. His sincere and honest personality made the experience one of the easiest from a car buying situation. He understood our requirements and budget and worked hard to meet/exceed our expectations. Thank you! More
by John Zenick
May 30, 2017
If you need to buy a Subaru, go to Five Star Subaru! I have been comparing a Subaru Outback with a Kia Sorento. Visited a couple of Kia dealers and also other Subaru dealers. When I visited Five Star w I have been comparing a Subaru Outback with a Kia Sorento. Visited a couple of Kia dealers and also other Subaru dealers. When I visited Five Star without an appointment, Dustin Cox was assigned to me. Although he was new to Subaru then, he explained everything about the Outback. He had previous experience in selling Kia cars. So he objectively explained the details of both vehicles. I finally decided to purchase Subaru Outback and I am happy that I did. When I was ready to purchase, I contacted Dustin by phone text and he worked with me diligently and provided me with the car I wanted and the price agreed to was good too. When I went to the dealership to take the delivery, Dustin had all the paper work was ready. He was very through in explaining the process of purchase. There were no surprises. Business process was done by Bill Alton and it was also a very pleasant experience. Dustin introduced me to the service people and explained how to get the service scheduled. After I got the keys to the car, Dustin spent a lot of time explaining the controls and adjustment features of the Outback. Purchasing my Outback at Five Star Subaru was a very pleasant experience. Special thanks to Dustin for making it. More
by Umesh
May 24, 2017
Dustin Cox was great; Dealership experience pretty good. I picked out a Forester from Five Star Subaru's website, and Dustin had it pulled up and waiting for me to test drive before I arrived. He had ready a I picked out a Forester from Five Star Subaru's website, and Dustin had it pulled up and waiting for me to test drive before I arrived. He had ready answers for all of my questions, and was informative without being over-informative or pushy. I would recommend him to friends or family looking to buy a new car. The showroom and offices are bright, clean, and well-appointed. Dustin rates 5 stars, but I can't quite bring myself to grant that fifth star to the dealership. The sales manager was a little pushy with the service contracts, and I was disappointed with the lack of seating for fat guys like me. Poor Dustin was stuck with dragging around a flimsy little chair from the employee break room, because all other customer seating had arms too narrow for my hips. Considering the reputation for roominess that Foresters have been garnering, it might be worthwhile for the dealership to invest in a sturdy, armless chair or two. Having seat-belt extenders available would be appreciated, but at least they gave me an "adjustment" on the price to compensate, so no points lost there. I am LOVING my new Forester, and I'll be coming back to Five Star Subaru for maintenance and service. In summary, an excellent experience with a personable, easy-going salesperson, and JUST shy of five stars for the overall experience. More
by Donaldo!
May 23, 2017
Over the top! Great overall experience Dustin Cox, Freddy and the manager did a great job. Dustin did an outstanding job went over everything in the car and showed Great overall experience Dustin Cox, Freddy and the manager did a great job. Dustin did an outstanding job went over everything in the car and showed me everything . More
by Tom
May 19, 2017
Excellent experience purchasing new Forester My experience with Five Star Subaru was outstanding. At the first visit, I was met by a salesperson (Dustin) who inquired about my interests and lined My experience with Five Star Subaru was outstanding. At the first visit, I was met by a salesperson (Dustin) who inquired about my interests and lined up some vehicles for test driving. He was very knowledgeable about the cars and provided valuable insight. What I loved most about this experience was that he was not pushy in the slightest like your typical car salesman. He gave me ample space to get a feel for the car and made sure to share all the features, but he did not push or pressure me in any way. In addition to just liking the Forester better than other cars I test drove, it was for this reason that I returned to Five Star Subaru. They are a respectful dealership who value giving their customers a positive purchase experience over just selling cars. I highly recommend them! More
by katiep
