Five Star Subaru of Grapevine

Fantastic new car buying experience From the time we first walked in 4 months ago until our purchase today the staff here have been nothing but friendly and knowledgeable. We went in loo From the time we first walked in 4 months ago until our purchase today the staff here have been nothing but friendly and knowledgeable. We went in looking at what Subaru had to offer and never once felt pressured to make a purchase that day. Clay Garrett took in our concerns and understood our financial situation, taking time to earn our long term business and not just a quick sale. When we were ready to buy he jumped into action and found our dream Forester with in a day. Brian Button our finance person made the paperwork process quick and easy. This car buying experience has been the easiest I have ever had and they will have our business in the future. More

Best Car, Personnel, Dealership-Five Star Subaru Grapevine Working with Five Star Subaru was the best car buying experience I have ever had! Lauren, Stephen and Bentley made sure that I got the best car, best Working with Five Star Subaru was the best car buying experience I have ever had! Lauren, Stephen and Bentley made sure that I got the best car, best price , and best warranty for me! Looking forward to a long relationship with Five Starr Subaru of Grapevine! Thanks guys!! More

Very impressive dealership! Working with Jennifer, Dustin, Taylor, and Jeff was a great car buying experience! I got the price I was wanting and I am looking forward to shopping Working with Jennifer, Dustin, Taylor, and Jeff was a great car buying experience! I got the price I was wanting and I am looking forward to shopping here again in the future... More

My first experience with Subaru This was the first time I'd bought a Subaru, and I decided to buy one that was in transit to the dealership. Jennifer quickly handled all the negotiat This was the first time I'd bought a Subaru, and I decided to buy one that was in transit to the dealership. Jennifer quickly handled all the negotiations with me over the phone prior to the car arriving, kept me updated about its status, and let me know as soon as it arrived. We met with her the next day, test drove the car, and bought it. She was professional, attentive, and helpful, and with her, the whole process was simple and easy. Freddie got me through the finance process quickly and answered all the questions I had. I then had a hitch installed, and Keith in the service department was very helpful in getting that done. Last, Dee's training on the car's functions was terrific!! If you're buying a new Subaru, don't miss her training! More

Disappointed This was my first new car purchase. I didn't really set out to purchase new, but that's what happened. I felt deceived by the staff in regard to their This was my first new car purchase. I didn't really set out to purchase new, but that's what happened. I felt deceived by the staff in regard to their inventory. The day that I was due to pick up my car, I was told that the options we had previously discussed were not included in the car I was buying and I had to pay an extra $1000 for the option that I wanted. They tried to make it seem like it was my fault that the item I wanted was not available, but I had written proof that this was not the case. They tried to pressure me into leasing with promises of lower rates, but that's not what I wanted. I don't feel like I was listened to and I feel like I was extremely overcharged. I had a printout from TrueCar that they were supposed to honor, but they told me that the price listed only applied to base models. The salesperson made up a story regarding getting in a car accident to "prove" how safe their vehicles are. She said that she didn't drive because of it, yet, she brought all the cars out that I wanted to see, drove in reverse (fast, I might add) to park them for my viewing, and performed pick-ups and drop-offs for me with little issue. The lies were unnecessary. I was also told that I had to wait for someone from the dealership to call me to honor my "We Owe" on tint. After a month, no one called. The salesperson said they were really backup and to give them more time, yet when I went to the dealership, I was able to get the tint schedule in as little as 3 days from that date. They're vague about what's included in all the packages and tried to convince me that the all-weather package did not include all-weather floor mats. I received an email regarding my "Re-Delivery" and was told that because the person didn't response to my email to confirm a time, I didn't actually have a scheduled appointment. This makes no sense to me since I don't expect an email back if I'm confirming that the time you have available works for me. I also have issues with my radio station resetting and no one seems to know why. They also couldn't answer my questions regarding the car's mobile HotSpot capabilities. Supposedly, some guy named Edgar gets half the commission for the sale, even though I've never spoken to nor seen him. That's totally unfair, if true. They spoke lies in a pleasant tone. I wouldn't feel comfortable about recommending their services. More

Great service department I recently bought a used car from you and the service department has been phenomenal! Regular maintenance used to drive me crazy but not here. The guy I recently bought a used car from you and the service department has been phenomenal! Regular maintenance used to drive me crazy but not here. The guys are always so nice and welcoming and take care of business! The manager is always on top of everything to ensure honest positive service experiences. More

Great customer service from Cameron ! My car was delayed in delivery time & he immediately offered a loaner vehicle & kept me updated . Cameron also listened to what I wan from Cameron ! My car was delayed in delivery time & he immediately offered a loaner vehicle & kept me updated . Cameron also listened to what I wanted ins vehicle . More

Bill Klozik is the BEST! Let me start out by saying that Subaru of Grapvine was like my 10th dealership of the day and so by the time I got there I was slightly annoyed with c Let me start out by saying that Subaru of Grapvine was like my 10th dealership of the day and so by the time I got there I was slightly annoyed with car shopping. However, upon entry into the dealership I met Bill who was an outstanding salesmen and someone who displayed some of the best customer service I’ve seen in a longtime. Bill was very hands on and listened to every detail of concern I had with the used/certified vehicle that I purchased. Bill went beyond my expectations and for that very reason I would direct everyone to him to buy a car whether used/new. I felt like I was apart of the Subaru experience, but I think I was really apart of the Bill Klozik experience! Thanks Subaru of Grapvine! More

Great buying experience We got a good price up front, no hassles. Jennifer was very nice to work with, not too pushy, but very responsive. Their waiting areas are very nice a We got a good price up front, no hassles. Jennifer was very nice to work with, not too pushy, but very responsive. Their waiting areas are very nice and comfortable and everyone was very friendly. I would recommend them! More

Subaru search I withheld the 5th star only because in my initial contact, I was told I would be able to test drive a forester with the touring package, but there wa I withheld the 5th star only because in my initial contact, I was told I would be able to test drive a forester with the touring package, but there was not one available when I arrived. Jennifer was forthcoming in letting me know my initial color choice would not be present, she then proceeded to jump through hoops to attain my second choice... which I love, thank you Jennifer More