Five Star Subaru of Grapevine

Excellent Car Buying Experience Been searching for a good deal on the Subaru and found mine online here. Enjoyed the no pressure approach of Darrell my saleman. The people here were Been searching for a good deal on the Subaru and found mine online here. Enjoyed the no pressure approach of Darrell my saleman. The people here were friendly and start to finish was a few hrs. More

First Time Subaru Buyer! I am a proud new owner of a Subaru Acsent after only driving Honda’s my whole life and Nick made the transition easy! After coming in 3 separate occas I am a proud new owner of a Subaru Acsent after only driving Honda’s my whole life and Nick made the transition easy! After coming in 3 separate occasions to test drive, show the family, and finally buying the car, Nick was patient, knowledgeable and friendly as we sealed the deal. We talked to other dealers at other dealerships, but knew that Nick was our guy. He went above and beyond to find us exactly what we wanted and gave us a great deal. Thank you Nick and Subaru of Grapevine for making the transition from Honda to Subaru a great one! More

Bought a car I thought I had bought a great car but with in the first two weeks of having this car that I bought cash the driver side ac don't work blows hot and n I thought I had bought a great car but with in the first two weeks of having this car that I bought cash the driver side ac don't work blows hot and now the engine light keeps coming on for the exshust sooo since it doesn't have a warranty tht I couldn't afford another 1600 bucks on now I'm screwed! More

Service department is outstanding - sales - not so much Love the service dept - prompt - professional - courteous - etc / sadly the service group are caught in a Subaru-Clarion-Harmon Radio Issue which they Love the service dept - prompt - professional - courteous - etc / sadly the service group are caught in a Subaru-Clarion-Harmon Radio Issue which they (service) have no control over - in a nut shell - radios in 2018 certain Subaru Models are junk - my 2018 Crosstrek is one - I've had 2 radios along with 4 software updates & the radio is still locking up - randomly going off & the backup camera function seems to have a mind set all of it's own - sometimes it works properly - other times - not so much - thus - Subaru US have advised 5 Star Subaru to drop in yet another radio into my Crosstrek - radio head #3 - at this point - I could start a lemon case against Subaru - but - I'll see what radio #3 does - third times a charm - right ??? - the sales dept - not so much - not completely impressed with the sales group - you still get the whole "well" let me check with my mgr routine when it comes to trying to buy/sell/trade etc process - so - ya - the Service group are REAL good - just wish Subaru/Clarion/Harmon could get there act together & fix the whole stupid radio issue ... very frustrating - the entire electronics package is crap - including EyeSight - EyeSight seems to have been developed for the general populous of folks whom shouldn't even be driving - Subaru really needs to build in a AI algorithm which learns & adapts to the particular driving style of the vehicle owner - cause for me - it makes the stupidest decisions - example - some making a right turn into a street - your 25 feet away from the vehicle in front which has ALREADY turned into the street & EyeSight applies the brakes thinking a collision is about to occur ??? - another example a vehicle in a exit lane - suddenly applies the brakes - EyeSight again will engage the brakes - thus causing a possible collision situation - VERY frustrating - so as mentioned - the entire electronics package - spoils a vehicle which mechanically is very good ... More

Complete satisfaction. I was immediately greeted in the service department. Besides an oil change and maintenance, I inquired about a paint color to touch up a tiny scratch I was immediately greeted in the service department. Besides an oil change and maintenance, I inquired about a paint color to touch up a tiny scratch which they had in stock. I always feel well taken care of concerning my Subaru due to the friendly, caring and professional staff . The waiting lounge is very comfortable. Couldn’t say enough positive things about the dealership. More

My 30,000 mile check up Pardon that I do not remember the young lady that checked us in. She was very welcoming, positive, knowledgeable and confident of the service you prov Pardon that I do not remember the young lady that checked us in. She was very welcoming, positive, knowledgeable and confident of the service you provide at Grapevine Suburu. Thank you for the awesome service. So much better than in Lubbock. More

Was awesome great customer service Was very nice and helpful and got the truck that i wanted will recommend them to everyone they were there for the customer was always friendly nicest Was very nice and helpful and got the truck that i wanted will recommend them to everyone they were there for the customer was always friendly nicest people and smiling faces evryone was nice and smiling but genuine will go through grapevine subaru again More

Five Star lived up to their name when I purchased my car. The service at this Subaru dealership was excellent. Wing was helpful from start to finish and went above and beyond to ensure that we had everything The service at this Subaru dealership was excellent. Wing was helpful from start to finish and went above and beyond to ensure that we had everything we needed. He is a subject matter expert and tells it how it is More

5 star experience in both sales and service depts We had an excellent experiences with Sean in sales and Keith in service! Got a new Crosstrek and service on our 2011 Outback. Best dealership ever! We had an excellent experiences with Sean in sales and Keith in service! Got a new Crosstrek and service on our 2011 Outback. Best dealership ever! More

Very Happy! Frankie was very professional and he kept in constant communication with me on when our new Forester would arrive! Dealership is very clean and custom Frankie was very professional and he kept in constant communication with me on when our new Forester would arrive! Dealership is very clean and customer friendly! More