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Five Star Subaru of Grapevine
Grapevine, TX
4,014 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 4,014 reviews
February 13, 2019
Warranty drivers seat Maintenance work not properly completed, obviously had not been checked by anyone before delivery to the customer. I’m taking my vehicle to another S Maintenance work not properly completed, obviously had not been checked by anyone before delivery to the customer. I’m taking my vehicle to another Subaru dealership to have the work completed. Which is out of my way and inconvenient in hope Of Subaru being fixed properly More
by JOEMG3RD
Verified CustomerEmployees Worked With
Marcus Procter/Michael Dinh
February 13, 2019
2nd time Subaru of Grapevine customer Bought a Forester here 2 years ago and the continuing excellence of the service department brought us back. We got an excellent deal on an Ascent. Tha Bought a Forester here 2 years ago and the continuing excellence of the service department brought us back. We got an excellent deal on an Ascent. Thanks to John and David for all the attention and making it a great buying experience. More
by SKCIHA
February 13, 2019
Passenger window motor and regulator replaced Terrific service. I previously had the regulator replaced but the problem still existed. The repair was under warranty. While he did not assist me Terrific service. I previously had the regulator replaced but the problem still existed. The repair was under warranty. While he did not assist me today, Michael Dinh set up this appointment and ordered the parts. He has helped me on several occasions. I lost a ring under my driver seat and I asked that it not be vacuumed. He discussed other methods for me to try to get the ring out. More
by ptTX
Employees Worked With
Michael Dinh,
February 13, 2019
Warning light It was a false indication, which made my long drive in unwarranted. The service staff, however, did a great job within the time limits they scheduled It was a false indication, which made my long drive in unwarranted. The service staff, however, did a great job within the time limits they scheduled and made sure everything was checked and rechecked. I really appreciate the entire service department experience. More
by Carol
Employees Worked With
Roxy, Brian Swarver
February 13, 2019
Happy with my first visit. This was my first visit to the service center. License plate installed as well as inspection sticker and registration. Also received their free care This was my first visit to the service center. License plate installed as well as inspection sticker and registration. Also received their free care wash, not as good as when I first purchased my vehicle, but for free can't complain. Saw some of the people who sold us our vehicle, but don't think they remembered who we were. More
by JIM.PLOTT
Employees Worked With
Don't remember anyone's name, nothing exceptional.
February 13, 2019
Five Star Get's a Five Star Rating From me. Bought a vehicle for my Son, and had to get it serviced.. Everything was great, We really enjoyed Our experience . If I didn't work here I would say t Bought a vehicle for my Son, and had to get it serviced.. Everything was great, We really enjoyed Our experience . If I didn't work here I would say the same thing. More
by cooper75067
Employees Worked With
Stephen Johnston, Brian Swarver
February 13, 2019
New car Was a easy experience they found me the car I wanted in a short period of time. Manager worked with us on price we wanted. Was a easy experience they found me the car I wanted in a short period of time. Manager worked with us on price we wanted. More
by pamela4124
February 13, 2019
Great Customer Service. I was impressed by your low key but effective Sales Staff especially John Michael. Professional but effective and getting the job done as fast as pos I was impressed by your low key but effective Sales Staff especially John Michael. Professional but effective and getting the job done as fast as possible. I am looking forward to get to know your service staff. Great doing business with your company. Frank and Eleanor Mattler. More
by fmattler
February 13, 2019
Best Service Department EVER I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive from the service team. Sam Pack’s 5 Star Subaru in Grapevine. I can’t emphasize enough how much I both admire and appreciate their care and professionalism. More
by ELLIELIZ1205
Employees Worked With
Other Employees :
Brian and Keith Service Department check in. , Brian Swarver
February 11, 2019
Great experience! I had a great experience buying my Ascent at 5 Star Subaru in Grapevine, and I especially enjoyed working with Wing. I was an out of town buyer, so ou I had a great experience buying my Ascent at 5 Star Subaru in Grapevine, and I especially enjoyed working with Wing. I was an out of town buyer, so our initial contact was over the internet. Wing was extremely accommodating and patient with me, and always promptly returned my texts throughout the process. He knew what I was looking for, and contacted me immediately when he found out it was coming in. We were able to reach what I believe was a very fair deal quickly. I would be remiss if I didn’t also thank Jeff Davis for his assistance. At the dealership, Wing did a great job of going over all of the features of my new vehicle. That process actually took longer than all of the paperwork. Overall, probably the best car buying experience I’ve had. I can definitely recommend Wing and 5 Star Subaru. More
by Vic.M
