Fletcher Chrysler Dodge Jeep RAM

Horrible service department In late July I called the service department at Fletcher. I explained to them that the nozzles that spray my washer fluid onto the windshield was bro In late July I called the service department at Fletcher. I explained to them that the nozzles that spray my washer fluid onto the windshield was broken off. I told the service advisor that these are made of plastic and both are snapped off. I asked about setting up an appoint to get it fixed. The service advisor told me that " I'm booked for the next two weeks." The first appointment available is August 9th at 8:30am. I set the appointment. When setting the appointment I also gave the advisor my VIN. I arrived at the dealership at the scheduled time. Around 2:15pm I returned to the dealership to get my car. I was told that " we had to order the part from Chicago and it will be here tomorrow." After stewing for a few minutes, I spoke to the service manager. I explained my frustration to him. I asked why the part wasn't ordered two weeks prior when I set the appointment. I got a blank stare with the explanation that " that service advisor no longer works here." I will say that the service manager was much nicer than I would have been in the situation. However, I would not recommend this service department to anyone. My first clue should have been when it took two weeks to get in. Going forward, I plan to take my business elsewhere as it seems that Fletcher has no respect for my time. More

Fair price/Great Customer Serivce Just purchased our second vehicle from Fletcher recently. First vehicle was a used truck, second was a new grand cherokee. We have recommended Fletc Just purchased our second vehicle from Fletcher recently. First vehicle was a used truck, second was a new grand cherokee. We have recommended Fletcher in the past and will continue to do so. More

Used vehicle purchase First time at Fletcher, but will be back. No hassle negotiation! Impressed by the "low pressure" from both the sales rep (Larry) and used car manage First time at Fletcher, but will be back. No hassle negotiation! Impressed by the "low pressure" from both the sales rep (Larry) and used car manager. Surprisingly pleasant experience. More

New vehicle purchase This was my first time purchasing a vehicle through Fletcher. The sales team went above and beyond to find the truck I wanted and get my payment where This was my first time purchasing a vehicle through Fletcher. The sales team went above and beyond to find the truck I wanted and get my payment where I needed to be. I would recommend Fletcher to anybody to purchase their next vehicle, and my future business will be with them for now on. More

Awesome customer service Fantastic deal, amazing! Best dealership I've ever dealt with!! I strong recommend them for all your automotive needs!! Thank your for all they did fo Fantastic deal, amazing! Best dealership I've ever dealt with!! I strong recommend them for all your automotive needs!! Thank your for all they did for my wife and I!! More

Great Deal, Great Sales Rep I was so pleased with my experience at Fletcher. I worked with sales rep James Coffey and he was great. He was very patient and friendly and took the I was so pleased with my experience at Fletcher. I worked with sales rep James Coffey and he was great. He was very patient and friendly and took the time to help me find the perfect car for what I was looking for and even helped me save a little extra money by getting a really great deal. I highly recommend James Coffey and Fletcher Dodge if you are looking to buy a new or used car and are not fond of dealing with typical pushing salesmen. James was never pushy once and was pretty funny too. It make the whole car buying experience easy and painless. More

Great Salesman, Great Price! With the power of the internet most people have made a selection before they come in. They worked hard to get me Financed, Jim Davis showed me every d With the power of the internet most people have made a selection before they come in. They worked hard to get me Financed, Jim Davis showed me every detail on the Patriot. He even went over some points in the owners manual "after" the purchase, they go above and beyond for customer satisfaction. More

The staff was great! We purchased our new vehicle through Fletcher about 3 weeks ago. Our experience was great! We worked with Sam Trezzo and he took his time making sure We purchased our new vehicle through Fletcher about 3 weeks ago. Our experience was great! We worked with Sam Trezzo and he took his time making sure we got exactly what we wanted. More

Great Experience This was my first time buying a car and I had a LOT of questions and debated awhile on how much I was willing to pay. Even though I took upwards of 4 This was my first time buying a car and I had a LOT of questions and debated awhile on how much I was willing to pay. Even though I took upwards of 4 hours to decide, they were very patient with me and continue to be very great people to deal with when I have had any questions. I ended up with a 2016 Jeep Renegade Trailhawk and I love it! More

Great Experience This was my first time buying a car from Fletcher Chrysler. I traded in my old Honda Civic for a new civic that I love. Sam Trezzo was my sales rep. This was my first time buying a car from Fletcher Chrysler. I traded in my old Honda Civic for a new civic that I love. Sam Trezzo was my sales rep. He was very professional, friendly, and gave me the deal I needed to fit my budget. Overall, I had a great experience with Fletcher Chrysler Dodge Jeep. More