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Folsom Lake Ford - Service Center

Folsom, CA

4.8
637 Reviews

637 Reviews of Folsom Lake Ford - Service Center

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January 22, 2024

Folsom Lake Ford is great! I will always continue to come to FLF to buy and service my Ford vehicles. Brigitte is Great! More

by CAVEMANTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen, Dan Frye, Robbie Zepponi, Tom Zraick, & Chuck the parts manager.
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Jan 26, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us this great review of our dealership. I will be sure to share your kind words with Brigitte. We appreciate your business and we look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 21, 2024

I’ve bought 4 vehicles from this dealership. Reciently I purchased a 2023 Bronco Badlands. Folsom Lake Ford does all my services. James in service has been great to work with and always takes ca More

by DJJECARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis 5 star service
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Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this fantastic review! I hope you are enjoying your new Bronco Badlands and I appreciate your loyalty to our team. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 21, 2024

Great experience in every aspect, including scheduling, prompt and courteous attention at the service enter, a comfortable waiting area, and shorter than anticipated wait. Very satisfied as always. More

by BOWERSJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 20, 2024

The service department is terrific. I feel the service advisors are very knowledgeable and the service technicians do a great job. More

by IMDUNWORKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kentucky
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Jan 25, 2024 -

Folsom Lake Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 20, 2024

I was able to get in and out of there quickly! Fantastic service! Thank you so much! More

by Jeremiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Folsom Lake Ford responded

We love hearing from our customers, so thank you for taking the time to write this glowing review, Jeremiah! It's wonderful to hear that our staff at Folsom Lake Ford was able to provide you with a fantastic service! I really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 20, 2024

Service was excellent, like how was greeted and help with my concerns on my vehicle More

by BCHAIDEZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 20, 2024

James was very professional and ensured I was well taken care of. 10/10 experience working with James! More

by GLITCH02
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Folsom Lake Ford responded

I am so glad we could take care of all of your needs at Folsom Lake Ford. Thank you for giving this feedback; I will be sure to share it with the team! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 20, 2024

Perfect service and communication excellent customer service and the tech was on time and finished without issues More

by ARMIN.BECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave this 5-star rating, Armin! We hope to work with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 20, 2024

Folsom lake ford is the only dealer in the whole country that I trust. I have had three different trucks and vans serviced with them and they go above and beyond. They have highly experienced techs and can More

by IAN.MEMORY.RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know our team went above and beyond. If you have any additional comments and/or questions, please feel free to contact us directly! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 20, 2024

Service was great. James was the best & helped me by providing me information about my Edge I had no idea how to obtain! More

by SPYLADY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Folsom Lake Ford. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
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