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Folsom Lake Ford - Service Center

Folsom, CA

4.8
712 Reviews

712 Reviews of Folsom Lake Ford - Service Center

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January 24, 2024

Great service and communication. They got my car in right away. They did an amazing job More

by JAY_SNIDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We appreciate your business, Jay. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 24, 2024

I have had very good experiences at Folsom Lake Ford Service. The staff is great and always kept me up to date on the work progress for my Ford. More

by ROB.REIS1962
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Folsom Lake Ford responded

Thanks for the feedback, Rob. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 23, 2024

They have been very helpful and very responsive to any concerns and needs and I love my new truck More

by MIKE.LINNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kentucky
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Jan 29, 2024 -

Folsom Lake Ford responded

Mike, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 23, 2024

Well you front desk male sucks at the oil change area. Even though coming in for years and having no one in the bay for oil change at 3pm he said he couldn’t see me. He was hoping a customer showed up 15 More

by MATFERRON25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female oil change counter
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Jan 29, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us your review, Mat. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 22, 2024

Service was good. Scheduling was easy and proactive. Truck was ready when committed it would be. More

by CRAIG.DIGHERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback, Craig. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 22, 2024

Folsom Lake Ford is great! I will always continue to come to FLF to buy and service my Ford vehicles. Brigitte is Great! More

by CAVEMANTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen, Dan Frye, Robbie Zepponi, Tom Zraick, & Chuck the parts manager.
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Jan 26, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us this great review of our dealership. I will be sure to share your kind words with Brigitte. We appreciate your business and we look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 21, 2024

Great experience in every aspect, including scheduling, prompt and courteous attention at the service enter, a comfortable waiting area, and shorter than anticipated wait. Very satisfied as always. More

by BOWERSJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 21, 2024

I’ve bought 4 vehicles from this dealership. Reciently I purchased a 2023 Bronco Badlands. Folsom Lake Ford does all my services. James in service has been great to work with and always takes ca More

by DJJECARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis 5 star service
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Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this fantastic review! I hope you are enjoying your new Bronco Badlands and I appreciate your loyalty to our team. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 20, 2024

The service department is terrific. I feel the service advisors are very knowledgeable and the service technicians do a great job. More

by IMDUNWORKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kentucky
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Jan 25, 2024 -

Folsom Lake Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
January 20, 2024

I was able to get in and out of there quickly! Fantastic service! Thank you so much! More

by Jeremiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Folsom Lake Ford responded

We love hearing from our customers, so thank you for taking the time to write this glowing review, Jeremiah! It's wonderful to hear that our staff at Folsom Lake Ford was able to provide you with a fantastic service! I really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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