Folsom Lake Toyota

Peter P. was very warm, helpful and thorough explaining the details for my car services and repairs. was very warm, helpful and thorough explaining the details for my car services and repairs. More

This is for the service department. I’d give them negative stars if possible. I took my truck in for an oil change and they didn’t even hand tighten the bolt. I have video documenting f I’d give them negative stars if possible. I took my truck in for an oil change and they didn’t even hand tighten the bolt. I have video documenting from the other Toyota dealership I had to take it too due to it leaking oil. they also over filled my oil which can lead to damage as well. Not only that, they don’t like to return calls, like none of them even the director Rich Russo. And let me tell you, the girl answering the phone said he was at his desk, I went to vm, she said he was staying right in front of her I went to vm. This was the cycle until I called back and got a competent receptionist and at that point my last button was hit. After 7 calls and me cursing and stating I was going to report them he called me back 20+ minutes later. Several times in fact in which he tried to cover his arse. I was offered a “free tank of gas” and a “detailing” like I would ever bring my truck back. How about a refund for an incompetent oil change. I had to take time out of my day and job to go to another dealership and have them fix the mistake and pull teeth to get them to call me back. Do not take your vehicle here. It’s is not worth it at all. You will regret it at some point just as I do now. Toyota would be wise to shut it down. I filed a claim with Toyota and waiting for the customer service to call me, yet to receive a call. Horrible experience More

Awesome good service clean facility customer service writer is awesome no need to change anything writer is awesome no need to change anything More

Nice dealership experience. John Key was super helpful, and attentive to my request what suited me. John Key was super helpful, and attentive to my request what suited me. More

Took Tacoma in for safety recall. . Thanks to Jim McMullen it took fifty minutes!! Thanks!! . Thanks to Jim McMullen it took fifty minutes!! Thanks!! More

I don’t know about the dealership I know about Michel Foster and Pablo, who works at the dealership and I could say they were great and made The deal go real fast. I was ready to walk away if any reason Foster and Pablo, who works at the dealership and I could say they were great and made The deal go real fast. I was ready to walk away if any reason came up, but nothing came up and I purchased the car. I would say five stars for Mitchell Foster. More

Rick Brown, my service representative, always does a wonderful job. He treats me well and makes sure everything is done correctly. He is the best! wonderful job. He treats me well and makes sure everything is done correctly. He is the best! More

The deal went fairly quick and the customer service was excellent. All in all it was a pretty smooth process. excellent. All in all it was a pretty smooth process. More