Folsom Lake Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Folsom Lake Toyota:
Every time I have taken my car into Folsom Lake Toyota, I have received bad service. Everything from things not done (that are listed on my service coupon that should be done and I have paid for) to grease left in various places inside and outside of the car and not cleaned up. My car is due for the 30,000 check up and I will be taking it to another dealership, although I will have to drive 30 minutes away. I have talked to the service manager and the customer relations manager and all I get is "Sorry, but we realize there will always be people who do not have a good experience with us".

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Reason for Visit: Service

I recommend this dealer: No

My Review of Folsom Lake Toyota:
Had a Radiator flush on Wed. and was towed on Sta. in Sonora, no one bothered to tell me that you should have a new Termostat
and when the radiator people that fixed my car looked at the job done by Folsom Lake they said it was flushed... into the motor and ??? Never go there again!!!
And I have waited 3 weeks for a call from John... maybe hes hiding!
Linn Corey

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Folsom Lake Toyota:
Recently (March 17th, 2005) I called your dealership to inform you (specifically, I spoke with a manager named John) of my horrible experience with a used car that my husband had purchased there for me to drive, only to treated even more poorly, ...John said that he would get back to me promptly...he NEVER did!! Yes folks, my complaint was IGNORED. Is this how you handle complaints from GOOD customers? In summary my complaint includes...When we bought the car (98 Toy Corrola) the vehicle was advertised to have a CD player and airbags (front & side), Well, the "stereo" has at least two buttons that say, "Disc", and "CD", But folks, there is NONE, and never has been a CD player there!! By the way, John suggested to me that I may have simply removed it. Thanks John. The other problem is with the "airbags"...or lack there of...During the test drive, I asked our saleman about the blinking red light on the dash (in the shape of a passenger with an airbag), when I asked if the light meant that the airbag system was "activated", he agreed. Without giving any thought to the safety of my family, he agreed. My mechanic, who has recently investigated this problem, to the tune of mucho $, says that the light was nothing but an indication of a problem. He added that the airbags will require several hundred MORE dollars to work properly. Thanks Folsom Lake Toyota...Thanks for nothing, thanks for appreciating my business, and Thank you John... for ingnoring me. My name is Terry Ross, my husbands name is Raymond J. Medina, Jr. 530)344-9367. Incidentally, after living in this area for 27 years I am a member of the Mother's club, a member of the local Grange, a work at the only college in El Dorado County, as well, a family member of mine has been asked by Helen Baumannn( current County Supervisor) to replace her in the Supervisors office, obviously, I know alot of people!...I WILL make it my business to inform ANYONE who will listen of my experience at your car dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Folsom Lake Toyota:
Working with this dealership was a fantastic experience!!! I have never met such a wonderful staff. From Sales, to Finance or Service..most professional, competent and quick!!! I would recommend this dealership to anyone....it was unusual for a dealership and makes buying a car fun. (is that possible??!!)<br>Service Hours are great and also parts too.<br>Staff are very helpful and professional. Nothing but good things to say I purchased a new Toyota Avalon which was also a wonderful car.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Folsom Lake Toyota:
I would recommend Folsom Lake Toyota to any perspective buyers because the staff was friendly and efficient. Also when we have taken our car in for servicing they have been wiling to take it with no appointment and have it back to us quickly... they also offered us a shuttle home despite the fact that is was quite a distance from the dealership!

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