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Ford Lincoln Fairfield
Fairfield, CA
692 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 692 reviews
May 14, 2015
Great Experience I recently visited the dealership and had an appointment with Bryan. He was very polite and helpful. Althought I did not make a purchase that day an I recently visited the dealership and had an appointment with Bryan. He was very polite and helpful. Althought I did not make a purchase that day and I mad that clear to Bryan that day I was not buying yet he still was very helpful and treated me as I would have expected to be treated. When I am ready to purchase I will be buying from Bryan More
by GreatExperience
Employees Worked With
Bryan Rice
Helpful May 11, 2015
Horrible Service I bought my car from Ford Fairfield. The buying process was excellent, they didn't pressure you, they gave you time, and it was easy. However when I s I bought my car from Ford Fairfield. The buying process was excellent, they didn't pressure you, they gave you time, and it was easy. However when I started having mechanical issues with my car, thats where the problems started. I use my car every day to drive to work, and i bought a new car so i wouldn't have to worry about not having a car. So I took my car in, and it was going to be in the shop for at least 3 days. They told me that a loaner car was not available because they don't do that. I had bought the car less than 6 months ago and they were going to leave me without a car after buying a brand new one. I fought for nearly an hour with the service advisers before they finally caved in to give me a loaner car. They had the car for 10 days, then after getting it back, less than two weeks later I lost my electric steering and had to take it back. I lost the steering due to them failing to put a ground wire back on properly. Again, I had to fight for a loaner car to get to work. Less than two months later i had the same problem with the ticking. I took it back to Ford Fairfield. This time they would not allow me to have a rental car or a loaner, even after fighting them, so I will no longer give them my service. After buying a brand new car from them, they were not willing to give me a loaner car, which i believe is bull crap. I would never suggest this dealership to anybody! More
by the93rddoctor
Employees Worked With
Randall Watkins
May 06, 2015
service of automobile I enjoy the personnel and quality of the technicians. Any question I have, is always answered. Very professional crew at Ford Fairfield. I especially I enjoy the personnel and quality of the technicians. Any question I have, is always answered. Very professional crew at Ford Fairfield. I especially appreciate Priscilla and crystal,they are very cordial and courteous. My car gets the best attention from the mechanics. Best dealership in the 48 years that I have been driving. sincerely, David Szczerba More
by davezee
Employees Worked With
Crystal Brewer
May 03, 2015
Best experience! Just wanted to say thank you to Maribel Mata and Bryan Rice for delivering my new Fiesta to my house in the Bay Area. Your exceptional customer servic Just wanted to say thank you to Maribel Mata and Bryan Rice for delivering my new Fiesta to my house in the Bay Area. Your exceptional customer service has gained my loyalty. More
by Elloso
Employees Worked With
Bryan Rice
May 01, 2015
hassle free We came to the Dealership looking for Benny he was recommended by one of my Dad's friend we talked to him we told him what we have in mind, and he sa We came to the Dealership looking for Benny he was recommended by one of my Dad's friend we talked to him we told him what we have in mind, and he said NO PROBLEM, and we test drove a 2015 Explorer and we drove it home that day he made it easy!!!! Thanks Benny. GC More
by kasillas96
Employees Worked With
Benny Maldonado
May 01, 2015
Quick and painless Can't thank ford of Fairfield enough. Super helpful. Especially Benny. I was referred to him by a friend and I'm glad they did! Very friendly and help Can't thank ford of Fairfield enough. Super helpful. Especially Benny. I was referred to him by a friend and I'm glad they did! Very friendly and helpful! More
by Dlew323
Employees Worked With
Benny Maldonado
April 30, 2015
More than a car Dealership; it's like Family Auto dealerships normally make you feel like a number. But not Ford Lincoln Fairfield. They are not only Courteous and Professional as well as Thoroug Auto dealerships normally make you feel like a number. But not Ford Lincoln Fairfield. They are not only Courteous and Professional as well as Thorough, even more than that, they make You feel like Family. Even the Employees not involved in the purchase of Your vehicle make you feel like Family. More
by pernell
Employees Worked With
Daron in Sales and Matt in Finance.
April 28, 2015
Easy purchase Didn't take long at all, hassle free and happy me car owner. Fastest I ever purchased a car. Friendly salesman with no pressure at all Didn't take long at all, hassle free and happy me car owner. Fastest I ever purchased a car. Friendly salesman with no pressure at all More
by Whywhywhy
Employees Worked With
Matt Swoyer
April 26, 2015
Wonderful Experience Car dealerships strive to give every customer the best experience possible, every time. I know as well as any rational person that is a very difficult Car dealerships strive to give every customer the best experience possible, every time. I know as well as any rational person that is a very difficult thing to achieve, but I must say that Ford Fairfield has given me an excellent experience with every interaction I have had with them. The service department is wonderful, and after last Sunday I will extend my opinion to the fantastic team they have working in the sales department. I got a 3 year lease from Maribel on a Lincoln MKC and she was amazing! I promise when or before my lease is up, I will be returning to her for another fantastic experience. Thank you Ford Fairfield! I'm so impressed I'm going to copy this review into other review websites. Thank you Maribel! More
by Jet
Employees Worked With
Maribel Mala
April 20, 2015
I new what I wanted, these guys helped me get it! Just picked up my new F150...awesome truck. Jeff and his team really did a wonderful job helping me fine-tune the model I had already researched. On Just picked up my new F150...awesome truck. Jeff and his team really did a wonderful job helping me fine-tune the model I had already researched. Only took 7 weeks from order day to drive-away day, VS the 8-12 weeks we discussed. Looking forward to a long relationship with this group! Thanks to everyone at the dealership that was involved. Tom C., Napa CA More
by Tom C. Napa CA
Employees Worked With
Jeff Perkins
