My Review Of Frank Leta Honda:
We bought a new 2009 Honda Accord in spring 2010 from Leta. We loved our previous Accord from Ed Napleton. Too bad 2009 Accords have HORRIBLE brakes. Our brakes need to be replaced every 10,000 miles. Not just pad, no the rotors need to be turned all the time too. There are class action lawsuits for these horrible brakes, but the services department at Leta denies this and will say they have no idea why our Accord brakes need to be.changed every other oil change almost. My wife hates the experience going to Leta. They are not reponsible for a poor Honda design, but they are responsible for denying it and making the customer feel it is a result of what they did. Look at a Consumer Reports if you are a service manager. Be knowledgeable.. You'll see these brakes are rated BLACK, for MUCH WORSE THAN NORMAL. That is NOT the customers responsibility.
Maybe Honda has a bad design, don't follow it up with poor customer service. It's easy to have great service with a great design that requires no repairs. Customer services starts when a problem comes up. Just admit it rather than blame the customer or act like you don't know this. The service manager even said it could be because we park the vehicle outside! We've always garaged the vehicle, but this was just poor customer service to say. That's our experience....unfortunately.
This experience just repeats itself every few months the next time the brakes go bad. They never have been fixed correctly.
You pay more for a Honda hoping for a better experience. Having purchased many cars from many dealers, this is the only bad experience ever. Buying a car here did not meet our expectations. Hopefully they improve and realize when you do this to one customer, that customer tells their friends and you lose more than one future sale. You are still disappointed years later, so poor customer service really costs a business more than just resolving the issue.
Seeing the ratings on this site, we are not the only ones who have concerns with this dealer. Leta looks to be the lowest Honda dealer in the area. Maybe they would do better making it right like Dave Sinclair used to say.
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Frank Leta HondaAdded:
5/6/2013 3:45:46 PM
On behalf of Frank Leta Honda, I'd like to apologize for the inconvenience. We pride ourselves in customer satisfaction, and aim to provide excellent service 100% of the time. I can certainly understand your frustration, and would love to opportunity to make things right. Don't hesitate to contact me directly at 636.336.5043, or e-mail me at firstname.lastname@example.org. I look forward to speaking with you to discuss the issue further.