Frank Leta Honda

Frank Leta Honda
500 Auto Mall Drive
O'Fallon, Missouri 63368
(636) 336-5000

Manufacturer: Honda

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Twenty-Four Month Rating: 4.2/5
57 Reviews
Frank Leta Honda

Overall Score: 4 Star Rating4.2



About Frank Leta Honda
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dunnmichele88@gmail.com
5/4/2012 11:24:38 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Gordon Martin and Michael Ozanic

My Review of Frank Leta Honda:
Both Gordon Martin and Michael Ozanic assured my husband and I we were going to drive away in a car we loved and they were totally right. Gordon did not waste any time showing us vehicles we could not afford, and actually each car we drove we fell in love with, they had a great selection for the situation we were in. We came to them with very poor credit and I could not believe they found us a lender who would work with us. We were also impressed by how quickly the paper work was processed. I will refer anyone I know looking to buy a new or used car to Frank Leta and to Gordon Martin. The business manager, Michael Ozanic was professional yet so understanding of our credit situation, he told us exactly how to improve our credit by making payments on time and returning in 2yrs to possibly upgrade our car and lower our interest rate and that was very reassuring. I can't say enough about how comfortable the staff made our family feel while we were there. We have found our dealership for life and its Frank Leta Honda.

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King1958
5/1/2012 11:51:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gordon

My Review of Frank Leta Honda:
Gordon was GREAT to work with we found him to be knowledgeable friendly and fun! He was willing to do the best he could to get us a super price and superb service. We will buy all of our cars from Gordon and Leta!

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aozanic
4/30/2012 8:23:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gordon

My Review of Frank Leta Honda:
Great experience with Leta Honda and salesman Gordon.Beautiful and professional dealership with the friendliest employees of any dealer I've visited. Gordon made the purchase very pleasurable.

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munahayes
4/16/2012 3:33:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nate Thomas

My Review of Frank Leta Honda:
I purchased a Honda Pilot from this dealership. The service was 1st class. I have been looking for a year and visited this dealership twice. Each time was a good experience and my salesperson,Nate was very knowledgeable. I had many questions after a year of looking and he was very patient. I did not feel pressured to buy and following my purchase I still feel that way. The service from start to finish was awesome and will surely return for future purchases. I recommend this dealership and Nate, they will not disappoint. Love my Honda!

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tlyons03
4/14/2012 11:29:45 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Frank Strum, Gus

My Review of Frank Leta Honda:
Worst Car buying experience I have ever had. Car was not delieverd to me. Had to go back 7 times after buying car because of screw ups on paperwork. Was lied to about how much my taxes were going to be. By a $1000.00. All they cared about was making the sale. Horrible dealership!

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Response from: Frank Leta Honda
Added: 4/16/2012 11:31:06 AM
tlyons03,

I am very sorry to hear about your negative experience. At Frank Leta Honda, we take customer satisfaction very seriously. I would love the opportunity to set things right. Please don't hesitate to contact me directly at 636.336.5043, or e-mail me at joe@frankleta.com. Again, I am sorry for the inconvenience, and I hope we can work towards a resolution.

Sincerely,
Joe Brown

raljbucy@yahoo.com
4/6/2012 11:24:59 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wayne Burns

My Review of Frank Leta Honda:
We love Honda's and this dealership delivers in every aspect, but especially a comfortable low stress and pressure atmosphere. The professionalism shown, and knowledge of the product are second to none. I can't thank our sales professional enough , Mr Wayne Burns for his service and committment to doing everything possible to meet our needs and requirements. We will be shopping soon for another Honda, and you can be certain we will be headed back to Frank Leta Honda, and work with Wayne once again. Thank you so very much for everything. We love our new 2012 Civic, and have already spread the word to family and friends about the dealership, and especially Wayne.
Thanks,
M/M Robert Bucy

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gcalderone
3/30/2012 6:00:27 PM

Overall Score: 2 Star Rating   1.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Gordon/ Matt

My Review of Frank Leta Honda:
I purchased a new vehicle at this dealership on 1-6-2012. I signed up for the extended warranties, but when I read through the paperwork at home later, I decided I did not want the extra coverage. (There were too many items not covered, and/or the wording was very vague.)

I visited the dealership on Jan 28th, well within the first 30 days of the warranty, to request a cancellation. I signed a document and was told it would be cancelled.

Today is March 30th and, according to the warranty services company, the dealership has not notified them of my cancellation. I am talking $2540 here. I have visited the dealership twice and have contacted them numerous times. THEY DON'T CALL BACK!!!!!!

I finally received one returned call from the sales manager followed up by an email from the dealership on March 5th stating that the warranties were cancelled as of January 28th. I decided to follow up with the warranty company on March 27th, found out the contract has not been cancelled, and was told by a customer service rep. that it was an easy task simply involving a message via computer. I called Frank Leta that day and asked for a MANAGER. The person who took the call wrote a detailed message and said she would give it to a manager. NO ONE CALLED BACK!!!!! I checked with the warranty company today--they still have not been notified!!!!

I am going to the dealership for the third time now!!!!!!!

I would not recommend this dealership to anyone!

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Response from: Frank Leta Honda
Added: 4/5/2012 12:40:15 PM
gcalderone,

On behalf of Frank Leta Honda, I'd like to apologize for the inconvenience. I have spoke with my Finance Manager, and he has assured me that the contract has been cancelled. If there is anything I can do to make up for your experience, please don't hesitate to contact me directly. My direct line is (636) 336-5043, or you can e-mail me at joe@frankleta.com.

Sincerely,
Joe Brown
Frank Leta Honda

Response from: gcalderone
Added: 5/5/2012 8:22:58 AM
I would like to commend Dolfe at Frank Leta Honda. I have received credit for my warranty a/of 5/4/12.
Dolfe, the sales manager, was the only person who returned my calls, and he assisted me personally to make sure my issue was addressed to my satisfaction.

Thank you Dolfe!

wentz1
3/28/2012 7:04:13 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Eric Gioia

My Review of Frank Leta Honda:
Do not deal with Eric Gioia for any reason. The most rude and unprofessional person I have ever had to meet.
Eric is the used car sales manager. He does not keep his word and does not seem to care about customer service or satisfaction.

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Response from: Frank Leta Honda
Added: 4/3/2012 11:18:31 AM
wentz1,

I am deeply sorry to hear about your negative experience. It is our goal to satisfy all of our customers 100% of the time. I would love the opportunity to try and make things right. Please contact me on my direct line at (636) 336-5043, or e-mail me at joe@frankleta.com. Any additional information you can provide me will prevent future issues like this from happening. Thanks in advance for your additional feedback.

TMT-B
3/25/2012 9:46:29 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Vic Kreamer

My Review of Frank Leta Honda:
We LOVE our 2011 ACURA !!! This was are first time ever visiting Frank Leta's and their associate VIC KREMAR showed us all the beautiful cars, explained all the questions we had,was very thorough, kind and generous with his time. There was so many nice rides that I kept changing my mind on which one I wanted. NOT a problem, VIC let me drive all of them,if I wanted, ensuring that the one I got was the one I wanted most, according to my needs. I found the one; 2011 ACURA TSX !! Thanks VIC, for letting me decide!! Their outstanding service continued with Bryan in financing, handling all our needs to get us the very best offer in financing, to an excellent extended warranty, which I highly recommend for that priceless peace of mind! Even the ceramic window tinting offer was irresistably COOL (seriously, no pun intended),Frank Leta's ultimate customer care is unbeatable to any other dealership Im aware of nor ever heard of. The way they remain loyal to their customers AFTER a LETA ACURA has been purchased amazes me. VIC KREAMER gave us his card to call for any and all questions/help which we sure needed after we bought it (lot's of great things the car does). Even set-up a bluetooth handsfree for my phone,in our ACURA before we left which sure made my fiance happy!(has well has all the drivers out there unaccounted for, Im sure!) We're getting married in a few months and we were looking for a nice new car. Last night we just hit the open road, and we both were impressed at the handling, the comfort, and the headlights offered the very best for night driving of any car we've had. I'm still excited about going back for my first complimentary oil change alone. Not to mention the free all the time car washes/vacuuming from their Service Dept.!! No B.S.! Thanks VIC KREMAR and Frank Leta's staff/service, we'll be doing business/friends for a long time! :)

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craig.jmk
2/29/2012 8:59:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matthew Prater

My Review of Frank Leta Honda:
Mr. Prater was awesome in helping us purchase our new vehicle. He was very patient and not at all pushy! We are very pleased with the overall experience and look forward to dealing with Frank Leta Honda in the future.

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