Fred Anderson Toyota - Service Center

We recently had to take my wife's car in for routine maintenance and it was discovered that we needed a couple of sensors. Terry was incredible in explaining what was going on. Then, later in the day, w maintenance and it was discovered that we needed a couple of sensors. Terry was incredible in explaining what was going on. Then, later in the day, when I had no way to come pick up the vehicle and I needed it immediately. Immediately. Terry literally drove the car out to my house. The two Highlanders we have bought from Fred Anderson have been incredible vehicles and we will never buy anywhere else More

I am a dyslexic senior. I started adding unleaded 88 gas to my 2016 Prius aV, then read it was not to be able sed in cars older than 2001, but my dyslexic brain switched tha I started adding unleaded 88 gas to my 2016 Prius aV, then read it was not to be able sed in cars older than 2001, but my dyslexic brain switched that to 2021 and I panicked. I had it out in 2.6 gal of 88, then 7.4 of 87, and called Fred Anderson. The service dept said I would have to have it drained, tank,injectors, etc. cleaned. I think they said should even be towed. TOTAL SCAM. I called my regular mechanic, who said it was fine,then realized my dyslexia mistake. Can you imagine how many hundreds or thousands of dollars Frd Anderson might have scammed me out of, over nothing more than my math error? And note, the call was transferred up the service line,to someone more "knowledgeable". More

The beat dealership in NC and the staff are all so very amazing and always professional amazing and always professional More

Randy Rahaman was great to work with and he got me out in 90 mins as promised. 90 mins as promised. More

Latisha was very attentive to my needs and was a great person to work with ! person to work with ! More

I've been a loyal customer of Fred Anderson Toyota for over 5 years. Unfortunately , the next service visit to this dealership will be my last. I'm extremely disappointed in the level of transparency and over 5 years. Unfortunately , the next service visit to this dealership will be my last. I'm extremely disappointed in the level of transparency and unwillingness to honor customer commitments. More

Latisha Nixon is one of a kind and by far the best representative I've ever encountered. She is thorough, kind, her smile lights up the room, and her clients love her, which is no surprise. Latisha, k representative I've ever encountered. She is thorough, kind, her smile lights up the room, and her clients love her, which is no surprise. Latisha, keep ROCKING it, Girl. More

Matt Lowery was able to resolve the issue with my battery, and I really appreciated it. Thank you for all your help with my new-used car. battery, and I really appreciated it. Thank you for all your help with my new-used car. More

I drive past another Toyota dealer to have work done here. It seems as if each subsequent visit has taken more time and I've been less happy with the service department. This last time I made an appoi here. It seems as if each subsequent visit has taken more time and I've been less happy with the service department. This last time I made an appointment for 3:30 and arrived 10 minutes early. I waited out in the cold with a mask on to try and stay as isolated as possible. I was told I should have the car by 5:15 at the latest. This was a normal oil change and tire rotation. I went to see how things were going at 5:25pm and was told it was not yet ready. Around 5:50 I was called and walked to the service bay where I was shown some body and brake issues and asked if I wanted it done right then, which would mean an estimated time of 7pm. I chose not to have the work - which was definitely necessary - done. When I inquired why a 3:30 appointment was available online if they were unable to service my car at that time, I was told that several mechanics had called out that morning due to covid. I would appreciate a customer service department that would alert people with scheduled appointments to offer options when that became apparent. I have no concerns about the quality of the work. More

Pretty quick and easy especially for my first time at this particular dealership. Had a fantastic service rep whose name doesn't appear on this list but I'll thank him anyway. Thank you to Christopher Al this particular dealership. Had a fantastic service rep whose name doesn't appear on this list but I'll thank him anyway. Thank you to Christopher Allen for saving me a few bucks on my maintenance! More