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Frisco Chrysler Dodge Jeep Ram - Service Center

9640 State Hwy 121, Frisco, Texas 75035
Service: (469) 888-4764
Makes: Chrysler | Dodge | Jeep | Ram | Service Center
Average
41% Recommend

Overall Rating 2.9

18 Lifetime Service Reviews

Frisco Chrysler Dodge Jeep Ram - Service Center
9640 State Hwy 121,
Frisco, TX 75035
Frisco Chrysler Dodge Jeep Ram Info
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About This Service Center | Hours | Amenities

About Frisco Chrysler Dodge Jeep Ram

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 7:00 AM - 4:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 7:00 AM - 4:00 PM

Sunday Closed

18 Service Center Reviews
Filter Reviews By:
lucky317
2/16/2016
Reason For Visit
Service

"Worst dealership ever-sales and service"

Where do I begin! I purchased my used vehicle last year from Frisco Dodge. From the time I purchased my car I had to bring it in for service several times within the first 3 months for the same issue. I continued to have issues with it for about 9 months. Thank goodness I purchased the extended warranty! Once they have your money it’s like pulling teeth to get any help from them one you have an ongoing problem after you purchase. If you take your car in for service watch them- they like to be sneaky and try to tell you that you need to pay for something you don’t. On several occasions the service department has told me I needed to have something done that was going to cost $100+. The first time I declined what they wanted me to do and took it to my reasonable mechanic in Frisco to see what his cost was going to be. He told me that I did not even need to have that repair done. The 2nd time I took my car in for service (this was a follow-up to an ongoing issue) they told me one of the parts was going to be covered by my extended warranty but not the other nor the labor and it was going to cost me $150 to repair the other part on top of the deductible. I told my boyfriend about it who then talked to his dad who used to work on cars. He told us that the part that need to be repaired (the part the dealership would not cover) would have to be accessed to get to the part that was covered and I should not have to pay for the labor if they already had to get to the covered part. Of course the labor was the most expensive part of this job. I called the service guy back and told him only to repair what was covered by the warranty and that I would take the car to my mechanic for the other to have repaired. I got a phone call back shortly thereafter telling me they would do me the courtesy of covering the entire repair so I did not have to make another trip. I truly believe it’s only because they knew my mechanic would tell me what I already knew. To top it off I just recently made an appointment to get my oil changed there. I got there at my appointment time (9:45 am) and they told me that it would be over a two hours wait. I asked why when I already had an appointment. They told me they had walk ins come in ahead of me and that pushed me out to wait longer. I asked the guy what the point of having an appointment was if walk in could come in and push me out? All he said was “do you want to wait two hours – I don’t want to start the paperwork if you don’t want to wait.” I’m supposed to get free oil changes with the purchase of my car but sometimes it’s just not worth dealing with them. I wish there was a closer dodge dealership to work with.

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Overall Experience
I Recommend This Dealer: No

Employees dealt with

Sean

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Frisco Chrysler Dodge Jeep Ram responded to this review

April 01, 2016

We certainly appreciate your time in review about your recent visit. First and foremost we would like to apologize for any inconvenience you may have encountered. This does not reflect our commitment to providing exceptional service. We would like to learn more about your visit. Please call us at 469-888-4764. We hope to speak with you soon.

crankyjeeplover
8/01/2015
Reason For Visit
Service

"Service Sucks!"

I went in today at 7:00 am to get a basic oil change for my Wrangler. I had a coupon for $34.95 that I had received via e-mail. I decided to get my tires rotated as well. I did not have an appointment but was the first person at the dealership. 1 hour and 30 minutes later, I was tied of sitting the lobby. I got up to go use the bathroom and saw my car sitting in the lane as if it was done. I figured I would give them some time as the car may have just came out of service. 10 minutes later, no one had come to hand me my keys or ask for payment. I decided to look in the Jeep to see if the Oil Change had been done, and behold it had been. My advisor walked past me as I walked toward him and mumbled something. I thought he said he was waiting on another advisor. I guess I was wrong, because 10 more minutes past. Getting more and more upset, I went to another advisor. He told me he would have to find my advisor and then promptly walked in another direction. My advisor came out another 10 minutes later with my paper work. As he is showing me the cost, I questioned him on why the price did not match the coupon I showed him 2 hours before. He looked confused and walked away, leaving me to stand uncomfortably by the cashiers another 5 minutes. He then came back to explain that he can't lower the price below $37.95. He has already taken out all the labor and can't reduce the amount without General Manager approval. At this point I am beyond pissed and need to leave before I make a scene. I tell him that I will just pay it so I can get out of there. He says nothing and walks away, leaving the cashier to ignore me as well. I have been around dealerships my whole life. I was a porter in my teenage years, most of family are mechanics and my wife dad was a finance manager. I have never been treated with such disgust to have my business before. And to advertise a price for an oil change and not honor it? I am sure that this is not the way things would have been handled if Pat Lobb still owned the dealership. I guess I will have to get rid of my Jeep and buy another Toyota so I can take my vehicle there for service.

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I Recommend This Dealer: No

Employees dealt with

Charles Wilkins

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steelcity233
7/17/2015
Reason For Visit
Service

"Excellent Service"

Experienced a nail in my back right tire, close to the sidewall. It was completely flat. We were going to replace the tire but everything was on back order. So they took a shot at patching it and it worked. They did everything they could to make sure I was driving that day. I also needed an inspection. Between the two things I requested, it took them about 20 minutes. Sean was great to work with and the wait time was minimal. Highly recommended. Better than Huffines for sure.

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I Recommend This Dealer: Yes

Employees dealt with

Sean Couch

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Mcgeegee
7/09/2015
Reason For Visit
Service

"Great service!"

I recently took my Jeep in for service and found the employees very friendly and the service was quick and they got my car back to me the same day. I recommend working with Sean Couch as he provided excellent customer service.

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I Recommend This Dealer: Yes

Employees dealt with

Sean Couch

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truckmom
7/06/2015
Reason For Visit
Service

"Great service experience -- fixed another dealer's disaster!"

We had a great experience with the service department at Frisco Dodge, and our service advisor, Sean Couch, was terrific. We had to have my son's 2013 Ram 2500 towed there after the engine starting going haywire on him while driving on the Tollway at night. We'd bought the truck less than a month prior at Roger Williams Dodge in Weatherford (never, EVER buy from them) and they'd apparently done a band-aid fix to a big transmission issue. It was completely burned out when Frisco Dodge looked at it and they replaced the entire thing under warranty. Not only that, but they got it done fours day earlier than expected! Thanks so much to the Sean and the service techs there -- we'll be taking our truck there for all future service needs!!

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I Recommend This Dealer: Yes

Employees dealt with

Sean Couch

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YikesVikes
7/01/2015
Reason For Visit
Service

"Serivce"

Cody Pasztor was professional, prompt and efficient in addressing not only my primary issue with my Grand Cherokee, but open issues I had not identified. Fast and well done!!

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I Recommend This Dealer: Yes

Employees dealt with

Cody Pasztor

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dwltexas
6/29/2015
Reason For Visit
Service

"Service"

I just took my new Durango in for some warranty work. I was met by Mario Weston. Mario documented my minor problems and said he would get the car out as soon as possible since I only have one car and needed to wait. The car was completed with a part placed on order. Mario took good care of me. Thanks.

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I Recommend This Dealer: Yes

Employees dealt with

Mario Weston

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Barton family
6/28/2015
Reason For Visit
Service

"Great service"

I took my dodge caravan in the be looked over as I was gifting it to my son which lives in Florida. I was expecting oil change etc. thank goodness for Marco Weston he called kept me up to date even sent text messages to let me know there was an issue with the power steering line leaking and it needed to be repaired before the long journey. He was extremely professional and very considerate of my time. In my opinion one of the best I have ever dealt with. Thank you The Barton family.

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I Recommend This Dealer: Yes

Employees dealt with

Marco Weston

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Dodge Ram
6/19/2015
Reason For Visit
Service

"Fast and efficient"

Fast and Efficient oil change and tire rotation. They said 1 hour and car was done in less than 30 minutes. I would recommend them again

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I Recommend This Dealer: Yes

Employees dealt with

Sean Couch and Marco Weston

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adam.hansen
5/23/2015
Reason For Visit
Service

"Replace Heater Core"

I took my Wrangler in because I noticed fluid leaking from under the dash on the passenger's side. After a quick chat with the service technician, he agreed that he thought the heater core had a leak. As he took notes on the issue, I informed the technician that I had an extended warranty. He made copies of the card and assured me that they dealt with extended warranties often. The next day I dropped my Wrangler off for service (I would have left it the prior evening, but all the rental car locations were closed). I was told it would be ready in approximately 24 hours. Nearly 96 hours later, I received a call from the dealership; however, I was in a meeting and unable to answer the phone. No voicemail was left. When I called the dealership back later, I was unable to speak with anyone who had any knowledge of the situation. I called three times and received the same general message. At one point I was even told to call back in 10 to 15 minutes because they were too busy to talk to me. After I got off work, I drove to the dealership to check on the status of my vehicle. I was told that the heater core was indeed leaking, along with a few other issues that they found. I authorized them to fix all that they found wrong. I was told it would take 48 hours to complete the repairs. I called the dealership 48 hours later to check only to get no answer (literally, no one would pick up the phone). Once again, I drove the the dealership to check on status of the vehicle and was told it would be ready the next day because the service tech broke some clips that had to be ordered. 24 hours later I called to see if it was ready only to have no one answer the phone. Driving to the dealership a third time, my vehicle was finally finished. When I went to pay and I brought up the warranty, the technician that I had been dealing with the entire time told me that this was the first he had heard of a warranty. I reminded him that he made copies of the card on my very first visit. I spoke to the service department manager and was basically accused of lying about the warranty. I was told that it was his tech's word against mine and I would have to take it up with my extended warranty company. (So much for the good ol' days of the customer always being right...) The only reason I am giving them two stars rather than one is because they were willing to pay for my rental car. What started as a one day rental turned into eight. And yes, I had to call the company each day to extend my rental for another 24 hours.

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I Recommend This Dealer: No

Employees dealt with

Cody Pasztor

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