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Ken Ganley Subaru Wickliffe

Wickliffe, OH

Overview
Employees
Reviews
Vehicles
4.8
1,677 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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28840 Euclid Ave

Wickliffe, OH

44092

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Showing 1,677 reviews

April 25, 2024

Beware of car, contract and salesman! My salesman was Matt.. he was very personable and did a good job selling me the car. Car has not lived up to my expectations so far and neither has More

by JOSH.WALKER.88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt
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April 25, 2024

We received prompt, courteous sales service from the staff and follow-up help with our new vehicle. More

by JLANESE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Swyt Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your excellent service! We appreciate your business and look forward to working with you again! -Ken Ganley Subaru Wickliffe

Helpful
April 25, 2024

I have great appreciation for their attention to my customer car search, their professional courtesy and their transparency in the sales process. More

by STEPHENMISENCIK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Miocic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

The dealership was friendly, honest and trustworthy they made us feel like they truly cared about us, and we finished the purchase feeling like we were a part of the ever growing Subaru family! More

by CHEROLD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristian Vasile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 25, 2024

A great car leasing experience from their staff on the detail into providing information about their cars to us. More

by DJHOLLOBAUGH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crissy Faught
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2024

Very professional and knowledgeable. I will highly recommend to my friends and family. Nice and friendly More

by ORAVITZ5295
Recommend Dealer
Yes
Employees Worked With
Mike Swansinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Swansinger
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Apr 25, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to know you had a positive experience with us at Ken Ganley Subaru Wickliffe! Your recommendation means the world to our team. Thank you for your support and kind words!

Apr 25, 2024 -

ORAVITZ5295 responded

Who changed my review? It was an awful experience. Your salesman stated the vehicle was looked over. When we took it to our mechanic who inspected it the four wheel bearings were bad. This is a safety issue. We had a 2 Hour Dr. home after picking the vehicle up and were lucky that we didn’t have an accident. That would’ve been a lawsuit. We had to pay $1000 for this fix. When I called and talked to your manager, Steve, I was yelled at. So much so that my son overheard and Came and recorded our conversation as I was On speaker. I wish I could put it on here. He insinuated that my mechanic said the vehicle needed all four wheel bearings replaced, but they didn’t need to be. When I told him I’ve been going to my mechanic for 20 years he told me he was doing this for over 50. Ok ? Sure ..I asked to talk to another manager and he said “you don’t get to talk to another manager.” Steve needs some training in customer service. I did leave a voice mail to the GM but as yet haven’t heard anything.

Helpful
April 24, 2024

BEWARE! !! Salesman told us the truck we purchased along with CARFAX was in great condition. All 4 wheelbearings were bad. $1000.00 fix ~This is a SAFETY iss More

by ORAVITZ5295
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay Sheppard
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi Robert, We are very sorry to hear that you were unhappy with the service you received during your purchase with us. The vehicle you purchased went though our service department and was road tested. We do take the safety of our customers seriously, which is why all of our vehicles are safety checked. We have all of our vehicles competitively priced to be able to not to haggle over pricing. Sounds like you had concerns on the conditions of the wheel bearings, we would be more than happy to look it over with our service team.

Helpful
April 23, 2024

Terrific follow up throughout the car search, selection, wait for the vehicle I wanted, delivery & driver training. More

by AUDIOBOOK53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi! We're delighted to know that you had a great experience with us at Ken Ganley Subaru Wickliffe! Our team is always here to provide thorough assistance throughout your car-buying journey. Enjoy the ride in your vehicle!

Helpful
April 23, 2024

Our Sales Rep was amazing. Lots of patience for us as we were considering different vehicles and different senarios. More

by aya.ophir
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Leovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gino Palombo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

We're glad to know our team was able to assist you patiently as you explored different options at Ken Ganley Subaru Wickliffe. Thank you for sharing your experience, we appreciate it!

Helpful
April 23, 2024

Jason is the best Service Manager I’ve had the pleasure to work with. Thank you, Jason! More

by rstaple12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

We really appreciate you taking the time to leave Ken Ganley Subaru Wickliffe this awesome review, thank you!

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