Garden City Chrysler Jeep Dodge

I least a Grand Cherokee overland L 2022 model form this dealership for 36 months. When it was time to sign the lease agreement I noticed the terms were for 42 months. I addressed this issue with the financ dealership for 36 months. When it was time to sign the lease agreement I noticed the terms were for 42 months. I addressed this issue with the finance person that was doing the paper work, and he went and drew up another lease agreement to show the lease was for 36 months. The other day, I gathered up the papers to the vehicle and headed out the dealership to see if I can get into a new model. Well it turned out that the finance guy duped me by giving me the lease agreement for the 42 months. That’s not all, I came to find out that they over charged me by 11,000 dollars over the going price for this vehicle. Greed and corruption! I would highly recommend you check your paper work before leaving, also shop around for prices before buying from the dealership. More

It must be an unfortunate situation or who ever is doing the repair is not competent. I leased a new jeep cherokee 2023. So far I only have 900 miles on it. Water coming through between windshield and roof. the repair is not competent. I leased a new jeep cherokee 2023. So far I only have 900 miles on it. Water coming through between windshield and roof. 1st time took it to service after 3 amd half weeks,I got the call it is ready after several calls to follow up with no response especially form Service manager. Picked it up, next day it snowed, water came through again, so I called service and they would not give me a loaner. Called my sales man set me up with a loaner. Dropped it off Monday, picked out up yesterday, guess what?? Water still coming though, called them left 2 messages today, and texted twice with photos, so far no response. Does this qualify for the lemon law???? There is no sense of customer care and manager is either missing in action or doesn't care. Sorry all, just frustrated with Garfen City Jeep More

Correction from previous review** All promises by Jermaine Ford were resolved on 2/19/24. I am pleased by the outcome and services from all team members. Jermaine Ford were resolved on 2/19/24. I am pleased by the outcome and services from all team members. More

Absolutely disgusted with the customer service, location, and overall entirety of this dealership. Parking just to walk on the lot was nearly non existent. At 3PM on 2/16/24 I was told by a plain clothed str and overall entirety of this dealership. Parking just to walk on the lot was nearly non existent. At 3PM on 2/16/24 I was told by a plain clothed stranger to leave my keys in the car and he will attempt to find an area where he can double park my car. I cautiously reversed to fight the odds with the heavy traffic on Franklin Ave in GardenCity. After parking, my family and I patiently waited 20mins after requesting assistance to be seen by a salesperson. My expectation were to do a same day purchase of a new car for my mother, she selected a 24' Jeep Sahara. Given that this was Presidents day weekend, I had high hopes of receiving discounts/ sales in which salesperson Jermaine Ford promised AND guaranteed prior to signing off on our newly purchased vehicle along with next day car drop off to my home. Once the paperwork was completed, we sat with a finance salesman half past 5PM to find out that our newly purchased vehicle was not eligible for any discounts, the car will not be delivered next day, and we must return in person to complete financial paperwork on or after Monday. I am absolutely dissatisfied and disappointed in this Garden City Jeep Chrysler Dodge Ram dealership. Beware of the lies before signing!! More

Just leased a new 2023 Jeep Wagoneer from Brandon and couldn't be happier with the service we received. We originally started by looking at the Grand Cherokee but were always interested in the bigger ve couldn't be happier with the service we received. We originally started by looking at the Grand Cherokee but were always interested in the bigger vehicle. They didn't have what we were looking for on the lot but we're able to secure one from another dealership over 4 hours away. They did the leg work and were able to get the truck within two days. I would highly recommend both Brandon and Garden City Chrysler Jeep Dodge for anyone interested in a new vehicle. More

I bought a Jeep Grand Cherokee Limited in 2014 with the platinum package for the life of my car which consists of $8 full service oil changes and free inspection. On 8/2623, I took my car in for a oil chan platinum package for the life of my car which consists of $8 full service oil changes and free inspection. On 8/2623, I took my car in for a oil change and I was told they no longer honor my contract and I would have to pay for a factory maintenance service in order to get a free oil change under their new VIP program. Well, I refused the new program. I was then informed that I had to sign paperwork to authorize them to service my car, which is something I've never done before either. In reality they had me e-sign a document that stated I'm aware and consent to their new VIP program. The service person showed me limited information and did not disclose the full content of the document I was told I had to sign. The document was on an IPAD that apparently allowed her to control what information I was able to see on the screen. Extremely deceitful and unprofessional behavior. I was essentially duped into consenting to their new program!! That's not all, to add fuel to fire....I left the car at the dealership and was told the car will be ready within 2 1/2 hours and I'll get a text. Four hours went by and no one contacted me, I tried calling and the service person did not answer the phone. I went back to the dealership and my car was in the same spot that I left it. Nothing was done 4 hours later. I was livid so I asked for my keys back and a copy of the document that I signed to make sure I wasn't charged for anything and that is where I saw the additional information on the document. I am deeply saddened by the way I was treated. It felt like retaliation because I stood my ground and refused to be bullied into consenting to this new VIP program. Shame on you Garden City Jeep!!!!!!!!! More

Best dealership I have ever dealt with I would recommend other friends or family there other friends or family there More

Absolute worst service center. Bought me Wrangler here and always weeks to get a service appointment. I brought in once for a "free" oil change and they said they need to keep my c Bought me Wrangler here and always weeks to get a service appointment. I brought in once for a "free" oil change and they said they need to keep my car for 2 weeks with no loaner. This is third time I am attempting to use, I had a "Need Service" Light on, and they cant get me in for a month. Terrible More

The service by Eric Ramos was awesome. He Is knowledgeable, courteous, professional and very kind.. It was because of his deportment and professionalism I chose Garden City Jeep over Sout He Is knowledgeable, courteous, professional and very kind.. It was because of his deportment and professionalism I chose Garden City Jeep over South shore Jeep. More