Gary Rome Kia

Went in for remote start and recall on brake lights. Remote start was done down the street by someone else perfect! However, recall that was supposed to take 30 minutes turned into 5 DAYS. While doing t Remote start was done down the street by someone else perfect! However, recall that was supposed to take 30 minutes turned into 5 DAYS. While doing the "recall" THEY somehow blew up the ECM. Needed a new one.Vehicle is a loaded 2011 Sportage. Loaner was a filthy 2012 Forte stinky and leaking oil all over my driveway. They told me they only have (2) loaners (one of them was damaged) are you kidding me? After checking my warranty I found that they are supposed to loan a comparable vehicle. Too little too late. When I picked up the car, the paperwork I was given stated, "Customer complaint vehicle just died in flight" What a joke! Guess they have to lie to Kia Corporate. Then I had asked them (on day one) to check out why every time I put gas in the vehicle it leaks all down the side of the vehicle. They said it was probably a defective sensor and they would have to order the part. That was on Dec. 27th, 2013. It is now Jan. 27th, 2014. I have not even received a phone call. I have owned 20-30 vehicles and this is the WORST dealership I have have EVER dealt with. I even spoke with the service manager during this and between him and Jeff, neither seemed to care whether they would have my continued business or not. Personalities are "couldn't care less" Maybe they were having a bad day? The only pleasant person I dealt with was the cashier that took my money! More

I purchased a 2014 KIA Sorrento that I absolutely love! Billy Maki was friendly, knowledgable, professional and polite. He communicated with me frequently so I knew what was happening every step of the wa Billy Maki was friendly, knowledgable, professional and polite. He communicated with me frequently so I knew what was happening every step of the way. This made me feel confident in the processes. Throughout the entire experience I was treated with care and respect. Since purchasing the car I went back to have a remote starter installed. The great service continued after the sale -- which is really important to me. The service department kept it's appointment at the time they had scheduled me. They even had my car ready 45 minutes sooner than promised. These folks are a great goup to do business with. KUDOS to Billy JR and the Gary Rome KIA team! More

My experience at Gary Rome Kia was quite positive. My salesman (Mark Johnson) was exceptionally accommodating. He allowed me the time I needed to make a decision, and did not rush me at all. As a youn salesman (Mark Johnson) was exceptionally accommodating. He allowed me the time I needed to make a decision, and did not rush me at all. As a young woman, car shopping alone can be very overwhelming and intimidating. Mark treated me with respect and made me feel confident that I was not being taken advantage of and was genuine in his advice. I would recommend Gary Rome to anyone, especially if they work with Mark. More

Unless you truly enjoy all the sleazy gamesmanship as part of your car buying experience, stay away from these guys. Also, if you value competent completed paperwork, these are not your guys. Looking f part of your car buying experience, stay away from these guys. Also, if you value competent completed paperwork, these are not your guys. Looking for honest? Look elsewhere. There must be a better place to buy a Kia. Not only did it take them 24 days to register the car and transfer title into my name after the sale, but each time I called I got a different story (lie). During the long wait, they also managed to put 500 miles on the car after they'd already sold it to me. All while telling me that they "never drive customer cars" after they've been purchased. I have purchased a number of cars over the years, both new and used, and this was one of the most unpleasant experiences, even though I paid a very fair price for the car. I've done deals with both the Rome Hyundai and Rome Nissan dealerships that were excellent in every way, so I was very surprised that this was such a slimy outfit. More

Sold car that I gave deposit on.they never said word to me and while still holding my deposit ,they sold car to another buyer.they are dispicable. me and while still holding my deposit ,they sold car to another buyer.they are dispicable. More

Kia is the most unprofessional car company out there. My car has been in the shop 17 times in the last 12 months and they've never fixed the problem. I tried going to another Kia dealership and they said I car has been in the shop 17 times in the last 12 months and they've never fixed the problem. I tried going to another Kia dealership and they said I have to go back to the original one due to "pre-existing conditions". Gary Rome Kia in Enfield is so unprofessional because they are ignoring my phone calls and calls from other Kia dealershi...ps. The service manager Brian denies and lies about his conversations with my vehicle with other dealerships and the Regional Manager Ken Domingas isn't cooperative either. I'm at the point now where I think I have no other choice but to go to the news station and give them my story. Good thing I documented everything since the beginning! More

Excellence in service! I was really running on a tight Excellence in service! I was really running on a tight schedule and I needed to complete entire transaction, trade and purchase as soon as possible. Excellence in service! I was really running on a tight schedule and I needed to complete entire transaction, trade and purchase as soon as possible. And they delivered! It took just 24 hours to get it done. I still can't believe it. The entire team was very friendly and professional. I've been to several dealerships in my life, they nice people I can't complain. But Gary Rome Kia team is the best I met so far. I think I'm gonna stick with them. I would like to thank you all. Wieslaw Lysomirski More

I am a 56 year old women who has had most every new car known to man. From a Corvette, Camaro, Firebird, Kia (and many more throughout). As such, I have had to deal with as many car dealers and bad deals known to man. From a Corvette, Camaro, Firebird, Kia (and many more throughout). As such, I have had to deal with as many car dealers and bad deals than one can imagine. To the point where I decided that I didn't want to own a car. After a few years, my husabnd and brother decided the taxi service was over; which leads me to Gary Rome Kia in Enfield CT. Before going to Gary, I had gone to all of the local dealers in the Hartford area and relived the old days. My husband said that there was a Kia dealer in Enfield and we were taking a ride up. I reluctantly went into the dealership where I was greeted by wonderful people, not hungry sales agents. I was immediately put on the defensive, given my history. Moving along, I bought another Kia Sportgage - only this was a 2006. That day, Gary Rome came over to thank us for spending our money with his team. That was nice, odd but nice. Anyway, we brought the car home ony to find out 4 months later that it didn't have any heat. Back in my mind, I said I knew it, and called the dealer. Much to my surprise I was greeted with apologies and a strong committment to fix the problem. As it turned out, not only did they fix the problem, but at no cost to me (although the warrantee was up). In a nutshell I love my Kia and it runs like a charm. I often wonder why more people don't own Kia's. They come with most every option standard (my 1st Kia was the best), the price is reasonable and it drives wonderfully well, however, I learned an incredible lesson this time. It's all about the dealer and Gary Rome is the dealer. There is a lot to be said for friendly, kind and fair business men and women. Sincerely, Jack and Sally Farrell, Wethersfield CT PS..... and yes, we know Jack:) More

Great job all around...very professional and courteous. The price was right, the paperwork was done without any problems and I didn't feel pressured to buy extended warranties, etc. The price was right, the paperwork was done without any problems and I didn't feel pressured to buy extended warranties, etc. More

We gave all the best rates because we have had exceptional service through this Kia dealership. Our salesman John was absolutely wonderful. He helped find us the right car each time we went ther exceptional service through this Kia dealership. Our salesman John was absolutely wonderful. He helped find us the right car each time we went there. We had no problems and if we had a question he was getting back to us extremly quick. We would not go anywhere else except for this store. Thank you Gary Rome Kia! More