131 Reviews of Gaudin Ford - Service Center
Nearly turned my car into a lemon I've been taking my car to Ford Dealerships for service for the past nine years. Up till now have never had any problems. I had visited two other For I've been taking my car to Ford Dealerships for service for the past nine years. Up till now have never had any problems. I had visited two other Ford Dealerships in Las Vegas before I responded to a mailer for a discounted oil change at Gaudin. I went in and was not aware of any issues. They did a 10 point check that included a power steering flush, and found an issue with a tie-rod assemby that had to be replaced. Somehow in doing the replacement they got oil all over the undercarriage. Also in their checks and work they lost the battery-tie-down bolt, and overtightened the oil nut. When my oil nut began leaking and my belts were squealing I took the car to a local oil change place and they showed me the oil leaking from around the nut. They also showed me the oil around the tire base and the bottom of my drive belt (the cause of the squealing was grease) from the shoddy repair. We fixed this issue by replacing the oil nut and shop cleaning. They also noticed that when I had my power steering fluid flushed Gaudin had replaced it with the wrong color fluid. I had the honest shop do all the work except the power steering fluid and the battery bolt. I replaced the battery bolt myself but took pictures of the color of the fluid in the power steering basin to send to Ford Corporate. I can't believe that single visit to Gaudin has cost me so many return service issues. More
truly terrible Sorry, but this place is truly the worst service ever. Every time I've had an appointment I find out hours (or even DAYS) later that they haven't even Sorry, but this place is truly the worst service ever. Every time I've had an appointment I find out hours (or even DAYS) later that they haven't even looked at the car yet. What is the purpose of having an appointment then? Dropped my car off at 8:30 am for a recall. Called at 1pm. Was informed that they do follow up calls after lunch. Told them I needed my car by 4 and the recall paper said it should take "less than half a day" and that I hadn't expected them to take this long to not even look at it yet. They responded by saying the mechanics were also at lunch but if its not done by 4 they'll have it ready for pickup without doing the work. OK, thanks for nothing. More
I have been a Ford Owner now for 40years. 30 of those years have been with Gaudin Ford. I currently own 5 Ford’s in my Fleet, can’t get the kids off the payroll 🙄. I Love my Ford’s but it’s the P years have been with Gaudin Ford. I currently own 5 Ford’s in my Fleet, can’t get the kids off the payroll 🙄. I Love my Ford’s but it’s the PEOPLE in the Service Department that keep me from buying anything else. I can get a good price on a car/truck anywhere. Finding Honest, Trustworthy people that treat you like family is impossible to find. I value Lisa Contreras and her team so much that we bring my daughters Dodge Challenger here for service (has to be one in every family 🙄😂) I know that the work will Always be done right and if there are any issues they all work diligently to resolve it. I haven’t taken any of my cars anyplace else for 30 years and will continue my relationship with Gaudin Service as long as they keep these Great People on their Team. There are many options available for car sales and service. I work extremely hard for what little money I have and I only give it to People who earned my trust and respect. Great Job Gaudin Service Department, keep up the Fantastic Service I have received for 30 years 🙏 More
Josh Gallegos was really awsome got me exactly what i was looking for,from the truck to the pricing was a really good experience working with you guys i will recommend anyone to you guys that is looking for looking for,from the truck to the pricing was a really good experience working with you guys i will recommend anyone to you guys that is looking for a vehicle ,thanks guys! More
Worst Service Shop Ever I would not recommend the service shop at Gaudin Ford to my worst enemy. The dreadful / possibly corrupt customer service starts at the top with the I would not recommend the service shop at Gaudin Ford to my worst enemy. The dreadful / possibly corrupt customer service starts at the top with the service manager, Lisa Contreras. After one quick conversation with her (after waiting two hours), I understood completely how she has fostered a culture of money first; customer last. When promised nothing would be done to my car for several days, I called for a tow to get reasonable timeliness of service elsewhere. Unbeknownst to me, this disaster of a service shop then allegedly conducted a "diagnosis" without moving my car and refused to let me take my car, holding it hostage with an insane diagnosis fee. Worse yet, the estimate for my car repair was three times the cost that other shops provided and I was told it would take at least a month to complete a 4-8 hour job. When given an opportunity to resolve this obvious mess, Lisa not only lacked empathy for my situation, but she was threatening and demeaning in her approach, clearly treating me as less than a customer and making every effort to swindle and then quickly get rid of me. As for the staff below her: one only has to consider that if she made it to the top of the office pyramid, those left in her wake must have been even more atrocious. In my experience with them, this was absolutely the case, too. I would much rather walk for transportation before I would ever consider the Gaudin Ford service shop. I would probably have to walk anyway if this cesspool actually worked on my vehicle. More
DO NOT GO TO GAUDIN FORD If I could give 0 stars I would but this is the only way it would let me leave review. So our car is a 2014 ford focus it just hit 80,000 miles on If I could give 0 stars I would but this is the only way it would let me leave review. So our car is a 2014 ford focus it just hit 80,000 miles on it. We have had the clutch replaced 3 times, in 2017 it was replaced 2 times once in March and again in November. Each time Gaudin ford said that it's normal for the clutches to be replaced when they come out with a better model /upgraded clutch model. Not to mention ever since we got the car it had 30 miles on it and from the get go it was shuddering gears between 1st and 2nd gear. They said o no that's normal it's a "duel clutch transmission " basically saying it's just like driving a manual transmission without having to shift gears..... excuse me I may not know that much about driving a manual vehicle but I do know that shifting does not feel like that. So then I get a letter in the mail around December 2017 stating that ford Corp has a class action lawsuit pending right now for faulty transmissions put into 2011-2016 Ford focus and fiestas. And our car was part of this lawsuit since the Vin number matched their records. Funny how we get notified about his after we have the clutch and tcm replaced 3x. And now it needs to be replaced again !! So me and my husband have been getting tossed around from Gaudin ford to ford Corp and back to territory manager for Gaudin ford. Carlo form ford Corporate basically pawned us off on to the territory manager Matt here in Las Vegas. The territory manager took about two weeks to review paper that was already available. (Keep in mind I made calls myself every day and got more answers from our rep Serena who actually took the time to help us get the process started) and Matt stated he had made calls to contact Serena and I call and find out he didn't call at all until after I had already stated I spoke to her already and she was by her phone. He began to get defensive saying that he is working the case and for me not to handle anything... (controlling much) He said he had to get the estimates back from Gaudin ford to see if they can either buy back my vehicle or help me cover the total cost to replace the clutch for the 4th time. In summary ford will not buy back our vehicle, however they were gracious enough to offer us a 50% off our mechanical issues ($1,000+) The clutch has been replaced 3 going on 4 times because the transmission provided is xxxx. And we have evidence of this other wise there would be no lawsuit against them right now. So ford basically said. "Sorry we xxxxed up on our car, we will give you a discount on fixing our xxxx up." We where then advised to seek legal counsel with the legal rep whom is currently handling the national lawsuit for ford transmissions. So I'm stuck with either a bill or an unsafe car until there is a settlement which isn't set to take place until December 2019..... I think it's worth noting that the settlement will pay out just enough to cover the cost I was originally charged to fix my xxxxing clutch. Lol So I leave this for whoever is thinking about purchasing a car from Gaudin ford. DON'T DO IT GO SOMEWHERE ELSE BELIEVE ME THEY DO NOT CARE ABOUT YOUR SAFETY .THEY DO NOT CARE ABOUT THE FAULTY TRANSMISSIONS....THEY ONLY CARE ABOUT GETTING THE SALE AND THAT'S IT!!! YOUR NOTHING BUT A PAYCHECK TO THEM...... To Serina Betts (the only person who actually tried to help us )you are amazing. You where the most proactive person we have met at gaudin. I wish there where more of you! Thank you More
Amazing I can not explain in 25 words how awful the service department treated me and how awful they made me feel. Rude, condescending, unprofessional people I can not explain in 25 words how awful the service department treated me and how awful they made me feel. Rude, condescending, unprofessional people More
emergency service My Ford Escape 2018 made loud noises in reverse and I called Gaudin Ford and they immediately took me in, gave me a loaner., and fixed problem. Josh C My Ford Escape 2018 made loud noises in reverse and I called Gaudin Ford and they immediately took me in, gave me a loaner., and fixed problem. Josh Cleveland followed through More
Poor Repair service and overpriced "Diagnosis" cost Brought my 2006 Mustang here to have the airconditioning fault repaired. They kept insisting that I replace the whole Airconditioner for $1,700 becau Brought my 2006 Mustang here to have the airconditioning fault repaired. They kept insisting that I replace the whole Airconditioner for $1,700 because they think the AC clutch is not running. But there's nothing wrong with the aircon, as I've tested it externally using a battery pack and the whole air conditioner unit, and the AC clutch ran well and there was airconditioning. The actual fault on my vehicle was a corroded GEM module and corroded connectors of the GEM module, which causes the malfunction of the air conditioner dial/switch. Why would a Ford Service not figure this out? Why would they suggest to replace a whole air-conditioning unit when it was working perfectly fine? Worse, because I can't afford any of the services, I opted not to do it but I had to pay "diagnosis" (Diagnosis: a.k.a. telling me things I already know about my vehicle). The diagnostic cost was $355.00. Some years ago I went to a run-of-the-mill Auto repair shop to have a fume leakage repaired so I can pass a Smog Test, they "repaired" it (a.k.a., "had actual service done") and I only had to pay $160.00. More
Lisa C Lisa, it may be apparent as to why exactly you have "1 star" as all your ratings. I could sit here and explain in detail a situation that you know was Lisa, it may be apparent as to why exactly you have "1 star" as all your ratings. I could sit here and explain in detail a situation that you know was beyond wrong on yours and a few others parts, but you already know. For further occasions when you meet someone smile and shake their hand back and uncross your arms while losing that nasty look on your face. I could understand if a customer was screaming and throwing a fit for some kind of refund, but our situation was not at all like that. I was giving you a common sense issue and explained that we 100% proved your service department messed up a vehicle, and you didn't want to hear it nor did you care. I was beyond polite and you had better things to do apparently. Your customer service along with people handling skills are at an elementary level and I'm curious as to how you still have a job. One could only wonder... More