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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.5
287 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 287 reviews

June 08, 2024

I have always found them to be professional, knowledgeable, friendly and courteous. Exceptional service commitment. More

by Coot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Jun 10, 2024 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
June 08, 2024

Geoff did a wonderful job and made sure we felt seen and valued. It was an extremely pleasant experience and I will recommend people to go see him if they are looking for a vehicle! More

by Josh Stephens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Schramme
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Jun 10, 2024 -

Gene Messer Hyundai responded

Hello Josh, we're happy you found Geoff to be so supportive during your experience here at Gene Messer Hyundai. Thanks for the recommendation, and have an amazing day!

Helpful
June 04, 2024

Kristo was our sales representative and gave us excellent customer service! He followed up and made sure we were completely satisfied. More

by Dialith Urista
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristo
Report | Print
Jun 07, 2024 -

Gene Messer Hyundai responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
June 04, 2024

Excellent salesman and dealership. Have enjoyed every visit. This is the third Hyundai we have purcased from Gene Messer. More

by dusthomas2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher amdvthe finance young man.
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Jun 07, 2024 -

Gene Messer Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

Helpful
May 31, 2024

The sales person was extremely helpful and the whole process was pretty strait forward. I am quite pleased with the car. More

by bblythe84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayo
Report | Print
Jun 01, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 31, 2024

The service department did exactly what I asked for. They were prompt and efficient. Their communication was spot on! More

by rayebo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jun 02, 2024 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 29, 2024

I recently purchase a Calligraphy Santa Fe. I got my SUV without mats and the sellers had no time to except lain the features of my vehicle. Three weeks have passed and no mats and no assistanc More

by Luis Herrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
David and Nate
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May 31, 2024 -

Gene Messer Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 07, 2024 -

Gene Messer Hyundai responded

Luis, We appreciate your business and thank you for bringing this to my attention. Please feel free to contact me directly at 806.785.7853 because I have been unsuccessful in reaching you with the number we have on file. I would appreciate the opportunity to address this issue and learn more about your experience. I look forward to speaking with you. Brendan Cimino General Manager 806.785.7853 bcimino@GeneMesser.com

Helpful
May 28, 2024

The dealership was great! Matt was very helpful, and made the process of getting my car serviced easy and efficient! More

by Dmar98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bownds
Report | Print
May 29, 2024 -

Gene Messer Hyundai responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 17, 2024

Good, clean shuttle ride good but was concerned about return trip. Made it back. No receipt More

by gavino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
May 22, 2024 -

Gene Messer Hyundai responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 17, 2024

The team at gene Messer Hyundai was great. Michael Cantu was amazing and helped in every way. Ivan was really good in finance as well and explained everything so it made the process seems supe More

by amandajean720
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cantú
Report | Print
May 22, 2024 -

Gene Messer Hyundai responded

Congratulations on your new vehicle! We're thrilled that Michael and Ivan provided you with an amazing sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
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