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Genesis Of Santa Rosa - Service Center
Santa Rosa, CA
289 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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289 Reviews of Genesis Of Santa Rosa - Service Center
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November 09, 2023
Caesar was great. Dealership STILL didn't address problem after $240 diagnostic fee. Joe Reynoso isn't happy. We know about the engines from KIA and Hyundai having a ' Dealership STILL didn't address problem after $240 diagnostic fee. Joe Reynoso isn't happy. We know about the engines from KIA and Hyundai having a ' Bad Build '. Shouldn't have to spend $5k while trouble shooting while already knowing the engine needs to be replaced. More
by rob@reynosowines.com
Verified Customer
Helpful November 08, 2023
Cesar took great care to insure the software update was completed in a very timely manner for our Ioniq 5. He was very courteous and pleasant. completed in a very timely manner for our Ioniq 5. He was very courteous and pleasant. More
by MATTHEW
Employees Worked With
November 04, 2023
Excellent service from all. Clear communication from everyone. No further words are needed despite the minimum Clear communication from everyone. No further words are needed despite the minimum More
by Zonkpig
November 04, 2023
Great people. An accurate assessment and concerned about customer satisfaction. A really good experience and I will be back for all my needs. An accurate assessment and concerned about customer satisfaction. A really good experience and I will be back for all my needs. More
by PAUL.FORGUE
November 02, 2023
Very easy to deal with. Friendly. Helpful and efficient. They always go the extra mile Friendly. Helpful and efficient. They always go the extra mile More
by TERRIW1
November 01, 2023
Laura and everyone at the dealership was very kind and professional. Thank you for great service and I will be happy to return for future service. professional. Thank you for great service and I will be happy to return for future service. More
by SUPERPLEXUS
November 01, 2023
Laura is honest friendly and informative. The waiting room is clean and comfy and the free coffee is appreciated The waiting room is clean and comfy and the free coffee is appreciated More
by Tim
November 01, 2023
Laura is awesome! She is excellent at customer service. I highly recommend working with her. She is excellent at customer service. I highly recommend working with her. More
by Cooper
November 01, 2023
All interactions with the service department has been kind and thoughtful. Having a loaner car while mine is getting serviced has been a really nice benefit of having a Genesis! kind and thoughtful. Having a loaner car while mine is getting serviced has been a really nice benefit of having a Genesis! More
by KIKO
October 31, 2023
Thank you. Everyone was so polite and helpful. We’ll be back again when we’re due for next appointment. Everyone was so polite and helpful. We’ll be back again when we’re due for next appointment. More
by LDL2468
