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Gerald Jones Honda

4022 Washington Rd, Martinez, Georgia 30907
Sales: (706) 228-7000

Makes: Honda|Service Center
 
Average
33% Recommend

Overall Rating 2.5

25 Lifetime Reviews

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Gerald Jones Honda
25 Lifetime Reviews
Gerald Jones Honda Info
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25 Dealership Reviews
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Reason For Visit
Sales (Used)

"ANDY JONES WILL LEAVE YOUR WIFE AND NEW BORN CHILDREN..."

ANDY JONES WILL LEAVE YOUR WIFE AND NEW BORN CHILDREN STRANDED. AND DO NOTHING ABOUT IT. There is nothing currently louder than caps to where I can illustrate this for you. I had purchased a "Certified Pre Owned" vehicle from this establishment less than a year ago. It was a 2007 Honda Odyssey. A month after purchase there was an axle leak at the bushings. Had to take it in to find that they do not stock the part, waited a week, got ONE of the parts. You know because there is MORE THAN ONE AXLE ON A VEHICLE!!!!!! So I had to spend my one income families time now 3 times, 4+ hours per time, in 2 months after buying the vehicle. 4th month, air conditioning assembly fails, another 2 4-hour trips for them to replace the air conditioning assembly, and recharge the freeon. Month 6, tires are now so bald have to replace all four to the tune of 480 dollars out of my children's mouths. Month 7, THE CAR BREAKS DOWN IN A PUBLIX PARKING LOT, NO START, clicking indicative of an electical system failure, I HAD A FRIEND TOW THE VEHICLE BACK TO MY HOUSE SO WE COUKD HUMP THE VEHICLE. My wife and 2 children were stranded in 100+ degree weather. This dealership did nothing and yhr warranty would only cover 50 miles. WE LIVE IN THE COUNTRY, EVERYTHING IS 50+ MILES. The car broke down an additional two times, DROVE TO THE HONDA DEALERSHIP AGAIN. ANOTHER 2 HOURS AND THEY SAID IY WAS A BATTERY AND TERMINAL CABLE AND IY WOULD COST ME 320 DOLLARS TO REPAIR THAT. NOT COVERED UNDER THEIR 3000 DOLLAR WARRANTY, WHICH YOU SHOULD NEVER BUY. Convinced Mr. Jones to own up and they replaced that. Got to listen ti the service manager for thirty minutes talk about the 300 point inspection their technicians do. TOLD HIM NOT TO WASTE MY TIME, YOUR TECHNICIANS MISSED ABOUT 60 POINTS. MONTH 10, my air conditioning has stopped, most likely will need a freeon recharge. Will cost me at least 130 dollars to do. Unless that warranty will cover it. I work with 4-10 small and medium businesses in the local area and see about 200 customers a day. I tell anyone who asks me where to get a good deal on a car to NEVER step foot into this establishment. They have terrible service, when they are servicing their "High Quality Vehicles" they offer you nothing in the way of a courtesy car I'd you have a family of 3. DO NOT BUY A CAR HERE, ESPECIALLY A CERTIFOED PRE OWNED!! Email me of you need any other details, and I will give you a full service history.

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5
Customer Service
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Employees dealt with

Andy Jones


Reason For Visit
Sales (Used)

"This place is disrespectful to their customers and money..."

This place is disrespectful to their customers and money hungry. We bought 2 cars on the same day. Within 24 hrs I found that the driver's visor mirror was cracked and they told ME it would cost $250 to replace. I soon found out that our sales assoc. was either fired or quit within a week of the purchases and NO ONE followed up with us. It took me 4 times and 6 months to finally get the owners manually to my car. 7 months later my cars water pump and timing belt go out. I have a print out showing the maintenance and things they checked the week prior to to my purchase but this must have been fabricated because the mechanic that looked at it now stated several obvious things that were not put back in place or bolted correctly. WOW. To think that I am still making payments and have to have someone work on the engine. The other car we purchased was a certified Honda and well we have had water leaking problems that are ruining the interior. The service department was already tried once with no success and have to try again. THIS IS INSANE to have to deal with when you are making payments for something. Not to mention the time out your day/week to have to go back for a problem that I am sure they knew about when they sold the car. PLEASE DO NOT WASTE YOUR TIME & MONEY WITH THESE PEOPLE. Even if you go try to talk to someone for help, they are stuck up and rude with no customer service skills.

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7
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Employees dealt with

Sherwin, Reuban, Will, Kevin


Reason For Visit
Sales (New)

"The sales side of our experience with Gerald Jones Honda..."

The sales side of our experience with Gerald Jones Honda was excellent. Both Dave and Travis were easy to work with and very professional. We were able to agree on a price within 20 minutes. Our only complaint was the long length of time it took to process the paperwork and then when we actually went to sign the paperwork we felt very rushed. It was close to closing time and the gentleman we dealt with was in a hurry to leave. He was very impatient. This left a bit of a bad taste in our mouths after an otherwise great experience. Nonetheless, we highly recommend Gerald Jones Honda.

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2
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Employees dealt with

Dave Luszcak, Travis White


Reason For Visit
Sales (New)

"Travis was very helpful, patient, and respectful. He..."

Travis was very helpful, patient, and respectful. He listed to what I wanted and also what I did not want in my shopping experience and new SUV. I would recommend him to anyone. I wish all car salesman were like him.

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2
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Employees dealt with

Travis White


Reason For Visit
Sales (New)

"Visited over 13 dealerships in a 3 hour radius over a 6..."

Visited over 13 dealerships in a 3 hour radius over a 6 month time period. Hands down best overall experience and best salesman. Travis was knowledgeable, friendly, professional, and able to get us a GREAT deal on our 2012 Pilot. We felt respected and like friends (which is so much better than being intimidated and aggravated like other dealerships made us feel). He was honest, which was refreshing. I look forward to doing business with them as long as possible. :)

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Employees dealt with

Travis White


Reason For Visit
Sales (New)

"People friendly, knowledgeable, helpful, courteous; went..."

People friendly, knowledgeable, helpful, courteous; went out of the way to make us feel as if we were their only customer. negotiation was painless and easy to accept.

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Employees dealt with

William Oellerich


Reason For Visit
Sales (New)

"The staff at Gerald Jones Honda bent over backwards..."

The staff at Gerald Jones Honda bent over backwards getting me into the car I wanted. They are extremely accommodating, professional, and knowledgeable. This service continues even after the purchase is made. The services offered like the Saturday car wash, the tech help I got with setting up my bluetooth, and the welcoming and personal reception I get every time I come in speaks volumes about this dealership and the wonderful staff there. I look forward to a long relationship with this dealership, and I would highly recommend Gerald Jones Honda.

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Employees dealt with

Nichole Hewitt, Walter Boles, Mike Troupe


Reason For Visit
Sales (New)

"I have purchased five Hondas from Gerald Jones Honda for..."

I have purchased five Hondas from Gerald Jones Honda for myself and family members in the past 12 years, and each time I have been very satisfied with the excellent pricing, total sales experience, and excellent service I have received. The parts and service departments are second to none, and I always have complete confidence that my automobiles are receiving the finest care possible.

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Employees dealt with

Chris Johnson, Mike Whisenhunt, Brian Winters


Reason For Visit
Sales (New)

"The great avaiblility of HONDA CARS, FRIENDLY , COURTEOUS..."

The great avaiblility of HONDA CARS, FRIENDLY , COURTEOUS SALEPERSON, EASE OF TALKING PRICE , TRADE IN , AND SERVICE WITH A HIGH PERFORMING SERVICE TEAM..WAY TO LEAD...and MOST OF ALL .. THE FOLLOWUPS and THANKS FOR DOING BUSINESS with GERALD JONES HONDA... TOM S EVANS GA

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Employees dealt with

chris johnson dovie kenny elam service


Reason For Visit
Sales (Used)

"I bought a used 2010 4Runner from a younger guy, Cory..."

I bought a used 2010 4Runner from a younger guy, Cory Tucker, at Gerald Jones Honda. I was exceptionally pleased with all aspects of the sale. This is due to the absolute effort on the part of Mr Tucker, to accommodate me in the purchase of my car. Ge did so, by coming himself one night very late about 3 1/2 hours away from both of us. This saved me a great deal of hassle, and was a major deciding factor in the purchase of the vehicle, although Mr Tucker did not kmow it at the time. He did it out of customer satisfaction and for that I thank him. Also his supervisors were great in allowing this exception to take place. It was actually the first time I had ever bought a car and Mr. Tucker and Gerald Jones Honda in general made the process a much easier one. Furthermore, the price and quality of the vehicle was wonderful, and on a fully loaded model. I thank Gerald Jones and Mr. Tucker once again for their great customer service and proffesionalism in buying this vehicle.

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Employees dealt with

Cory Tucker
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