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Germain Audi of Ann Arbor

Ann Arbor, MI

4.9
62 Reviews

2575 South State St.

Ann Arbor, MI

48104

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Showing 62 reviews

December 10, 2014

First time online buyer I have been telling everyone how easy you made it to buy a car online. A lot of the credit goes to Shawn. He personally went out and climbed around More

by KS1955
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Himmelspach
Dec 15, 2014 -

Germain Audi of Ann Arbor responded

All of us here at Germain Audi of Ann Arbor thank you for sharing your positive online purchase experience. We are thrilled that Shaun provided you with a sales experience that allowed you to trust in our process to buy a car sight unseen. Best Regards, JP Lammers General Manager

November 26, 2014

PURCHASE OF 2015 AUDI Q5 I purchased a 2015 Audi Q5 from Don at Germain of Ann Arbor. Don was outstanding. He was very caring and comforting which put me at ease during the More

by Artnichols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Vollman, Kashaka Fields, Rod Strozier
Dec 02, 2014 -

Germain Audi of Ann Arbor responded

We are so thrilled that Don and our team here at Audi of Ann Arbor was able to provide you with a quality experience that you should expect when purchasing a vehicle. We look forward to continuing to provide you superior service throughout your ownership. Best Regards, JP Lammers General Manager

August 20, 2014

Service, Punctured Tire. I brought my car in this morning to patch a slow leak in one of its tires. Upon expectation, the assigned Germain technical discovered that a nail More

by Packers99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Coon
Sep 04, 2014 -

Germain Audi of Ann Arbor responded

We thank you for your kind words regarding your experience with our team here at Audi of Ann Arbor. Best Regards, JP Lammers

June 11, 2014

Engine light on Brought the car in , for 45 000 mile service, oil change. ENGINE LIGHT WAS ON, and they did not address this. Did the 45000 mile service and said the More

by stanca
Recommend Dealer
No
Employees Worked With
Romeo Gallego
Jun 30, 2014 -

Germain Audi of Ann Arbor responded

We sincerely apologize for your recent visit to our service department.. Please give me a call at 734-761-3200 x -224 or jp@germain.com when you return from your trip. Best Regards, JP Lammers General Manager

June 05, 2014

Buying Experience This was a very pleasant buying experience. The staff was knowledgeable, friendly and easy to work with. Got a great car and couldn't have asked for More

by wilson734
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Coon, Kashaka Fields
Jun 10, 2014 -

Germain Audi of Ann Arbor responded

We thank you for your business and your kind review. We know you will enjoy your new car. Best Regards, JP Lammers General Manager

April 14, 2014

An Excellent Experience! Rod and Staff found me the car I wanted, delivered the vehicle: Allen corrected the "scratches" in paint, and provided a very nice loaner vehicle. More

by kbmaysjetta
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
and Rod Strozier - Sales Staff (purchased a VW), Rod Strozier
Apr 16, 2014 -

Germain Audi of Ann Arbor responded

We greatly appreciate your business and your kind review. Best Regards, JP Lammers General Manager

January 28, 2014

Terrible experience having vehicle serviced here. Needed the headlight level reset after a collision shop had trouble with it, got billed for 2 hours (250) and all they did was reset the ECU, clean the cont More

by drobmh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service dept
Feb 12, 2014 -

Germain Audi of Ann Arbor responded

We are sincerely sorry that you were not completely satisfied with your visit to our dealership. Our number one goal as you can see by our many positive reviews is to ensure that each and every sales and service customer has a positive experience. We welcome your feedback regarding your experience and would like to discuss it further, please contact me at your earliest convenience as your comments cause me great concern. Best Regards, JP Lammers General Manager 734-761-3200 ext 224

September 18, 2013

Tim Rybinski made buying a car easy and pain-free. He went out of his way to find us the color car we preferred along with the correct options package. In addition, he was extremely patient during the e More

by rdkent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rybinski
Sep 24, 2013 -

Germain Audi of Ann Arbor responded

Thank you for allowing us the opportunity to earn your business. We appreciate your kind review regarding your experience with Tim and look forward to building a long and lasting relationship, Best Regards, JP Lammers General Manager

September 04, 2013

When I moved to the Ann Arbor area in 2002, my first car purchase was at Howard Cooper VW. At that time I considered the experience to be lackluster at best with little regard for negotiating on final price More

by RealStuart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trisha Smith, Kashaka Fields
Sep 17, 2013 -

Germain Audi of Ann Arbor responded

We are sincerely sorry that you were not completely satisfied with your visit to our dealership. Our number one goal as you can see by our many positive reviews is to ensure that each and every sales and service customer has a positive experience. We welcome your feedback regarding your experience and if you would like to discuss it further, please feel free to contact our dealership, we would be more than happy to discuss it further with you. Best Regards, JP Lammers General Manager

August 14, 2013

Tim in sales has been terrific. He goes out of his way to provide excellent customer service Alan in service is always very customer friendly and service oriented. Both keep a customer coming back. More

by khadwin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rybinski, Kashaka Fields
Aug 14, 2013 -

Germain Audi of Ann Arbor responded

Thank you for your kind review and your business. We appreciate your continued business. Best Regards, JP Lammers General Manager

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