Germain Audi of Ann Arbor
Ann Arbor, MI
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First time online buyer I have been telling everyone how easy you made it to buy a car online. A lot of the credit goes to Shawn. He personally went out and climbed around I have been telling everyone how easy you made it to buy a car online. A lot of the credit goes to Shawn. He personally went out and climbed around in the car so he could answer my questions. Then he followed up via email, so I had a record of what we talked about. This is the first time I've bought a car sight unseen online and many of my friends were more than a little surprised that I would do that. All in all it was a great experience and I got a great car. I was impressed with Germain Audi. More
PURCHASE OF 2015 AUDI Q5 I purchased a 2015 Audi Q5 from Don at Germain of Ann Arbor. Don was outstanding. He was very caring and comforting which put me at ease during the I purchased a 2015 Audi Q5 from Don at Germain of Ann Arbor. Don was outstanding. He was very caring and comforting which put me at ease during the purchasing process. I was impressed with his vehicle knowledgeable which was evident when he explained the advantage of the Quattro system during my test drive. Kashaka was superb in handling all the financial aspects of my purchase. He was very organized and methodical as he presented all the purchasing documents to me. He explained every detail of the entire contract. He was eager to answer all my questions and did an outstanding job of presenting all the available packages and purchasing options. Rod did an excellent job explaining all the equipment and features of my vehicle. He programmed the phone system for me. He systematically guided me thorough all the different phone functions, navigation system features and climate control settings. He even demonstrated the “candy bar cooler” adjustable air conditioning outlet in the glove box. Overall, my purchasing experience went very smoothly. I would highly recommend Germain of Ann Arbor to anyone who is thinking of purchasing a vehicle. More
Service, Punctured Tire. I brought my car in this morning to patch a slow leak in one of its tires. Upon expectation, the assigned Germain technical discovered that a nail I brought my car in this morning to patch a slow leak in one of its tires. Upon expectation, the assigned Germain technical discovered that a nail was responsible and due to the puncture's location a patch would not hold, so a new tire had to be purchased. Without a matching tire available, Zack and Ryan scrambled to located one and were successful. So rather than needing to return a day or two later for the replacement, I was able to drive away within a hour. Additionally, Zack, as a courtesy for my new Audi being a recent purchase, passed on a lower-than-retail price. Throughout the entire process neither Zack or Ryan ever displayed a feeling of discomfort. They, simply, focused on the solution. There isn't a doubt in my mind that they treat every customer in the same professional manner. More
Engine light on Brought the car in , for 45 000 mile service, oil change. ENGINE LIGHT WAS ON, and they did not address this. Did the 45000 mile service and said the Brought the car in , for 45 000 mile service, oil change. ENGINE LIGHT WAS ON, and they did not address this. Did the 45000 mile service and said the car was OK ( told them we were getting ready for a cross country car trip to Seattle, 25000 miles away) When I called back to say the engine light was on, the answer came that they "just did the service , DID NOT CHECK THE ENGINE LIGHT, because that would have been DIAGNOSTIC" !!!! Well, we wanted a diagnostic , I guess :if the engine light is on when you take the car in, then they would not address it ???? Otherwise, polite and nice people ( that is the reason I am not including the name of the advisor ) More
Buying Experience This was a very pleasant buying experience. The staff was knowledgeable, friendly and easy to work with. Got a great car and couldn't have asked for This was a very pleasant buying experience. The staff was knowledgeable, friendly and easy to work with. Got a great car and couldn't have asked for more. More
An Excellent Experience! Rod and Staff found me the car I wanted, delivered the vehicle: Allen corrected the "scratches" in paint, and provided a very nice loaner vehicle. Rod and Staff found me the car I wanted, delivered the vehicle: Allen corrected the "scratches" in paint, and provided a very nice loaner vehicle. More
Terrible experience having vehicle serviced here. Needed the headlight level reset after a collision shop had trouble with it, got billed for 2 hours (250) and all they did was reset the ECU, clean the cont the headlight level reset after a collision shop had trouble with it, got billed for 2 hours (250) and all they did was reset the ECU, clean the contacts and drive the car around for 20 minutes. Was not impressed at all, now take vehicle to Audi Farmington Hills for all service. More
Tim Rybinski made buying a car easy and pain-free. He went out of his way to find us the color car we preferred along with the correct options package. In addition, he was extremely patient during the e went out of his way to find us the color car we preferred along with the correct options package. In addition, he was extremely patient during the entire process and his follow-up was fantastic. He took all the time we needed in going through all of the car's features. You have a great team member in Tim! More
When I moved to the Ann Arbor area in 2002, my first car purchase was at Howard Cooper VW. At that time I considered the experience to be lackluster at best with little regard for negotiating on final price purchase was at Howard Cooper VW. At that time I considered the experience to be lackluster at best with little regard for negotiating on final price -- they sold cars for the MSRP on the sticker. That, and with the treatment I received from other dealerships, I had no incentive to return to Howard Cooper (now Germain VW/Audi). In the spring of 2013 I wanted to purchase an Audi A5 Cabriolet and given that I was able to obtain supplier pricing and the fact that Howard Cooper was no longer the owner of the dealership, I gave Germain an opportunity to work with me. The overall experience was, unfortunately, not much better. While the sales associate I spoke with, Chris Pugh, was very passionate about cars and even coordinated an over-night test drive for me, I found his soft skills to be lacking. He didn't return phone calls, and appeared inconvenienced when it came time to searching for the car configuration I wanted. When it came time to sign the paperwork and take ownership, the true colors of the old Howard Cooper ownership presented themselves. The sales manager, Trish Smith, was easily heard over the partition walls making a number of comments to Chris Pugh about the sale that were massively unprofessional and really made me quite uncomfortable basically suggesting that they were doing me a favor rather than being genuinely thankful for receiving my business. To add further insult, after the deal closed, the business manager Kashaka Fields contacted me and informed me that I owed them another approximate $700 because they didn't complete the purchase buy-out of my 2011 VW CC before the price Volkswagen of America had quoted them expired. So, Kashaka diligently contacted me and basically insisted that I immediately pay them the remaining balance on the vehicle that I didn't even own anymore. To say that the treatment of the business manager combined with the sales manager was rude and unprofessional is a gross understatement. Even with AudiCare I will not use Germain for any further business of any type. It is my hope that people in the Ann Arbor area realize there are other options, and other dealers that understand what customer satisfaction is, and choose to take their business elsewhere since it is, at least in my case, not appreciated by Germain. More
Tim in sales has been terrific. He goes out of his way to provide excellent customer service Alan in service is always very customer friendly and service oriented. Both keep a customer coming back. to provide excellent customer service Alan in service is always very customer friendly and service oriented. Both keep a customer coming back. More