"They just underperform"
Being owner of two Audi cars at the time, I can tell the service department here lacks a lot in customer service experience. First, in two different situations, they did not honor the scheduled time for regular maintenance: my wife had to say at the dealership for 3 hours (!) for a service promised to be completed in 1 hour. Besides that, my car (A3) had to return 3 times to perform the same service: they scheduled to do the service and opted only for a temporary fix. This fix did not work and had to bring the car again. At that time, they just "confirmed" that the car would need a new part and ordered it. I scheduled a third time to complete the service. Also, they always try to say that every noise is "normal", although I could solve some by myself just by securing hoses and other plastic parts. It has been improved in the last visits, but still do not feel confident. By the way, their loaner policy is a joke: if you bring your car with a red engine light (meaning do not drive), they will not try to book a loaner for you, as they have a two week waitlist for them. And, at the time they drop you off, they politely tell you which bus should you take to get back to the dealer. Night and Day when compared to other "premium" brand dealers in AA.
I have owned four Audi cars in the last years. As I wanted to replace my Q3 for a larger car (the new Q7), I tried to contact this dealership despite my terrible service experience with them. One sales manager contacted me by phone (although explicitly asked to contact me by e-mail due to the nature of my job). He was very pushy and did not want to give any estimate for the New Q7. Said that only had one in the lot and the price was non-negotiable. And, when I said that I was considering other cars and needed time to think, he basically dropped me off. Ended up buying an Infiniti QX60: great customer service, clear negotiation, nice price and great car.
"Worst experience ever"
Stay away from this place. They claim they have experts working on your car but they are amateurs. They will have you pay for things you do not need and if you have an issue they will try to figure it out by starting to replace parts that you will pay for out of your picket. Regardless if that was the issue or not.
Stay away. Horrible experience.