Germain BMW of Naples

Everything was a positive in my dealings with Jim McGinn at Naples Germain BMW. The showroom was immaculate with 8/10 cars on display - ready for inspection. Every employee I encountered was pleasant and r at Naples Germain BMW. The showroom was immaculate with 8/10 cars on display - ready for inspection. Every employee I encountered was pleasant and ready to assist if needed. There had already been several BMWs in the Reddish Family, and these vehicles had always provided happy driving, good service, and outstanding safety. Consequently, we arrived at Germain knowing the brand we wanted - just not sure of which model. My son, Paul, and I had previously used Jim McGinn at this BMW so we headed straight to his office again. As before, Jim's office was clean and uncluttered and his warm and pleasant demeanor makes one comfortable immediately. He is a bright, confident young man and knows BMW inside and out. Every question we had, Jim answered quickly - always with related paper or picture info as substantiation. On several occasions when we asked Jim for his personal opinion in regard to the BMW we were considering, we felt he spoke truthfully and without bias, and we respected his opinion. Never once did we feel pressured to make up our minds or to hurry along to make time for the next customer. We had all Jim's attention from start to finish, and when we left the premises, we felt we had met with an old friend, had been treated fairly and respectfully, and made a good deal on a BMW we loved. More

Jim McGinn sold me a GREAT CAR. Bad for him, good for me. I am still driving my 2005 BMW 7 series. He could not have sold me a better car. The Germain dealership has a great crew in the service depart me. I am still driving my 2005 BMW 7 series. He could not have sold me a better car. The Germain dealership has a great crew in the service department. The staff there great me by name and welcome me into their business. They have a loaner car available for me to drive, thus making my day simple and uninterrupted. I have had to put almost any money into the car as my orinal warranty and now my extended warranty and service plans cover all those expenses from normal wear and tear. More

My wife and I cannot say enough about Jim McGinn, and the dealership itself as well! Jim is very thorough, professional, respectful, knowledgable, and ethical. Specifically, I was quoted a monthly payment wi dealership itself as well! Jim is very thorough, professional, respectful, knowledgable, and ethical. Specifically, I was quoted a monthly payment with an error that made it substantially lower than it should be. When it was discovered, Jim honored the quoted price! As long as Jim McGinn is available, I will never use a different salesman again. Royce Alsop More

My wife and I have leased 8 BMW's from Germain BMW. Our immediate family has purchased an additional 6. Germain BMW of Naples and Jim McGinn present the BMW purchase and service experience the same way a B immediate family has purchased an additional 6. Germain BMW of Naples and Jim McGinn present the BMW purchase and service experience the same way a BMW drives. It is the "ultimate" experience in professional courtesy and service. More

Our experience with Jim and Germain BMW has been great. Just bought our 4th vehicle from them. We started purchasing with them after having a bad experience with a Chicagoland dealership. Had just the op Just bought our 4th vehicle from them. We started purchasing with them after having a bad experience with a Chicagoland dealership. Had just the opposite experience with Jim and Germain. He is super friendly, easy going and not pushy. He is a pleasure to work with. Jim also doesn't forget his customers and keeps in touch to make sure we are happy AFTER the sale. Will definitely go back to him in the future. More

It was a pleasure working with Jim. My purchase experience was not at all stressful. When I did experience some trouble with my vehicle it was taken care in a timely fashion. Most times a loaner c experience was not at all stressful. When I did experience some trouble with my vehicle it was taken care in a timely fashion. Most times a loaner car was available for my use. I would recommend Jim as well as Germain. More

We have bought a lot of cars over the years, an experience we use to hate. We always felt like we had to go home and take a shower afterwards. When we started buying our cars from Jim McGinn at Ger experience we use to hate. We always felt like we had to go home and take a shower afterwards. When we started buying our cars from Jim McGinn at Germain BMW, all that changed. He is so helpful and honest and professional. His customer service is above all else. In fact we feel like he is an old friend, and we have sent many people to him and they all feel the same way! Many times we just drop in to visit. We feel that we can trust Jim McGuinn and that is a rarity in dealing with a car dealership. We recommend Jim McGuinn and this dealership wholeheartedly! More

I felt the experience was ok, the staff was friendly, but I was disappointed at the lack of transparency. On the day that I signed my deal, I found out that there was an almost $800 documentation fee. The I was disappointed at the lack of transparency. On the day that I signed my deal, I found out that there was an almost $800 documentation fee. The explanation i got from the finance guy was that it was a standard fee. i asked for a further explanation, and was not provided with one. i also found a $1000 discrepancy in the car price on the closing day. if I had not had the original documentation of the agreed upon price, i would have been overcharged. These experiences left me with a bad taste in my mouth with Germain BMW of Naples. My sales person Jim McGinn should have been more involved in the closing to make sure that all the numbers were correct. More

We have been looking for a new car for now over 1 year and have test drived many different cars, Mercedes, Audi, Lexus and many more and always still felt that the BMW was the better car. My wife and myse and have test drived many different cars, Mercedes, Audi, Lexus and many more and always still felt that the BMW was the better car. My wife and myself have been to Germain BMW several times to discuss a purchase/lease and to test drive different models and each time was treated with both a professional & curtesy manner. I am person with a thousand questions and each one was answered without any problem. As far as my wife and I are concerned Germain BMW of Naples and especially Jim McGinn should be commended for their outstanding professionalism with dealing with each customer as if they were family. We have now purchased a 2011 135i convertible and will now always be a BMW car owner. Robert P. & Doris R. Castronova More