This letter arrives much later than intended, but arrives with my most sincere expression of thanks to Jim. My business and family commitments have kept me very busy these past few year or so.
However, my wife and I purchases were made possible because of Jim's knowledge of the subject cars; the high level of professionalism and service that Jim provided to us, his integrity, and the high reputation of the dealership.
I believe that every business is built one customer at a time. Customer loyalty and trust are both earned through deeds and good salesmanship . Indeed, Jim's a good salesman, this letter serves to confirm that Jim has earned our trust and my loyalty. I feel certain that I will be purchasing many fine cars from you in the future.
Lois & Marco!