Germain BMW of Naples - Service Center

I have always found service at Germain to be of the highest standards. Cory Hespeler has done an exceptional job to ensure my car gets the highest degree of attention. He explains things well and his highest standards. Cory Hespeler has done an exceptional job to ensure my car gets the highest degree of attention. He explains things well and his explanations are accurate and complete. i also appreciate the video of the car's check for possible other issues. It served as reassurance everything else was good. I also found the entire staff to be friendly and going the extra mile to make my service a pleasant experience. More

Service department here is excellent. Namely Tona Zarrelli. She’s knowledgeable about my vehicle, helpful with repairs & insurance claims & extremely courteous! Namely Tona Zarrelli. She’s knowledgeable about my vehicle, helpful with repairs & insurance claims & extremely courteous! More

Corey Hespeler is my service agent. Corey provides excellent service. He listens well and takes the time to answer my questions with full knowledge and understanding of the vehicle. Corey provides excellent service. He listens well and takes the time to answer my questions with full knowledge and understanding of the vehicle. More

New to the area and having BMW's for the last 25 years I selected to take my x4 for an oil change and new tires. My service advisor was George. He took care of all of my needs and went above & beyond and o selected to take my x4 for an oil change and new tires. My service advisor was George. He took care of all of my needs and went above & beyond and offered the best customer service. In 2024 I went back as I needed new tires and a few items to take care of. Unfortunately, when I arrived and asked for him, and was informed of his recent passing, and I was given Christine Barta as my new advisor. She gave me a quote that I found to be very high and would not provide me with cost estimate and full breakdown of fees. I tried reaching her by phone and e-mail several times and all she would do is send me the same quote without a breakdown. I contacted the service manager who never responded to my request for the breakdown and never made an effort to reach me. Therefore, I ended up going to BMW of Ft. Meyers, as I could no longer trust this particular location. I have always used BMW dealerships and have had exceptional customer service as well as building strong relationships with my service advisors. For this reason, I give them a 1 star. If I cannot trust a dealership I will not do business with them. More

Jeremy Bongle at BWM of Naples is my service coordinator and he is awesome! He always responds to me very quickly. He is on top of everything and I never have to worry when I leave my car in his hands. 1 and he is awesome! He always responds to me very quickly. He is on top of everything and I never have to worry when I leave my car in his hands. 10 out of 10! More

Tona Zarrelli has been my service coordinator since I moved to the area. She is thorough and accommodating. She helps ensure the service experience is seamless moved to the area. She is thorough and accommodating. She helps ensure the service experience is seamless More

Chuck is our service agent. He is honest and very helpful in handling our issues. He is our go to agent He is honest and very helpful in handling our issues. He is our go to agent More

Jeremy Bongle was professional and courteous, he explained the process of handling my issue & went above and beyond to deliver an A+ experience! explained the process of handling my issue & went above and beyond to deliver an A+ experience! More

Complete satisfaction aren’t even enough to describe how I feel leaving Germain BMW in North Naples. Christine Barta is my new service adviser and not only does she greet you with a smile every time I see h I feel leaving Germain BMW in North Naples. Christine Barta is my new service adviser and not only does she greet you with a smile every time I see her, she was respectable and honest every time I spoke with her. We all know the stereotype of car dealerships but she broke that instantly when discussing my car and the fixes it needed. I appreciate her thoroughness in making sure my car was complete and ready for pickup. I would highly recommend her to anyone needing care for their BMW. She is the ultimate dealer advisor for my ultimate driving machine. Thank you!! More

Rhoel Gray, my representative, was very helpful and responsive. I would be very happy to work with him again. Dealership was under construction, so not the normal situation, but otherwise all good. responsive. I would be very happy to work with him again. Dealership was under construction, so not the normal situation, but otherwise all good. More