Germain BMW of Naples - Service Center

Complete satisfaction aren’t even enough to describe how I feel leaving Germain BMW in North Naples. Christine Barta is my new service adviser and not only does she greet you with a smile every time I see h I feel leaving Germain BMW in North Naples. Christine Barta is my new service adviser and not only does she greet you with a smile every time I see her, she was respectable and honest every time I spoke with her. We all know the stereotype of car dealerships but she broke that instantly when discussing my car and the fixes it needed. I appreciate her thoroughness in making sure my car was complete and ready for pickup. I would highly recommend her to anyone needing care for their BMW. She is the ultimate dealer advisor for my ultimate driving machine. Thank you!! More

Rhoel Gray, my representative, was very helpful and responsive. I would be very happy to work with him again. Dealership was under construction, so not the normal situation, but otherwise all good. responsive. I would be very happy to work with him again. Dealership was under construction, so not the normal situation, but otherwise all good. More

Dealership was clean and everyone was nice especially my service advisor Christine barta. Vehicle was taken on time and washed afterwards service advisor Christine barta. Vehicle was taken on time and washed afterwards More

Cory Hespeler assisted me with an urgent need and I was able to take my X5 in immediately. I know I can always count on Cory. able to take my X5 in immediately. I know I can always count on Cory. More

My BMW is always carefully worked on and the team at BMW are very experienced in their work.. are very experienced in their work.. More

Chuck & Germain Dealership always make me feel I am the only one there, thank you for your personal touch! only one there, thank you for your personal touch! More

Cory Hespeler delivered on all his commitments about the service. Excellent job by the team. service. Excellent job by the team. More

Excellent service as always , my advisor is always great Cory Hespeler , the service maintenance was done in time. The Front Desk girls were great overall the experience is great. Cory Hespeler , the service maintenance was done in time. The Front Desk girls were great overall the experience is great. More

Rhoel Gray was the one who kept me up to date on what was happening. He was very pleasant, polite and professional. I enjoyed talking with him, he made the experience worth it. happening. He was very pleasant, polite and professional. I enjoyed talking with him, he made the experience worth it. More

We recently purchased our 4th BMW from this dealership and the main reason we remain loyal to the brand is because of their SUPERB SERVICE Center. Rhoel Gray has been our Service Advisor for over 9 years and the main reason we remain loyal to the brand is because of their SUPERB SERVICE Center. Rhoel Gray has been our Service Advisor for over 9 years now. He is the epitome of class and his dedication to his customers is second to none. Rhoel not only represents the Service center, he represents THE BMW GROUP and company with Perfection. We feel as though we are family, as he takes such excellent care of our vehicles and is an absolute delight for us to work with. We actually look forward to having our BMW's serviced simply because Rhoel handles everything with ease and makes the process an absolute pleasure. More