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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,085 Reviews

1,085 Reviews of Germain BMW of Naples - Service Center

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June 05, 2025

I go to this dealership only because of Chuch Griffith in the service dept. Chuck makes everything perfect and he is a very pleasant person! This dealership is very lucky to have him working there . More

by maxjgoldsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Germain BMW of Naples responded

Thank you! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

June 05, 2025

Easy to deal with. Was able to book when I wanted. Pleasant staff. Good waiting area. Car returned clean and tidy. More

by Sim.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Germain BMW of Naples responded

Thank you for sharing your convenient and positive service experience with our team. See you down the road. Best Regards, Flavio Galasso General Manager

June 04, 2025

The main reason I go to this dealership is the attention I get from my service representative, Jeremy Bongke, He has seen to my last three cars and is always on top of things even before there is a problem. More

by cooksonsonj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Germain BMW of Naples responded

We are pleased to hear of your experience with us here at Germain BMW of Naples. Customer satisfaction is one of our top priorities and we're glad to know Jeremy was so helpful! We will strive to continue to provide amazing service on each and every one of your future visits. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care! Best Regards, Flavio Galasso General Manager

June 03, 2025

Chuck Griffith provides above outstanding service. He has resolved a number of emergency issues for us. Always gives us good advice in decisions. Chuck handles both our M8 and M5. Ray and Melody Ra More

by ranelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Germain BMW of Naples responded

We appreciate your 5 stars for Chuck! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, Flavio Galasso General Manager

May 30, 2025

Excellent service performed at Germain BMW of Naples! I appreciate it greatly. Will come again More

by Not listed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Germain BMW of Naples responded

Thank you! We're happy to hear that you had a great service experience, and that your BMW was well taken care of. We appreciate your business and look forward to seeing you again. Best Regards, Flavio Galasso General Manager

May 30, 2025

The appointment was easy to schedule and the work was done properly and completed in a timely manner i More

by dmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
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May 30, 2025 -

Germain BMW of Naples responded

Thank you for sharing your positive experience with us. It is our pleasure to serve you and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

May 30, 2025

Christine Barta was an excellent service advisor! SHE GUIDED ME with care and compassion I will definitely refer my friends who go to other dealers here she is the best More

by marlen208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Germain BMW of Naples responded

Thank you for your business and kind recommendation. Christine will be honored to learn that you enjoyed working with her. Best Regards, Flavio Galasso General Manager

May 30, 2025

Rhoel was great, prompt, attentive, kept me informed. Completed on time and freshly washed when delivered back to me. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Germain BMW of Naples responded

Thanks Dan! We're happy to hear that you had a great experience with Rhoel, and that he made sure your car was well taken care of. We appreciate your business and look forward to working with you again. Best Regards, Flavio Galasso General Manager

May 28, 2025

Christine Barta was a big help getting my car fixed. She found me a loaner and was able to get my car in right away. My car was repaired within a day. More

by Bluefox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Germain BMW of Naples responded

Thanks you! We're glad to hear that you had a pleasant and accommodating experience with Christine, and we hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

May 23, 2025

bought a new BMW here and have been taking it back for service for the past 6 years. Service has always good, with good warranty work and provision of a loaner once when a part was not immediately availab More

by ddvernon239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Germain BMW of Naples responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

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