Francesca Fortin greeted me with a smile, immediately put me at ease and went beyond and above throughout the entire process of buying a new car. I had expected high-pressure tactics and there was none of that! Instead, Francesca listened carefully to my wants and needs and found exactly what I was looking for. But most importantly, each and every time we hit a snag in the process, she was right there to investigate, explain and solve any issue that stood in the way. I highly recommend Francesca to anyone looking for a car at Germain Honda of Naples.