Germain Honda of Naples

The Germain family of dealerships continues to win our business by going above and beyond time after time again. Compared to other major dealerships in Naples, such as Cadillac or GMC, the Germain brand s business by going above and beyond time after time again. Compared to other major dealerships in Naples, such as Cadillac or GMC, the Germain brand stands head and shoulders above due to their exemplary customer service attitude. More

I get my car serviced here and great experience . I appreciate their commitment to making customers happy. Special shout out to Josue Quintanilla for helping me with my car throughout the process. Hi I appreciate their commitment to making customers happy. Special shout out to Josue Quintanilla for helping me with my car throughout the process. Highly recommend! More

Christian Marimon my service advisor did a great job and I was very happy with the service. Mr. Pitts was also outstanding and runs a great sevice dept. Thank you. Mark Richman I was very happy with the service. Mr. Pitts was also outstanding and runs a great sevice dept. Thank you. Mark Richman More

I purchased my car from Germain Honda of Naples and I returned to have my car’s oil change. returned to have my car’s oil change. More

Customer centric and accommodating. Good communications with minimal extraneous sales pitches. Hopefully, you are willing to negotiate on pricing Good communications with minimal extraneous sales pitches. Hopefully, you are willing to negotiate on pricing More

Purchased a vehicle 3/20 and opted for the maintenance and tire protection (learned later maintenance was complimentary but charged anyway). A week later on 3/25 I request it be canceled via multiple emai and tire protection (learned later maintenance was complimentary but charged anyway). A week later on 3/25 I request it be canceled via multiple emails and a message to the finance manager. On 4/16 I followed up on status, no response. On 4/23 followed up again and was told it was just processed and takes ten days. On May 7th, I followed up again and was told the checks were mailed to me at an address I specifically told them I do not get mail to. Finance manager then stated she contacted the warranty company to have them stop payment on those checks and send new ones to Honda Financial. I requested the checks be sent to Germain and they ACH the $1200 to Honda Financial to expedite as I am awaiting to pay this off. She said it could not be done. I asked for a tracking number of the checks, she could not provide one as it goes out regular mail. (At a minimum, due to the responses and confusion I would have thought next day fed ex would be sprung for but no). Only the checks are going out next week. Next week came and went and still no refund. Emailed and left a message on 5/16 voicing the my displeasure and poor experience and no response. I CC’d the GM on all communications and have not heard from him either. Emailed him directly on 5/17 for resolve. Two months and multiple communications for a simple request is not good business. Coconut Point Honda was much more responsive and cared about the client experience. Very unfortunate that it has come to this when it could and should have been resolved two months ago. I will not even get into the vehicle just came in when I bought it and was delivered with 2 miles on it Had to fill it with oil and windshield washer. Seems the pre check step was missed and my son freaked out when the oil light came on, but again, I really did not want to share my poor experience without giving them a chance to make it right More

Edward Lee was by far the most amazing person to have the pleasure of dealing with. He was extremely knowledgeable and so helpful. I'll be back to see him. pleasure of dealing with. He was extremely knowledgeable and so helpful. I'll be back to see him. More

I am going to tell my friends and neighbors of the great service I received at this dealership in particular Mr James Walgreen Thank you service I received at this dealership in particular Mr James Walgreen Thank you More

Buena atención, la actitud y servicio de josue quintanilla es excelente. Pero en tema de precios si esta algo elevado este concesionario. quintanilla es excelente. Pero en tema de precios si esta algo elevado este concesionario. More

Melissa Banks was awesome to work ! Thank you again for help in finding me my new car Thank you again for help in finding me my new car More