Germain Honda of Naples - Service Center

Tony is one of the best service advisors I have worked with in the last thirty years. He is always professional, ensures that time of appointment is met and always provides updates on the progress of the with in the last thirty years. He is always professional, ensures that time of appointment is met and always provides updates on the progress of the service. He ensures that all minor issues are taken care of without any detailed discussions. More

I live in Tampa, but had car trouble outside of the Naples area when driving back from Miami. Tony did a great job of helping me out with the problem, one that my home dealership couldn't seem to figur Naples area when driving back from Miami. Tony did a great job of helping me out with the problem, one that my home dealership couldn't seem to figure out. I was very impressed with the lengths that Tony and his service team went to make sure the problem was solved thoroughly this time, something I can't say for my dealership at home. The attention to detail demonstrated is very impressive. I feel very confident that Germain Honda actually solved the problem with my vehicle, while my home dealership just put a "band-aid" on the situation. Germain also was very generous in providing me a loaner car, knowing I would be driving it all the way back home to Tampa. The courtesy and professionalism shown by Tony and Germain Honda should stand as an example of how all service departments should approach customer service. More

Not knowing what is wrong with your car is always very stressful. Trish and Dave were both very friendly and helpful and informed me very quickly what was wrong with my car and how it should be fixed. The stressful. Trish and Dave were both very friendly and helpful and informed me very quickly what was wrong with my car and how it should be fixed. They were both very informative and knowledgable. More

I've continually gone back to this dealership for service mainly due to the confidence I have that I'm not getting taken advantage of. In dealing with Dave I feel comfortable with his experience based on his mainly due to the confidence I have that I'm not getting taken advantage of. In dealing with Dave I feel comfortable with his experience based on his professional demeanor and clear knowledge in speaking about my car. He explains things to me clearly and honestly which puts me at ease. More

I HAVE HAD ONLY EXCELLENT INTERACTIONS WHEN DEALING WITH THE SERVICE DEPT. MAINLY DUE TO DEALING WITH MR DAVE ESPINOSA FOR A NUMBER OF YEARS NOW. THE WAITING AREA IS COMFORTABLE, CIVILISED, AND PROVIDES HOT THE SERVICE DEPT. MAINLY DUE TO DEALING WITH MR DAVE ESPINOSA FOR A NUMBER OF YEARS NOW. THE WAITING AREA IS COMFORTABLE, CIVILISED, AND PROVIDES HOT REFRESHMENTS AND SOMETIMES, COOKIES. THE CAR IS DELIVERED BACK IN A TIMELY FASHION, AS ORIGINALLY PREDICTED, AND THE INTERACTION IS PLEASANT AND STRESS-FREE. More

Excellent service, I'll be happy to go back again to work with people who know what they are doing, will definatley be back. The service department is a very efficient one, can certainly run on it's own. I'v with people who know what they are doing, will definatley be back. The service department is a very efficient one, can certainly run on it's own. I've dealt with one other Honda service down here in Florida and it wasn't nearly as well organized and fluid. More