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501 Reviews of Germain Honda of Naples - Service Center
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March 28, 2011
Seref was very helpful in explaining the lease/buy options and letting us decide. I had done some amount of homework in preparation for buying a new car and Seref filled in the missing information fo options and letting us decide. I had done some amount of homework in preparation for buying a new car and Seref filled in the missing information for us to make a decision. I feel he did quite a lot to get us a decent and fair price. More
by billcorb
Helpful March 16, 2011
I purchase a 1999 Honda Accord and this is the 2nd time in 6months the transmission is gone since i purchase it one problem after another you can not receive a proper return call from the employees there o in 6months the transmission is gone since i purchase it one problem after another you can not receive a proper return call from the employees there originally there were a service guy there name Tony who was very plesant and try to assist with all your needs but i was told the fired him and he is no longer there but that is not my problem my problem is getting the assistant from this company that i need. Thanks for your help in this matter. More
by Chrispam
Employees Worked With
George, Willie, and Dwayne, Willy Demjancuzk
January 05, 2011
Visited dealership to purchase part and have service install part on my Odyssey for me. Dewayne worked with me to schedule the service appointment and order the part for Sat his day off, talk with Tony install part on my Odyssey for me. Dewayne worked with me to schedule the service appointment and order the part for Sat his day off, talk with Tony and me to go over scheduling what the cost of thr repair would be, and advise Tony that I would be in for appointment. When I came in Saturday, part was there, Tony was ready, car was taken into service on time, I was advised of what was going on while waiting. As car was progressing so quickly, I also asked Tony to do the LOF special which I had a mailer from the dealership, and was still was out in less than 2 hours. I even found out 2 days later they fixed the spoiler that had dropped down from running over parking stops that have rebar sticking out of the tops here in naples for me. Great leadership in service department, customer care oriented. More
by Jackcinnaples
Employees Worked With
Dewayne Foote/Tony Copobianco
November 20, 2010
Seref was organised, friendly, and didn't waste our time. he offered us a reasonable deal and it was accepted in less than an hour, we bought our new Honda Odyssey Touring. At delivery Saref was very detai he offered us a reasonable deal and it was accepted in less than an hour, we bought our new Honda Odyssey Touring. At delivery Saref was very detailed as he went over the operating instructions not rushing at any time. A plesant vehicle purchasing experience. More
by eddyk53
September 27, 2010
Tony is one of the best service advisors I have worked with in the last thirty years. He is always professional, ensures that time of appointment is met and always provides updates on the progress of the with in the last thirty years. He is always professional, ensures that time of appointment is met and always provides updates on the progress of the service. He ensures that all minor issues are taken care of without any detailed discussions. More
by rsrivastava
Employees Worked With
Tony Capobiano
September 13, 2010
I live in Tampa, but had car trouble outside of the Naples area when driving back from Miami. Tony did a great job of helping me out with the problem, one that my home dealership couldn't seem to figur Naples area when driving back from Miami. Tony did a great job of helping me out with the problem, one that my home dealership couldn't seem to figure out. I was very impressed with the lengths that Tony and his service team went to make sure the problem was solved thoroughly this time, something I can't say for my dealership at home. The attention to detail demonstrated is very impressive. I feel very confident that Germain Honda actually solved the problem with my vehicle, while my home dealership just put a "band-aid" on the situation. Germain also was very generous in providing me a loaner car, knowing I would be driving it all the way back home to Tampa. The courtesy and professionalism shown by Tony and Germain Honda should stand as an example of how all service departments should approach customer service. More
by idontwantoregister
Employees Worked With
Tony Capobianco
August 26, 2010
Not knowing what is wrong with your car is always very stressful. Trish and Dave were both very friendly and helpful and informed me very quickly what was wrong with my car and how it should be fixed. The stressful. Trish and Dave were both very friendly and helpful and informed me very quickly what was wrong with my car and how it should be fixed. They were both very informative and knowledgable. More
by flycom
Employees Worked With
Trish and Dave
August 19, 2010
I've continually gone back to this dealership for service mainly due to the confidence I have that I'm not getting taken advantage of. In dealing with Dave I feel comfortable with his experience based on his mainly due to the confidence I have that I'm not getting taken advantage of. In dealing with Dave I feel comfortable with his experience based on his professional demeanor and clear knowledge in speaking about my car. He explains things to me clearly and honestly which puts me at ease. More
by djespi221
Employees Worked With
Dave Espinosa
July 20, 2010
I HAVE HAD ONLY EXCELLENT INTERACTIONS WHEN DEALING WITH THE SERVICE DEPT. MAINLY DUE TO DEALING WITH MR DAVE ESPINOSA FOR A NUMBER OF YEARS NOW. THE WAITING AREA IS COMFORTABLE, CIVILISED, AND PROVIDES HOT THE SERVICE DEPT. MAINLY DUE TO DEALING WITH MR DAVE ESPINOSA FOR A NUMBER OF YEARS NOW. THE WAITING AREA IS COMFORTABLE, CIVILISED, AND PROVIDES HOT REFRESHMENTS AND SOMETIMES, COOKIES. THE CAR IS DELIVERED BACK IN A TIMELY FASHION, AS ORIGINALLY PREDICTED, AND THE INTERACTION IS PLEASANT AND STRESS-FREE. More
by texas rose
Employees Worked With
DAVE ESPINOSA
July 19, 2010
Excellent service, I'll be happy to go back again to work with people who know what they are doing, will definatley be back. The service department is a very efficient one, can certainly run on it's own. I'v with people who know what they are doing, will definatley be back. The service department is a very efficient one, can certainly run on it's own. I've dealt with one other Honda service down here in Florida and it wasn't nearly as well organized and fluid. More
by Kookoocachew
Employees Worked With
David espinosa
