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Germain Lexus of Naples

Naples, FL

4.9
2,134 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,134 reviews

September 20, 2024

Jackson Kirby and the entire Germain Lexus, Naples FL service department did an excellent job with my service appointment on September 20, 2024. Jackson kept me informed throughout the service visit. T More

by UMDjim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lu Gani, Jackson Kirby
September 19, 2024

this dealership is obscenely over priced. i compared prices they quoted with Scanlon Lexus and thes folks were 30% higher for the same exact service and parts. i would never go in there More

by mreiffen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Brown
Sep 19, 2024 -

Germain Lexus of Naples responded

Mitchell, welcome to Naples, and thank you for taking a moment to share feedback about our service department. I would be more than happy to address your concerns if you would like to reach out to me directly. We'd certainly appreciate the opportunity to let you know what Germain Lexus has to offer. Thanks again for your feedback. Regards, Don Nelson - General Manager dnelson@germaincars.com

September 16, 2024

Leland Glesner was outstanding! Best service person I have dealt with in my 82 years. Very professional and caring! More

by Ngarrity6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Gleser
Sep 16, 2024 -

Germain Lexus of Naples responded

Thanks so much for your positive feedback! We're delighted the value of Leland's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment! Regards, Don Nelson - General Manager

September 14, 2024

I’ve been a Germain Lexus customer for my last four cars. I’ve never had anything but great service. Scott Fielding has been the service person I’ve worked with for the past five visits and he’s always been More

by Tshea50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding, Germain Lexus Sales Department
Sep 16, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Scott and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

September 13, 2024

Alexander Depew made the service enjoyable. With his engaging personality, knowledge, and sincerity, I couldn’t ask for a better assistant. Thank you Alex Depew!👏👏👏😊 More

by pmontygolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Allen
Sep 13, 2024 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Alexander provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure. Regards, Don Nelson - General Manager

September 12, 2024

I have been coming to Germain Lexus of Naples for 11 years now and they are simply EXCEPTIONAL! More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Sep 12, 2024 -

Germain Lexus of Naples responded

Sharon, thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

September 09, 2024

One of the best car buying experiences i’ve had in years! Everyone was incredibly friendly, efficient, and knowledgeable which made the purchase process enjoyable and quick. Highly recommended!!! More

by r65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle, Danny Rusinik, Germain Lexus Sales Department, Jeff Smith
Sep 11, 2024 -

Germain Lexus of Naples responded

r65, thanks so much for mentioning all the aspects of your dealership experience that stood out. We especially appreciate your kind words and recommendation of our team's expertise and supportive nature. Congratulations on your new Lexus! Enjoy the ride! Regards, Don Nelson - General Manager

September 06, 2024

My experience at Germain Lexus was absolutely amazing! They went above and beyond every second of the way! Debra Eddy made the buying experience so comfortable and answered all of my questions every step More

by shanshancory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debra Eddy, Steve Duran, Germain Lexus Sales Department
Sep 06, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review! We're thrilled to know how pleased you were with Dee's support and expertise. Congrats on the new Lexus! Best wishes for awesome travels, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

September 03, 2024

Service appointments are easy to make and employees at this dealership are very nice. Richard Brown has been my Service Consultant when I’ve brought my car in and he has always been so kind and helpful wi More

by lholliday2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Sep 05, 2024 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Richard! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Richard has always provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

August 27, 2024

Germain Lexus of Naples is what I want from a dealership. The staff is super friendly and knowledgeable. Scott Fielding is my Service Advisor - he is phenomenal! More

by Ethmarelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Aug 29, 2024 -

Germain Lexus of Naples responded

Thanks for the love, Ethmarelda! We're thrilled you always enjoy working with Scott and the Germain Lexus team for your automotive needs. We hope to be of service to you for many more years to come! Regards, Don Nelson - General Manager

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