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Gloucester Toyota - Service Center

4.0

19 Lifetime Service Reviews

6357 George Washington Memorial Hwy, Gloucester, Virginia 23061

19 Reviews of Gloucester Toyota - Service Center

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June 15, 2017

"Courteous, friendly hometown service"

- Anna

I brought my 2014 Camry in with foreboding. The transmission seemed to be going bad. I was informed that the warranty was extended because of a factory problem with the torque converter and the problem would be fixed under warranty. Very good news. They also told me my car would be ready to pick up on Thursday and it was ready Wednesday at noon. Everyone was kind and friendly and attentive. I couldn't ask for a more positive experience.

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Recommend Dealer
Yes
Employees Worked With
Holly Wolfe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 11, 2017

"Repair dented bumper while in for service of recall notice"

- stall,tricia987

"Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my inquiry re: how I could access affected area! Outstanding customer service at G.T. Friendly, professional, helpful employees in service and sales department!

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Recommend Dealer
Yes
Employees Worked With
Justin McAndrews
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Holly Wolfe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gene "Cottontop" Brundege
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Randy in service
May 03, 2017

"Not treated fairly "

- Domehome22

The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to admit that his team did not preform their duties .

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Recommend Dealer
No
Employees Worked With
Holly Wolfe
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 18, 2017

"Repair of driver-side sun visor"

- Jojo123

The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very prompt and efficient, made the repair without an appointment and didn't charge us. Holly and Justin are exceptional employees and a pleasure to deal with. Haven't experienced service like this from other dealerships.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Justin McAndrews
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Holly Wolfe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2017

"Service Department"

- hello

I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been very helpful. They are pleasant, knowledgeable, and go out of their way to help; They are assets to the Gloucester Toyota team.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin McAndrews
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Holly Wolfe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 07, 2017

"Service Department "

- Drakette

I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. Instead of ordering a part and making the appointment, they fixed it on the spot for me and did not charge me. We have bought two vehicles at this dealership and have three serviced when needed. We have been so pleased with the service in every department, we plan to always buy our vehicles from Gloucester Toyota and to continue all maintiance/service performed there.

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Recommend Dealer
Yes
Employees Worked With
Justin McAndrews
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 21, 2017

"Justin fixed my bluetooth problem"

- Jerry1844

My bluetooth had not been working in the car for quite a while. I took it to Verizon and they couldn't fix it, recommending that I take it to my dealer. Justin McAndrews took my car and in no time had the problem fixed. Now I feel better knowing that I can use my phone again in the car. Justin is awesome and I'm glad Gloucester has him!

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Recommend Dealer
Yes
Employees Worked With
Justin McAndrews
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 18, 2017

"Outstanding Customer Service"

- Bill Karaktin

I drove into Gloucester Toyota after having been appraised by a law enforcement professional that I had a rear break light that was not working. I was in a terrible time crunch situation, having to pick up my daughter within the next 30-minutes. Justin was simply awesome, and that is putting it mildly. He immediately checked the light, took off the cover, pulled out the burnt out bulb, sent me to the parts department (also awesome folks!) and installed the new bulb personally. I was out of there within 15-minutes of my arrival! All I can say is that Gloucester Toyota has a great manager in Justin and they will get my business in the future! I wholeheartedly and without reservation would recommend anyone and everyone to utilize the Gloucester Toyota Service Department.

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Recommend Dealer
Yes
Employees Worked With
Justin McAndrews
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 02, 2017

"Flawless inspection"

- aseipel

Justin did a wonderful job scheduling a state inspection at the earliest available appointment at my fault of short notice. The service technicians began service on time and did not delay the completion. Very impressed with the high level of service and highly recommend Toyota to everyone.

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Recommend Dealer
Yes
Employees Worked With
Justin McAndrews
September 21, 2016

"Nearly killed my family"

- ml

Bought four new michelins and headed for North Carolina. Highway driving. By New Bern funny noise. Pulled into New Bern Toyota and found right front tire had three lugs MISSING and the last two loose. Right front tire minutes from flying off at highway speeds. Called the dealer. Left messages. No response. Martin Lucas

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Recommend Dealer
No
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