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Gloucester Toyota - Service Center

Gloucester, VA

4.9
145 Reviews

145 Reviews of Gloucester Toyota - Service Center

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August 21, 2021

Great service, friendly and fast, details of services needed before starting work, car left clean as received! Highly recommended! Team members work together as one team! More

by Cdc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Updike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McAndrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angus Schober
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2021

I have had very good experience with this dealership. They have always provided excellent service. More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2021

Looked at out of town highlander that was towed because check engine light on and no start. Dealership checked that day ordered part. Fixed.vehicle next am and we were on the road in less than 24 hrs. Grea More

by jdrcne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2021

Best Dealership. Feel I am in safe hands with Service Department. Would recommend to friends and family. Will continue to use in the future for maintenance. More

by casmith241956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McAndrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shirley Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angus Schober
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2021

Car was purchased new there several years ago. I always returned there for service because of the friendly attitude and quality of work. Everyone there is very customer satisfaction oriented. They are hon More

by Hybrid fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2021

Staff kind, courteous and professional. Appointment scheduled and time to work on maintenance was appropriate. Waiting time appropriate. Waiting area clean and comfortable. Working tv. Multi racial sig More

by Mani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angus Schober
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

The service team is pleasant and efficient. You cannot expect more, we have been serviced by them for quite a few years. Yes, I recommend them ... More

by Lexus/Toyota Owners
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McAndrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shirley Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angus Schober
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Lexus/Toyota Owners responded

Everyone is always pleasant and efficient at Gloucester Toyota. The service team is as good as can be. I also love Charlotte who works the desk/office receiving customer payments. She is a delight !!

May 21, 2021

Excellent scheduling, timely appointments and courteous employees. I enjoy interacting with the helpful and friendly staff. You started that this would take 30 seconds. You should take a lesson from the ti More

by john
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Holly Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McAndrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shirley Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angus Schober
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2021

Gloucester Toyota is the best. Easy to schedule your appointment. Friendly personnel to deal with. They are quick and efficient service. I would recommend the Gloucester Toyota dealership to all my frie More

by Pwillis1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McAndrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Wheat
May 19, 2021 -

Gloucester Toyota responded

Thank you for the 5 star review!

May 04, 2021

Always friendly and polite. Willing to answer questions. I believe that the service department has improved over the years. Great job. Thank you very much!!! More

by Mary Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angus Schober
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Gloucester Toyota responded

Mary Lou, thank you for taking time to leave us a review.

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