Goudy Honda

Avoid at all costs During my search for a new vehicle, I came across Goudy Honda. They offered me a great deal over the phone, but when I went into the dealership, cash During my search for a new vehicle, I came across Goudy Honda. They offered me a great deal over the phone, but when I went into the dealership, cash in hand, ready to buy - they changed their story. Art was the most pompous floor manager I've come across. He was condescending and rude in the way he spoke to me. He kept touting that he was the manager and kept undercutting his sales guys by saying their word means nothing. Even though, obviously, they check with him before confirming anything with us over the phone. In fact his sales guys called me back a total of 5 times to confirm every detail. I have been to many a dealership but none as unprofessional as this. I had seen the reviews on dealerrater but ignored them - that was my fatal mistake. Don't follow in my footsteps - avoid this dealership! Sidenote: The sales guy, Dave, was nice and pleasant to work with. The only reason I gave them a "2" for friendliness. It's really not his fault that he works under Art. More

2010 honda civic lx "CPO" Upon arriving at the dealership, I saw the car and I loved it. This can was for my 17 year old son and of course he would love it too. When going to t Upon arriving at the dealership, I saw the car and I loved it. This can was for my 17 year old son and of course he would love it too. When going to the dealership we were told to ask charlie brown. We asked for charlie brown and boy when I met himI knew right away that this guy was going to be a pain. While test driving the vehicle, I noticed him turning the music up and saying this car has amazing speakers. Was listening to 102.7 for about 5 mins of driving. Keep in mind that this was the 10th dealership we visited so far. So I was pretty exhausted and the car was being sold for a fair price. While negotiation, he told us the price were looking for is not possible, but what he can do for is take away the warranty and make the car cheaper. I knew right away that was b.s . But as a father I wanted to make my son happy, so we made a deal. Ended up driving the car back home and my son loved it. But when I drove it to work, I noticed a bunch of noises. Let me list down the following items that were broken in the vehicle. -engine mounts -cv joints -right front door lock -rear right door lock -oil gasket damaged. -car was leaking oil And atleast five more problems that I cant remember right now.While heading to kolbe honda I remembered charlie jacking up the volume. He didn't want us to hear the noises, he wanted to hide it from us. Wonderful. This guy was just heading for his commission, no customer service whatsoever. And not to mention this car had 20k miles with a 7 year 100k mile warranty. Dont get me wrong, I visited goudy honda and they told they'll get my car inspected. Bs . They didnt inspect anything, car was sitting there for a good two hours and got a call saying the cars in perfect condition. And its funny, I saw Charlie brown and he ended up completely ignoring me, no hey nothing. Not surprised at all. Brought it back and kolbe honda found two more problems and ended up fixing it. DO NOT GO TO THIS DEALERSHIP, ESPECIALLY CHARLIE BROWN, SAVE THE HEADACHE! More

Bait and Switch I intended to buy a car from Goudy because their internet sales manager emailed me a very reasonable quote for a 2014 Honda Accord. But when I arrive I intended to buy a car from Goudy because their internet sales manager emailed me a very reasonable quote for a 2014 Honda Accord. But when I arrived to sign the paperwork, Goudy raised the price of the car by $1193.00!! Talk about bait and switch!!! Needless to say, tempers were raised, words were exchanged, and I left. As a consumer, you have the right to be treated fairly and honestly. Goudy apparently has no qualms about lying and not honoring their own written quote. Stay far away from Goudy and buy your car from a respectable dealership like Sierra Honda in Monrovia instead. More

TERRIBLE EXPERIENCE I bought a used car there and they switched the advertised price that was listed. I didn't notice it when I was finishing up the paperwork, but the ta I bought a used car there and they switched the advertised price that was listed. I didn't notice it when I was finishing up the paperwork, but the tacked up the price $950. When I went back a week later I thought that they would me more than happy to help out and adjust the price, but instead they were rude and treated me like I was trying to scam them, when in fact they scammed my. Michael DeVille was rude and condescending and he acted like a thug along with his sales associates shoe all stood around me as if trying to intimidate me. It was the worse car buying experience that I've ever had!! What ever you do, do not go to Goudy Honda!! More

I have been there twice. In the first time, after I drive test on CRV, and I want to try accord, the dealer didnt let me drive test, and ask me pay cash at that time.... xxx.....Dealer sucks, and the price s test on CRV, and I want to try accord, the dealer didnt let me drive test, and ask me pay cash at that time.... xxx.....Dealer sucks, and the price sucks... Can u guys image that they gave me a offer for leasing accord2013 with 7000 down payment and pay 300 per month..... xxx.. Don't go goudy...... Otherwise u will spend a lot of money. More

This review is for their used car sales department. This review is for their used car sales department. After getting my car serviced here for months, I kept getting letters from them saying they w This review is for their used car sales department. After getting my car serviced here for months, I kept getting letters from them saying they wanted to buy my 2006 Civic. I finally went in to see what the car was worth. I was getting tired of it and was ready for an upgrade. I met with Johnny Hartanto who looked at my car, the title, the body etc. and said told me that because of the minor accident on my car and the fact that it had been repainted, Goudy wouldn't buy my car for very much. Fine, that's legit. He said Goudy cared too much about their reputation to buy a car that had been repainted. THEN he told me he has a side business in El Monte called "Auto Use Car Inc." and he buys cheap cars from auctions and sells them for a higher profit. He said I should go talk to his business partner there and sell my car. He said he'd give me at least $8500, which is the auction value of my car. That is TOTALLY shady. Why would a Goudy salesman be trying to recruit me for his side car sales business? Of course I went to see the guy in El Monte because $8500 sounded pretty good to me. This "business partner" told me that he wouldn't buy my car and that Johnny was not his partner. Huh? Okay weird but whatever, I'm not worse off than when I started, I just wasted an afternoon driving to El Monte. I was a little annoyed that Johnny lied but I got over it. The next day, Johnny called me back and was super rude. This is how the conversation went: Johnny: "So are you going to sell your car to Goudy Honda?" Me: "Excuse me?" J: "Do you want to sell your car to me or not?" Me: "You wasted my time sending me to your 'business partner' in El Monte and now you want me to come back to you?" ...that last bit was a summary. I was pretty annoyed this guy was calling me back. I figured out he was sending me to that place so the other guy in El Monte would say no, then Johnny could low-ball me figuring I'd be desperate to sell. xxx. I was pissed and made it known to Johnny on the phone. He started stuttering and said he had another call and that he had to go. CLICK. What a SKETCHY dealership. Most dealers prey on unsuspecting consumers, no surprise there. But the back door deals? Sending me to random car dealerships in strange towns with grammatically incorrect/misspelled names? I was hoping to forget this whole situation but after that call from Johnny I was going make sure his boss knew about the situation. So within an hour of my complaint to the sales I got a call from Quien, who profusely apologized, told me that I was a VIP customer, blah blah blah, and that he'd love to buy my car from me. UGH. Gross but at this point I wanted to sell my car so I took it in and I shouldn't have been surprised at the bait and switch that happened. Quien's nice guy attitude disappeared and he was all business after that. Was really rude but finally offered to buy my car for a price I was satisfied with but was super duper rude to me. They didn't even come back to tell me the sale paperwork had been filed, just left me sitting in the office. The used car department totally gave me the run around when I sold my Civic to them but in the end, I got a check in the mail and it all worked out. I wanted to write out this whole scenario because I think consumers need to know the kind of sketchy deals Goudy Honda is involved in. After all my terrible experiences with Goudy Honda, I would never go back to them and suggest that you stay away as well. You just can't trust what comes out of their mouths. More

My son's car was totaled while we were out in California visiting him from the east coast. We visited car dealers all overmCalifornia from Saturday until Tuesday when we went to Goudy. Our experience was qu visiting him from the east coast. We visited car dealers all overmCalifornia from Saturday until Tuesday when we went to Goudy. Our experience was quite pleasant. To say Art went above and beyond to find us the perfect replacement at the best price would be an understatement. Dave our salesman was outstanding. Chay was great also. I have to say it was one of the best experiences we have EVER had at a car dealership and with 3 adult children and ourselves, our experience has been extensive. Everything was wrapped up before we left to go home and we could not have been more pleased with Goudy Honda. Thank you for everything. More

Hey, guys, I'm gonna share my horrible experience with Hey, guys, I'm gonna share my horrible experience with Goudy Honda recently. I'm currently a college student and got my first new car in my life f Hey, guys, I'm gonna share my horrible experience with Goudy Honda recently. I'm currently a college student and got my first new car in my life from them last month. They ripped off me so hard, sold a Honda Fit Sport 2012 A/T, no Navigation to me at a price of $19,120(the price is just for the car) and that's the price before tax. I was in a hurry so they took advantage of me. Salesman Tommy was pretty friendly and easy to talk, but his superior was pretty firm on the car's price(Tommy said that he could not decide the price unless got his superior's or manager's approval). After a long time of bargain, it ended at $19,120 before tax and his superior was attempting to add an extra of $1000 as a term of so called 'market value balance' earlier(such a scammer, totally BS). And such price offers no extra accessories for the car at all... Let's talk about how I signed up the contract. I was lead to a small room and the guy in there handed me the contract while kept his mouth shut, he didn't explain any necessary terms such as how much is for what, APR, monthly payment, etc. but instead he only told me to sign here and there. He's like the expect customers to sign now and regret later typed person. So I'd advice everyone to read twice before signing your names. Next I'll tell you my experience about the extra alarm system they recommended me to purchase and I did end up to purchase it. They charged me $495+tax for that piece of crap and its performance sucks!!! It's basically an extra anti-shock sensor for the windows, probably only worth 20 dollars at most w/ labor fee included. I have to knock the windows really HARD like a boxer in order to trigger the alarm, seriously? And after I finished pumping gas at the gas station and closed the lid, the alarm somehow got triggered and people were all looking at me, it was super embarrassing! Also, it gets triggered while I'm washing the car as well. If they ever attempt to offer you the extra alarm, don't buy it, it's non-refundable, it won't help you with the potential car theft issue, but only cause you troubles!! It's an anti-owner alarm! I told my story to my 2 room mates, they all shake their heads. One of them was actually about to buy a car and he swear that he won't go to this stealership for sure. Goudy Honda, maybe you think ur smart for taking advantage of customers like me, but you also have caused a significant reputation decline and rejected potential buyers or returned customers, that's a silly move! Again, to all the potential customers, please think twice before you buy a car from Goudy Honda! More