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Greenway Kia West - Service Center

Orlando, FL

4.2
761 Reviews

761 Reviews of Greenway Kia West - Service Center

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September 16, 2023

My car was in at time of appointment and Winsel Williams I give 1000% CS More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winsel Williams
Sep 18, 2023 -

Greenway Kia West responded

We are thrilled to hear that Winsel and the team provided excellent service. Thank you for choosing Greenway Kia West, Charlie. Drive safe!

September 16, 2023

Tony knows his stuff. I appreciate him being transparent when dealing clients vehicles and concerns. More

by roymaynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony.
Sep 18, 2023 -

Greenway Kia West responded

Thanks for leaving Greenway Kia West a five-star review! We are glad that Tony was transparent and made your experience a great one.

September 16, 2023

They let my car be in their shop, a whole month before calling the warranty department, to see if the warranty to would cover, a engine that they may have lied about just to steal/ own my car.. My car gr More

by higgs1210bj@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
Sep 18, 2023 -

Greenway Kia West responded

I'm sorry to read about your experience. This certainly doesn't reflect the level of service we aim to provide, and I apologize for any inconvenience caused. I would like an opportunity to address the issues regarding your warranty and find a resolution that meets your satisfaction. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 16, 2023

Good evening, I am very happy with the service provided by the staff, God bless you all, thank you. More

by douglas_silvestre_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Torres e Ray excellent people
Sep 18, 2023 -

Greenway Kia West responded

Your satisfaction makes our day, Douglas! Thank you for choosing Greenway Kia West.

September 15, 2023

Service no good Oil change have to wait 2 hrs no good There break up your car and don't say anything More

by ricky.gunness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Ahumada
4.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Cumbur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Greenway Kia West responded

Ricky - I'm sorry to read about your negative service experience. We strive for efficient work and clear communication, so it's disappointing to see we've missed the mark here. I'd like a chance to address this directly with you - if you're willing, please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 15, 2023

Very professional and good customer service. ..close to home. Environment was clean and the workers very polite and is very knowledgeable. More

by pdoolgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr martti
Sep 15, 2023 -

Greenway Kia West responded

We appreciate your positive feedback about our team at Greenway Kia West! It's great to know that you found our environment clean and the service professional. We strive for excellent customer experiences, and we are glad that we could deliver that!

September 15, 2023

I brought my vehicle to service for next day drop off, however, Elizabeth advised me she could get my car in while I waited instead of having to come back the next day. My vehicle was serviced in about 30 More

by Lisa Blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Elizabeth.
Sep 15, 2023 -

Greenway Kia West responded

Lisa, it's great to know that Elizabeth and our team at Greenway Kia West were able to provide you with such efficient service! We appreciate your feedback. Safe travels in your serviced vehicle!

September 15, 2023

The staff is not friendly, especially David. And the problem I mentioned is still continuing in my vehicle, I will definitely not use your place anymore. Waste of time and money More

by shnsahin295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David advisor
Sep 18, 2023 -

Greenway Kia West responded

I'm sorry to read about your experience. We aim for friendly, helpful service and it's clear we missed the mark during your visit. I understand how frustrating unresolved vehicle issues can be and would like to help rectify this situation if you're willing to give us another chance. Please reach out at your earliest convenience so we can discuss further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 15, 2023

Easy to make an appointment online. David and the team were friendly, professional and set a clear expectation on when I could expect services to be completed. More

by DONALDRGIONTA
Recommend Dealer
Yes
Employees Worked With
David (service dept)
Sep 18, 2023 -

Greenway Kia West responded

Donald, we're glad to know that David and our team at Greenway Kia West made your experience smooth and efficient. Thanks for choosing us!

September 14, 2023

Horrible I had to wait more than two months for my car. No rental no loaner and no customer service More

by Bashar
Recommend Dealer
No
Employees Worked With
Mr. K
Sep 18, 2023 -

Greenway Kia West responded

I'm so sorry to learn that you service experience took longer than anticipated. We strive for timely and accommodating care, and it's disappointing to learn we missed the mark here. I will be sure to address your feedback with my team so that we may improve our process going forward. If you'd like to discuss this further, please don't hesitate to get in touch. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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