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Griffin Buick GMC

Monroe, NC

3.2
82 Reviews

2500 W Roosevelt Blvd

Monroe, NC

28110

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Showing 82 reviews

November 01, 2023

I found a 2011 Ford Mustang on Cars. com that i was very intrested in. I clicked the link and it took me to Griffin Buick. I quickly called and asked bout the car and was transferred to C More

by sawburnett85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Blankenship, John Norman, Michael Moyer
Nov 03, 2023 -

Griffin Buick GMC responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Chandler was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Griffin Buick GMC Customer Service Team customerservice@griffinbuickgmc.com

November 01, 2023

Got another ENCORE ST. Tyler has been our salesman for quite a few years. He is very knowledgeable and helpful. Have been a customer there since 1995. Thanks again Tyler. More

by thomashorton1954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Sheldon, Michael Moyer
Nov 03, 2023 -

Griffin Buick GMC responded

We appreciate you for letting others know about your experience working with Tyler, Thomas! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Griffin Buick GMC Customer Service Team customerservice@griffinbuickgmc.com

October 26, 2023

Service is unprofessional on the weekends, they broke my glovebox while changing cabin filter and then the supervisor spoke to me as I was stupid. More

by MWakefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott and Richard
September 14, 2023

I brought my car in for the ABS light and a "sloshing" noise. First, I was told it would two days to fix. Those two turned into three, and I missed an important medical treatment because I had no car. Whe More

by fitzwilliamrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Jones "D-"; Albert Thomas "A"; Anita Thomas "A"
April 11, 2023

Made a appointment to have my car serviced/fixed. I was told by Charles the service adviser that the parts were available at the dealership to fix my car. I have been waiting 11 months for the parts. More

by huntmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
March 01, 2023

My wife purchased a new Envision and being an employee I told the team I would bring it home not to worry about the delivery. The sales team said no and worked it out to meet with my wife and do a full deli More

by Gfridrich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Sheldon, Chandler Blankenship, John Norman, Michael Moyer, Miguel Leon, Tom Chengelis
Mar 03, 2023 -

Griffin Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Griffin Buick GMC Customer Service Team customerservice@griffinbuickgmc.com

February 15, 2022

I bought my third vehicle from Tyler Saturday. He does an awesome job and takes care of everything. Completely satisfied with my buying experience. I will recommend anyone going to Tyler to purcha More

by tgantt42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sheldon
Feb 17, 2022 -

Griffin Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

February 10, 2022

Christopher did a great job and I enjoyed working with him. He worked fast and did not waste my time. More

by wes8989
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Blankenship
Feb 11, 2022 -

Griffin Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Christopher was able to provide an efficient and overall positive experience. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

February 01, 2022

Best car buying experience! Our salesman Tyler was absolutely great! We felt no pressure and would highly recommend! More

by april s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sheldon
Feb 02, 2022 -

Griffin Buick GMC responded

April, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Peter Fridrich- GM pfridrich@griffinbuickgmc.com

February 01, 2022

Miguel was great to work with. We enjoyed working Miguel was great to work with. We enjoyed working with Michael in finance also. Overall experience was great. More

by patover65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Moyer, Miguel Leon
Feb 02, 2022 -

Griffin Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

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