1,922 Reviews of Gunn Honda - Service Center
Sales Dept & Service Dept I make my vehicle purchases based on the service dept.; Gunn Honda has the best service people working for them. I get the very best with Gunn Honda I make my vehicle purchases based on the service dept.; Gunn Honda has the best service people working for them. I get the very best with Gunn Honda Service Dept. I was disappointed only once (new employee mistake) but the service manager corrected the situation immediately. In my 10 + years of purchasing vehicles and getting service done here, I have never truly regretted any decision with regards to Gunn Honda! Thank you to my Gunn Honda friends: Forrest Smith, Steve Harwood, Curtis, and Craig Simpson. Celeste Branstetter & Felice Garcia More
General maintenance Received quickly at check in. I was told 2 hours for service but it was completed in an hour. The staff was friendly. I also went into the parts dep Received quickly at check in. I was told 2 hours for service but it was completed in an hour. The staff was friendly. I also went into the parts department and they answers questions and gave me quotes on accessories. More
cheating service Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that faile Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that failed. I took my car to Gunn Honda. They charged $50 for diagnosis, and told me that a certain part caused the failure. And that part is exactly one that is not covered by the warranty. And they offered me a repair at $1250. I contacted the service person (Monica) and her supervisor (Steve) bringing the point that they may not claim for sure that that part was exactly the reason of the failure. I requested them to state only the facts and not their guesses. These guys were not cooperative at all. I refused the repair and took it to another place. They diagnosed, that Gunn Honda eventually lied with the diagnosis. The part that they claimed faulty was not even touched by the mechanic, which was observable by uniform dust on the cover. And that part was not faulty. The warranty sent its representative, and he was also convinced that Gunn HOnda's diagnosis was a lie. Eventually I had my A/C repair covered by the warranty. I asked people what might be Gunn Honda motivation to disorient me. The amswer is that very often, such places are not interested in repairs by 3rd party warranties. Its below their hourly pay expectations. I am not sure if that is true, but my case says in favor of this assumption. More
Best Honda service in the world!! My Honda Civic is the best part of my day most days and I am always happy to trust it to the great service department at GUNN Honda! Parish Malone ha My Honda Civic is the best part of my day most days and I am always happy to trust it to the great service department at GUNN Honda! Parish Malone has made every service visit - always just for maintenance because my car hasn't had one single problem - an absolute pleasure. He goes out of his way to make sure the service is completed to my satisfaction and even when I have a hundred questions, he answers every single one of them with a smile!! I tell everyone I know how amazing GUNN Honda has been and as I look to purchase the next vehicle in my life - I've already started shopping in the GUNN Honda inventory and plan on demanding that Parish always be my Service Advisor for maintenance! Thanks for a great experience!!!!!! More
Delightful Customer Service LeRoy made arrangements to get the service on my vehicle done at 5pm. At exactly 5pm, LeRoy came to the waiting area to inform me that my car was rea LeRoy made arrangements to get the service on my vehicle done at 5pm. At exactly 5pm, LeRoy came to the waiting area to inform me that my car was ready. LeRoy was courteous and friendly. He listened very well to my concerns and addressed them to the minute details. He told me exactly what was done on the car and he made me feel confident about the tip-top condition of my 9-year-old vehicle. This kind of service makes me want to come back despite the distance. More
Outstanding Service Just wanted to drop you a note to thank you on the excellent work you do on our car. We have been bringing our 2007 Honda Civic to you for repairs an Just wanted to drop you a note to thank you on the excellent work you do on our car. We have been bringing our 2007 Honda Civic to you for repairs and maintenance since we brought it new from your dealership. I can never say enough about your service team and your knowledgeable team of technicians. Leroy Halstead in your service department is a true professional with integrity, honesty, and excellent customer service that we can always count on to take care of us. He and other excellent members of your staff is the reason we will be buying a new 2015 Honda Civic from your dealership. Again, we just wanted to say thanks for all the support you have given us throughout the years. Sincerely, Bill and Debra Bass More
LeRoy is what I call TOP QUALITY LEADERSHIP SERVICE. LeRoy and his assistant takes care of me and makes sure all of my service work is completed right and, in a timely manner. He does not try to push LeRoy and his assistant takes care of me and makes sure all of my service work is completed right and, in a timely manner. He does not try to push services on me that I don't need. He goes into detail on what, why, when, and how. He is the reason I will keep driving accross town to this location. Everyone overall is very friendly and helpful at Gunn from the sales team(Craig Simpson) to the mechanics. I will buy my next Honda there due to people like LeRoy Halston's superiour service that makes this a deal breaker. Pamela Smith More
I have a Honda, 21 years of age. The Gunn Honda Company has consistently provided exceptional service, in all areas, to keep the car running consistently in its top capacity. This pride in both quality of has consistently provided exceptional service, in all areas, to keep the car running consistently in its top capacity. This pride in both quality of customer and product service, and the care, provided by Gunn Honda employees towards both car and customer, starts from the time one sets foot outside their car, and, well, just never stops. This practice has remained constant throughout all the times I have had the car serviced there. As an example, I was ready to drive my car back, when the blower motor quit. I would not have noticed, but one of the employees did, promptly brought my attention to it, and then worked the repair time back into their schedule. This was the Green team, headed by Sheila and John. While waiting for that engine part to be replaced, Curtis and Brice of the parts department went over the appropriate fluids, etc. that would continue to be applicable to a car of 21 years. After learning from their expertise, I asked the employees at Quick Service, to check and replace one of the fluids if needed, and these employees readily stepped in to continue to provide to the already noticable quality of service given. They did all this and more. They repaired the window tint and mirror coverings. The staff at Gunn Honda is familiar with each car, and remembers both the customer and said car from visit to visit. This approach to service is started by the welcoming staff both outside, and inside, the dealership, and sets the bar of expectations at a very high level, which each department meets, thru a high degree of coordination, communication and cooperation, from start to finish, seemingly effortlessly, each time I have brought the car in. The Gunn Honda Company should be noted for the example and pride of both service and product, towards the cars and customers of Honda. More
I would not drive the 20 plus miles to get service on my car if it wasn't for her. She takes care of me and my car. When I was on a trip recently and had problems in another state I went to a Honda dealer car if it wasn't for her. She takes care of me and my car. When I was on a trip recently and had problems in another state I went to a Honda dealership and had them look at the car and then called Sheila to see if it was good advice. She gave me some questions to ask. I didn't like the answers so I brought my car back to San Antonio and had Gunn fix it. I knew it was going to be done right. I also like working with a woman. Sheila is a wonderful person and employee. Sally More
I dropped by Gunn Honda recently for routine maintenance and Phillip Kotrola has been my go-to point of contact since I bought my car from this dealership. As always, Phillip conducted himself with the utm and Phillip Kotrola has been my go-to point of contact since I bought my car from this dealership. As always, Phillip conducted himself with the utmost professionalism and courtesy when working with me and the customers immediately before me. In my humble opinion, I think Phillip's people skills and quick thinking make him an asset to Gunn Honda. In terms of an applied example (beyond routine maintenance) that stands out in my memory, I recall having odd, audible vibrations in the engine bay of my Honda and wasn't sure what it was. I searched the internet to see what the range of problems could be and, more practically, how much it'd cost to fix. What I found online wasn't good news: drivers of similar vehicles with the same problem could not resolve the issue at their respective Honda dealerships. Upon dropping by Gunn Honda to inquire about the vibrations, Phillip greeted me within a minute of pulling up to the service station. Phillip carefully listened to me as I spoke about the engine vibrations and, with prior internet findings in mind, I nervously watched to see what his reaction was. Without skipping a beat, Phillip said "Oh, you might have a broken motor mount. I'll check it out". Within moments, Phillip took my vehicle to the service station and the repair was complete within one hour's time - very fast turnaround considering that I also had an oil change and tire rotation. It turns out that the motor mount was, indeed, broken. The new motor mount eliminated the vibrations I encountered earlier and the replacement cost was covered under warranty. I'll definitely be back! More