We originally came into the dealership to have a used car checked out from another car lot that our daughter wanted to purchase. We were passing time by looking at cars in the lot - one of the salesmen, Papa Seck, asked if we needed assistance. Explaining that our visit was just to have a used Honda Accord checked out for possible purchase, and upon hearing the details of the car & price we were going to pay, he said, "I can beat that!" He showed us a just traded in '07 Honda Civic EX which my daughter fell in love with, but was just a bit above her desired price range.
We told him we had to talk about it & needed to wait for the inspection on the other car to be completed anyway - so would be back after getting coffee.
Papa took the time to walk over to the Starbucks, where we told him we would be, just to tell us he had found another car that might meet our needs and was less expensive (WOW!!!) He understood that our daughter (19 yr old college student) was paying for the car herself - it was not a gift from Mom & Dad, and that her money was tight. It was clear that he truly wanted to help us rather than get as much money as he could. Which is VERY appreciated in these tough economic times!
As it turned out, the used car we brought in to be checked was a complete lemon and needed $3200 worth of work! The Honda mechanics that checked it were VERY thorough and took my husband into the service area to show him all the problems they found.
Long story short, my daughter ended up buying the first car Papa showed her - the 2007 Civic EX. He knew she would be driving up & back to Nashville, TN from Virginia Beach, VA and stressed the safety features & safety record of the Civic. This made us very comfortable (as parents) and my daughter comfortable with the amount of money she would be spending on a "reliable" car!
Our deal was closed late in the day and the car had just been traded in the night before. The only thing we feel that could have been handled better was the "detailing" of the car. We felt it could have been cleaner upon delivery. When we expressed our thoughts on this to Papa, he immediately remedied the situation by offering money off the price of the car to cover us having it cleaned again. This was PERFECT for us. Our daughter wanted to drive off the lot with her new car that night - not wait until the next day so it could be cleaned again.
Everything other aspect of our encounter with Hall Honda was fantastic. Everyone we dealt with was happy, pleasant and helpful. My daughter was thrilled to have her photo taken with her new car for Hall Autos Facebook page. I even posted our own video and picture on their page. It was a very satisfying experience!
I Recommend This Dealer:
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