I have owned about 17 vehicles in my life time. Only a couple were purchased from private individuals - over the years of trading cars I developed an extreme distaste for dealing with the automotive retail process and a special distaste for auto sales people. Having said that, I must now say that one sales rep at Hall Honda completely undid all those deep seated years of negative thoughts and feelings! That man was John Christian! He quickly put me and my wife at ease because of his warm, friendly, courteous, knowledgeable, and relaxed approach. He was helpful to a fault, informative and answered all questions directly, if he did not know the answer, or was uncertain, he not only said so, he then did all he could to find out. I would go so far as to say John is a masterful "counselor" as well. He saw that my wife and I had somewhat divergent wants in a car and actually managed to help me see my wife's point of view with out challenging my own opinions and wishes. In fact we ended up with the car my wife preferred. Hall Honda has been servicing our 2001 Honda Civic for the six years we have owned it and we did not buy it from them, but our exposure to the dealership during service periods is what brought us to them to make a new car purchase. The price was fair, the experience was very pleasant, we both felt John and the staff at Hall Honda truly had our best in mind. Everyone's attitude was warm and professional and there was little doubt that they wanted to sell cars, but they also acted more like your neighbor helping you make the best decision for YOU. All the while knowing no matter what you chose to buy they would make a profit - that's what business is all about. They made it plain that helping you was in their own best interest as well. A happy customer is gonna come back! We've never had a more satisfying and pleasant car buying experience.
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